I cant really agree with that as another company have one of the best rewards points systems out there and although they cant offer the same support for some products as the developer can they do try their best to fix issues or help get them fixed. Well for me they have done that :)

I did get massive discount when i brought the boxed version of the 757 ages ago :)

Product support is what you make of it, some people have very good experiences and other people dont.

Ive only had one CS related support issue and the response from captain sim was top and super fast even though i posted the support issue late in the evening ( most people are home eating dinner or something by the time i posted it ).