Hey guys,
I do not have the CS 757 from CS directly, but from another company, do you know whether I could have the 4.6 download?

Geez, not the best answer there is. Why would CS do that (or don't do, to be precise)?
I'd love to read something official from CS on this although I'm not a another company customer.
Thanks for posting, Raul.

I've read that the another company box customers get access to the update database by the way. It may all depend on a valid order number in my eyes. If your box vendor delivered one, you could log in.
But, from reading, I think the another company order number is not a valid one in the eyes of the CS page. So maybe the sentence 'Unfortunately Captain Sim have stated that they will not be supplying these updates to us.' receives at least two meanings.  

Can you expand that conversation with the another company guys to maybe trigger that vital order number thingy?
To be clear, CS may not have to deliver updates to another company, they only have to give them access to the CS systems, where the download customers access their stuff.
This may not help all people, but at least the ones having access to the Net.

I really think the two vendors, CS directly and another company, have to talk more closely though. That's my personal impression and I truly understand you guys, sitting on that box and not receiving updates.
As said, some Avsim posting spoke of another company box customers actually receiving updates, so there may already be a solution available. I couldn't verify that one though as I'm no CS box owner.

I own the box and CS version of the 757 and if i was to guess.. its down to the contracts at the end of the day. For me the JF757 boxed is a very stable aircraft and i never had issues other than learning how to use the FMC and do me flight plans and the boxed version is a top addon to have. I brought direct from captain sim to make sure i have the latest version quicker and to show my support to the developer by buying it direct.

The pricing between the box version and the cs versions it quite a bit different with the boxed being the cheaper.

Thanks for the official words, Tanya.

I'm still sorry for the another company box customers though, but I wouldn't know who's to blame in that game. If other box vendors can deliver CS updates to their customers, maybe this shows something. But I'm just assuming things and I don't know which things lead to that status of course.

I can understand your complains, Raul. Whatever those two companies had running, it is over. As said, it looks like other CS box vendors like another company don't suffer from this problem. At least that's what I've read at Avsim.
Once again, I fully agree that this is a very unfortunate situation for the another company box owners. I just couldn't tell who's to blame in this CS + another company case.  

Ending up being caught between two stools is the situation for actual customers and they will live 'caveat emptor' from now on, that's for sure.
I personally think that neither CS nor another company gained something positive from their viewpoint. Does that help business? Open question.

If another company would spoil their box customers and blames CS for example, why not set up a small and reasonable offer for another company box owners to become CS download customers, even outside of the sales actions? Be creative!
If you handle them nicely and fair, they will always stay CS customers and avoid another company. Business continued!

They won't act like this when no company supports them.

I cant really agree with that as another company have one of the best rewards points systems out there and although they cant offer the same support for some products as the developer can they do try their best to fix issues or help get them fixed. Well for me they have done that

I did get massive discount when i brought the boxed version of the 757 ages ago

Product support is what you make of it, some people have very good experiences and other people dont.

Ive only had one CS related support issue and the response from captain sim was top and super fast even though i posted the support issue late in the evening ( most people are home eating dinner or something by the time i posted it ).

CoolP wrote on Nov 16^th, 2011 at 6:15pm:


Last I checked, the 757 Captain (4.4. Boxed) continues to be sold on another company. So, un-suspecting (new) customers will also continue to be stuck at 4.4.

What does "end-of-contract" between CS and another company really mean? It does seem to allow collecting (and probably sharing) further revenue from new another company customers on a mostly un-usable product when a greatly improved (free) upgrade is also available.

Doesn't sound very fair from the perspective of the simmers...