Dear Markoz

I am very grateful for your help ... I really do! I forgot to tell you that I also have the 767 and it works perfectly!
I know you did everything possible, but I ask you for one last favor.
You could ask them to contact me?

Again many thanks for your help! 

Hi Martini.

If you deleted the Captain Sim entry in the registry, which removes ALL the registry entries for Captain Sim Products, your 767 should not work properly anymore either (unless you reinstalled it). You should find that you can't click on any knobs, not even the master battery switch. Not even using SHIFT+M (default keyboard command for the Master Battery/Alternator (on/off)) will turn it on.

Where is FSX installed on your computer?

1. Check-in to Your Profile > Product (727-100 Base Pack) > Extended Download Service > Get New Links  and download a new installer (csp721_2400.exe).

2. Uninstall the Captain Sim 727 Captain Base Pack.

3. Open Windows Registry > HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CaptainSim\ > Delete the 721PRO_FSX folder, ONLY and not the entire Captain Sim folder, as shown in the following image.


4. Disable your AVG. I don't use it so I'm not sure how you do that, but you should be able to.

5. Reinstall the 727-100 Base Pack (csp721_2400.exe) using the "Run as administrator" option.

6a. When given the option to either do an Instant Online Activation (this computer must be connected to the Internet) or a Manual Offline Activation (on this computer using a computer connected to the Internet), select the Manual Offline Activation. Click on Next.
 b. Select GENERATE AND SEND YOUR SYSTEM CODE (see image). Click on Next.
 
 c. Please enter your Order Number (enter your Order Number). Click on Next.
 d. Enter your e-mail (so enter the e-mail address you used when buying the 727). Click on Generate. Save the CODE file (code_p721.txt) - I recommend saving the file on your Windows Desktop to make it easy to find. Click on Next.
 e. Take note of the web address to go to so you can Activate it. Click on Finish.

7. Open web browser and navigate to http://www.captainsim.com/activ/offline.php AND FOLLOW THE INSTRUCTIONS TO COMPLETE THE ACTIVATION. You can do it from your computer. You DO NOT need to use another computer to do this (I have done it for all my Captain Sim products from my computer that has FSX installed). Save the KEY file (key_p721.txt). Again. I recommend you save it on your Windows Desktop.

8a. When given the option to either do an Instant Online Activation (this computer must be connected to the Internet) or a Manual Offline Activation (on this computer using a computer connected to the Internet), select the Manual Offline Activation. Click on Next.
 b. Select USE A KEY RECEIVED FROM CAPTAIN SIM (see image below instruction 6b). Click on Next.
 c. Click on Browse, Navigate to the Windows Desktop if it doesn't automatically go there. Select the KEY file (key_p721.txt), click on Open. Click on Next.
 d. Click on Install.

All going well, the 727-100 should work now.

Quote:
I would have to ask if I can do that. But you need to know that support is only provided for the LATEST VERSION of the product.

Okay. Here is something else to check on. Maybe AVG has detected some of the gauges as viruses.

Open AVG and check your virus chest. See if any of the following 727 gauges (there's a lot) have been moved there:

MARTINI wrote on Nov 1^st, 2012 at 3:45am:

That's correct.
It doesn't make sense for why it's not working.

Have you tried running FSX as an administrator? - (Start > Games > Right click on Microsoft Flight Simulator X and select "Run as administrator").

Hi Martini.

I got to emails about the video, but I can't view it. One link tells me the video is "being processed" and the other link tells me it is private and I am not allowed to view it. You will need allow me to view it. My YouTube username is Markoz958, if that helps.

Edited:

FSX needs to be updated with SP1 & SP2 or the Acceleration pack.

Not to be confused with XP or Win 7 updates.