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ACE and antivirus (Read 18746 times)

CesarW Full Member Offline Posts: 31 Location: Panama Joined: May 1^st, 2016 Gender:	ACE and antivirus Jun 10^th, 2018 at 12:57pm	Print Post
	ACE is not working after hotfix 3...


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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE Reply #1 - Jun 11^th, 2018 at 1:53pm	Print Post
	CesarW wrote on Jun 10^th, 2018 at 12:57pm: ACE is not working after hotfix 3... Most likely it's blocked by your AV: https://www.captainsim.org/forum/csf.pl?num=1489697627 Especially if there's no ACE error message.

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Hazzanz Full Member Offline Posts: 11 Joined: Feb 3^rd, 2016	Re: ACE is not working after hotfix 3 Reply #2 - Jun 29^th, 2018 at 7:47am	Print Post
	I do not have ANY AV installed and ACE not working after Hotfix 3


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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE is not working after hotfix 3 Reply #3 - Jun 29^th, 2018 at 3:35pm	Print Post
	Hazzanz wrote on Jun 29^th, 2018 at 7:47am: I do not have ANY AV installed Default Windows Defender has AV.

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Markoz CS Team Offline Posts: 12368 Location: Victoria, Australia Joined: Apr 24^th, 2009 Gender:	Re: ACE is not working after hotfix 3 Reply #4 - Jul 3^rd, 2018 at 12:40am	Print Post
	I just added a livery from online, and it worked. Strange! I think I must have done something wrong the other day, and not the ACE [P3D4].

	Mark Fletcher PC: i7 10700K @3.8/5.1GHz \| 64GB DDR4 3200 \| 12GB RTX 4070 Super \| 32" LCD Monitor \| 1TB SSD & 2x2TB SSD \| Win 11 Pro - FSX/FSX-SE/P3D3/P3D4/P3D5/P3D6/MSFS2020 15.6" Gaming Laptop: i7 7700HQ \| 32GB DDR4 \| 6GB GTX 1060 \| 256GB SSD & 1TB HDD \| Win 10 Pro 64bit - FSX-SE/P3D4
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broucker kevin New Member Offline Posts: 3 Joined: Jun 29^th, 2018	Re: ACE is not working after hotfix 3 Reply #5 - Jul 12^th, 2018 at 7:04pm	Print Post
	i completely uninstall 757 and reinstall with the de-downloaded installers and everything works fine, thanks =)


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PC Aviator Full Member Offline Posts: 71 Joined: Jul 27^th, 2018	Re: ACE is not working after hotfix 3 Reply #6 - Jul 27^th, 2018 at 7:07pm	Print Post
	Hello, Is there any way to download and install just the ACE? I don't really want to reinstall the aircraft or liveries. I am running P3D v4.2.

	Flight Sim 1998 - Present P3D v4, FSX, X-Plane 11 Aircraft Painter
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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE is not working after hotfix 3 Reply #7 - Jul 28^th, 2018 at 7:53pm	Print Post
	PC Aviator wrote on Jul 27^th, 2018 at 7:07pm: Is there any way to download and install just the ACE? I don't really want to reinstall the aircraft or liveries. Yes, please try the latest version of ACE: P3D4 version FSX/P3D3 version Must be placed to: ...flightsim root\Captain_Sim\757-III\ace\ folder.

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PC Aviator Full Member Offline Posts: 71 Joined: Jul 27^th, 2018	Re: ACE issues Reply #8 - Jul 29^th, 2018 at 10:06pm	Print Post
	Thank you for the links. I downloaded the P3D v4 ACE file and placed it exactly where you instructed but it still does nothing. I get the initial popup box for "User Account Control" to run it in admin mode and after selecting "Yes" it shuts down. I'm not sure what's happening. My reason for not wanting to do a reinstall is because I'm afraid ACE might not work anyway and then I won't be able to install any liveries. ~Will

	Flight Sim 1998 - Present P3D v4, FSX, X-Plane 11 Aircraft Painter
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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE issues Reply #9 - Jul 30^th, 2018 at 2:27pm	Print Post
	PC Aviator wrote on Jul 29^th, 2018 at 10:06pm: I get the initial popup box for "User Account Control" to run it in admin mode and after selecting "Yes" it shuts down. https://www.captainsim.org/forum/csf.pl?num=1528635457/1#1

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PC Aviator Full Member Offline Posts: 71 Joined: Jul 27^th, 2018	Re: ACE issues Reply #10 - Aug 3^rd, 2018 at 1:28pm	Print Post
	Thanks for the info. But how do you unintall the CS 757 III? I don't see an 'uninstall' option in the CS folder. And it's not listed in my software removal tool or the windows "uninstall program" option in the control panel.

	Flight Sim 1998 - Present P3D v4, FSX, X-Plane 11 Aircraft Painter
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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE issues Reply #11 - Aug 3^rd, 2018 at 2:36pm	Print Post
	PC Aviator wrote on Aug 3^rd, 2018 at 1:28pm: But how do you unintall the CS 757 III? I don't see an 'uninstall' option in the CS folder. And it's not listed in my software removal tool or the windows "uninstall program" option in the control panel. Sound like your AV did a "good" job on all .exe files. The csy572_uninstall.exe must be located in P3D4 root.

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PC Aviator Full Member Offline Posts: 71 Joined: Jul 27^th, 2018	Re: ACE issues Reply #12 - Aug 3^rd, 2018 at 2:40pm	Print Post
	Thank you. It wasn't on the start menu but I do see it in the "P3D" root directory. I'm assuming it's the"csy572_uninstall.exe". I'm currently in flight but I will launch the executable after I finish using the sim and see if it removes the CS 757 III. Hopefully it will, then I'll reinstall the aircraft followed by the latest update.

	Flight Sim 1998 - Present P3D v4, FSX, X-Plane 11 Aircraft Painter
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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE issues Reply #13 - Aug 4^th, 2018 at 3:38pm	Print Post
	PC Aviator wrote on Aug 3^rd, 2018 at 5:28pm: ACE was working and after trying every solution offered it still doesn't start. Is there a fix for this? As I said on the first page: Most likely Definitely it's blocked by your AV: https://www.captainsim.org/forum/csf.pl?num=1489697627

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PC Aviator Full Member Offline Posts: 71 Joined: Jul 27^th, 2018	Re: ACE issues Reply #14 - Aug 4^th, 2018 at 3:55pm	Print Post
	OK. However, the activation process requires an internet connection to activate when installing and I'm not about to turn off anti-virus protection while connected to the internet. I did that a few years ago and had to reformat all of my hard drives. The AV was only off for about a minute . . . literally. What I don't understand is why there's no problem installing and activating ver 1.0 with hotfixes 1 and 2 without disabling anything. So why is it necessary to disable other software for ver 1.1? And the subsequent update(s)? I may give it another shot with turning off the Windows defender but I really don't think my AV software is the issue. I've installed other developer addons with no problems at all. I would find it difficult to believe I'm the only one experiencing this issue, but as I've said I'll give it one more try but won't compromise my system. Worst case is I use version 1.0.

	Flight Sim 1998 - Present P3D v4, FSX, X-Plane 11 Aircraft Painter
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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE issues Reply #15 - Aug 4^th, 2018 at 4:18pm	Print Post
	PC Aviator wrote on Aug 4^th, 2018 at 3:55pm: OK. However, the activation process requires an internet connection to activate when installing and I'm not about to turn off anti-virus protection while connected to the internet. I did that a few years ago and had to reformat all of my hard drives. The AV was only off for about a minute . . . literally. If you don't want to turn off the AV you'd try to put ACE.exe in place and add an exclusion in your AV. Quote: What I don't understand is why there's no problem installing and activating ver 1.0 with hotfixes 1 and 2 without disabling anything. So why is it necessary to disable other software for ver 1.1? And the subsequent update(s)? Because we update the 757 code daily. Also MS updates their AV daily.

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PC Aviator Full Member Offline Posts: 71 Joined: Jul 27^th, 2018	Re: ACE issues Reply #16 - Aug 5^th, 2018 at 9:00pm	Print Post
	For clarification, can I place the ACE.exe file in another location? Where should the file be located by default? I did add that file as an exclusion in my AV (Kaspersky) but it still won't launch the ACE. You mentioned the code changes daily: does that mean some of the files in the sim (on the owner's PC) are connected to another server? I am using the latest version 1.2. The aircraft seems to work fine and this ACE issue is the only thing causing problems as I can not add liveries or export/pack anything I've created. If this issue can not get resolved (other than going back to version 1.0) is there a work around? Thanks.

	Flight Sim 1998 - Present P3D v4, FSX, X-Plane 11 Aircraft Painter
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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE issues Reply #17 - Aug 6^th, 2018 at 1:50pm	Print Post
	PC Aviator wrote on Aug 5^th, 2018 at 9:00pm: For clarification, can I place the ACE.exe file in another location? No Quote: Where should the file be located by default? Previously answered. Quote: I did add that file as an exclusion in my AV (Kaspersky) but it still won't launch the ACE. Please contact kaspersky. We do not support third party software. Quote: You mentioned the code changes daily: does that mean some of the files in the sim (on the owner's PC) are connected to another server? No. I'm taking local changes that released as hotfixes and new versions. Quote: I am using the latest version 1.2. The aircraft seems to work fine and this ACE issue is the only thing causing problems as I can not add liveries or export/pack anything I've created. If this issue can not get resolved (other than going back to version 1.0) is there a work around? Yes. To disable the AV and install the product properly.

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PC Aviator Full Member Offline Posts: 71 Joined: Jul 27^th, 2018	Re: ACE issues Reply #18 - Aug 6^th, 2018 at 3:09pm	Print Post
	OK. Thanks for the answer. It seems you may have missed the part (or I missed it) but I did turn off the AV when updating to no avail. Regarding installation, I can turn off AV but your product requires an internet connection which is a dangerous thing to do when AV is turned off.

	Flight Sim 1998 - Present P3D v4, FSX, X-Plane 11 Aircraft Painter
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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE and antivirus Reply #19 - Aug 9^th, 2018 at 2:08pm	Print Post
	The instructions updated, no need to turn AV OFF anymore: https://www.captainsim.org/forum/csf.pl?num=1489697627

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thunder100 New Member Offline Posts: 2 Location: Vienna/Austria Joined: Nov 7^th, 2018 Gender:	Re: ACE and antivirus Reply #20 - Nov 7^th, 2018 at 3:45pm	Print Post
	Hi I tried all above( and several reinstall ), but I never arrive that far that I can make an exclusion of ACE from Anti Virus software.Its removed instantly always Any other solution? Thank you Roland


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Mikhal2102 Full Member Offline Posts: 26 Joined: Oct 14^th, 2018	Re: ACE and antivirus Reply #21 - Nov 7^th, 2018 at 7:24pm	Print Post
	You should turn off AV and WD while the re-install procedure and add the exclusion as long as AV/WD both are stopped.


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Caribflyer Senior Member Offline Posts: 410 Joined: Jun 24^th, 2010 Gender:	Re: ACE and antivirus Reply #22 - Jan 2^nd, 2019 at 10:04pm	Print Post
	I just installed the newest version of the 757 on FSX SE and while everything seems to work when I disable my Bitdefender antivirus, once it is enabled again (even with an exclusion on the ace.exe), when opening the ACE I get an unhandled exception error and in the sim, when selecting the aircraft I get a message saying that the model cannot be displayed.

	Marlon Carter
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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE and antivirus Reply #23 - Jan 3^rd, 2019 at 12:33am	Print Post
	Caribflyer wrote on Jan 2^nd, 2019 at 10:04pm: my Bitdefender antivirus, once it is enabled again (even with an exclusion on the ace.exe), when opening the ACE I get an unhandled exception error and in the sim, when selecting the aircraft I get a message saying that the model cannot be displayed. Unfortunately we have no control over third party AV software.

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Caribflyer Senior Member Offline Posts: 410 Joined: Jun 24^th, 2010 Gender:	Re: ACE and antivirus Reply #24 - Jan 3^rd, 2019 at 1:37am	Print Post
	Are there any other files you might recommend adding an exclusion to?

	Marlon Carter
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Markoz CS Team Offline Posts: 12368 Location: Victoria, Australia Joined: Apr 24^th, 2009 Gender:	Re: ACE and antivirus Reply #25 - Jan 3^rd, 2019 at 1:55am	Print Post
	Caribflyer wrote on Jan 3^rd, 2019 at 1:37am: Are there any other files you might recommend adding an exclusion to? I have added the D:\SteamLibrary\steamapps\common\FSX, D:\Prepar3D v3, and D:\Prepar3D v4 folders to the exclusions list on my AV (Avast on my PC, and Windows Defender on my laptop). Doing that might help.

	Mark Fletcher PC: i7 10700K @3.8/5.1GHz \| 64GB DDR4 3200 \| 12GB RTX 4070 Super \| 32" LCD Monitor \| 1TB SSD & 2x2TB SSD \| Win 11 Pro - FSX/FSX-SE/P3D3/P3D4/P3D5/P3D6/MSFS2020 15.6" Gaming Laptop: i7 7700HQ \| 32GB DDR4 \| 6GB GTX 1060 \| 256GB SSD & 1TB HDD \| Win 10 Pro 64bit - FSX-SE/P3D4
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Caribflyer Senior Member Offline Posts: 410 Joined: Jun 24^th, 2010 Gender:	Re: ACE and antivirus Reply #26 - Jan 3^rd, 2019 at 4:34am	Print Post
	I may have solved the problem by adding and exclusion for every folder that has a Captain Sim folder which included some of the hidden files/folders.

	Marlon Carter
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Caribflyer Senior Member Offline Posts: 410 Joined: Jun 24^th, 2010 Gender:	Re: ACE and antivirus Reply #27 - Jan 3^rd, 2019 at 12:48pm	Print Post
	Just a quick update. In FSX, everything seems to be working but now I have an issue with some of my liveries that were previously installed (PW model) now no longer showing up. The only livery beside the default CS liveries that show is an AA livery for the RR model. Also, ACE still has unhandled exception and object errors and changes made in the program are not saved.

	Marlon Carter
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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE and antivirus Reply #28 - Jan 3^rd, 2019 at 4:20pm	Print Post
	Caribflyer wrote on Jan 2^nd, 2019 at 10:04pm: when opening the ACE I get an unhandled exception error The error full text (Ctrl+C) or screen shot pls

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Caribflyer Senior Member Offline Posts: 410 Joined: Jun 24^th, 2010 Gender:	Re: ACE and antivirus Reply #29 - Jan 3^rd, 2019 at 4:43pm	Print Post
	I've submitted an email with the information as requested

	Marlon Carter
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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE and antivirus Reply #30 - Jan 4^th, 2019 at 4:42pm	Print Post
	Fixed. ACE for FSX has been updated. Everyone with a similar issue pls grab the latest ACE at https://www.captainsim.org/forum/csf.pl?num=1528635457/7#7

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Captain Sim CS Team Offline Posts: 4235 Joined: Nov 7^th, 2005	Re: ACE and antivirus Reply #31 - May 1^st, 2019 at 2:27pm	Print Post
	Off-Topic replies have been moved to this Topic.

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nycjman13 New Member Offline Posts: 4 Joined: Mar 30^th, 2019	ACE disappeared Reply #32 - Jul 29^th, 2019 at 11:09pm	Print Post
	My ACE disappeared and it says it can't find find. I uninstalled all of my 757 products and re-installed and still no ACE.


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Markoz CS Team Offline Posts: 12368 Location: Victoria, Australia Joined: Apr 24^th, 2009 Gender:	Re: ACE Reply #33 - Jul 30^th, 2019 at 3:49am	Print Post
	You Anti Virus software probably deleted it! Even if you turn off/disable your AV when installing, once you turn it back on, it will eventually "find" it again, and delete it. Reinstall with your AV off, then once the installation is complete, and before you turn the AV back on, add the ace_757.exe to the AV exclusion list, then turn the AV back on. ace_757.ex is found in the <FlightSim>\Captain_Sim\757-III\ace folder. Note. Replace <FlightSim> with Microsoft Flight Simulator X, Prepar3D v3, Prepar3D v4, or FSX (for FSX-SE, in the Steam, or SteamLibrary)

	Mark Fletcher PC: i7 10700K @3.8/5.1GHz \| 64GB DDR4 3200 \| 12GB RTX 4070 Super \| 32" LCD Monitor \| 1TB SSD & 2x2TB SSD \| Win 11 Pro - FSX/FSX-SE/P3D3/P3D4/P3D5/P3D6/MSFS2020 15.6" Gaming Laptop: i7 7700HQ \| 32GB DDR4 \| 6GB GTX 1060 \| 256GB SSD & 1TB HDD \| Win 10 Pro 64bit - FSX-SE/P3D4
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DV006 Full Member Offline Posts: 18 Joined: Apr 4^th, 2018	Re: ACE disappeared Reply #34 - Jul 31^st, 2019 at 10:28pm	Print Post
	I had the similar problem with my webroot AV and firewall. I turned off the AV and FW and installed the update, and when I turned it back on and went to use the ACE, it blocked it and automatically deleted it. I called by tech support and they were able to add that ACE to my permitted sites on the webroot site and now it works even with the AV and FW on. You might want to investigate that. Steve


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