Geez, not the best answer there is. Why would CS do that (or don't do, to be precise)?
I'd love to read something official from CS on this although I'm not a another company customer.
Thanks for posting, Raul.

I've read that the another company box customers get access to the update database by the way. It may all depend on a valid order number in my eyes. If your box vendor delivered one, you could log in.
But, from reading, I think the another company order number is not a valid one in the eyes of the CS page. So maybe the sentence 'Unfortunately Captain Sim have stated that they will not be supplying these updates to us.' receives at least two meanings.  :-?

Can you expand that conversation with the another company guys to maybe trigger that vital order number thingy?
To be clear, CS may not have to deliver updates to another company, they only have to give them access to the CS systems, where the download customers access their stuff.
This may not help all people, but at least the ones having access to the Net.

I really think the two vendors, CS directly and another company, have to talk more closely though. That's my personal impression and I truly understand you guys, sitting on that box and not receiving updates.
As said, some Avsim posting spoke of another company box customers actually receiving updates, so there may already be a solution available. I couldn't verify that one though as I'm no CS box owner.