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 25 ACE and antivirus (Read 5860 times)
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Re: ACE issues
Reply #15 - Aug 4th, 2018 at 4:18pm
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PC Aviator wrote on Aug 4th, 2018 at 3:55pm:
OK. However, the activation process requires an internet connection to activate when installing and I'm not about to turn off anti-virus protection while connected to the internet. I did that a few years ago and had to reformat all of my hard drives. The AV was only off for about a minute . . . literally.

If you don't want to turn off the AV you'd try to put ACE.exe in place and add an exclusion in your AV.

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What I don't understand is why there's no problem installing and activating ver 1.0 with hotfixes 1 and 2 without disabling anything. So why is it necessary to disable other software for ver 1.1? And the subsequent update(s)?

Because we update the 757 code daily. Also MS updates their AV daily.


  
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Re: ACE issues
Reply #16 - Aug 5th, 2018 at 9:00pm
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For clarification, can I place the ACE.exe file in another location?

Where should the file be located by default?

I did add that file as an exclusion in my AV (Kaspersky) but it still won't launch the ACE.

You mentioned the code changes daily: does that mean some of the files in the sim (on the owner's PC) are connected to another server?

I am using the latest version 1.2. The aircraft seems to work fine and this ACE issue is the only thing causing problems as I can not add liveries or export/pack anything I've created. If this issue can not get resolved (other than going back to version 1.0) is there a work around?

Thanks.
  

Will Thomas
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Re: ACE issues
Reply #17 - Aug 6th, 2018 at 1:50pm
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PC Aviator wrote on Aug 5th, 2018 at 9:00pm:
For clarification, can I place the ACE.exe file in another location?

No

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Where should the file be located by default?

Previously answered.

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I did add that file as an exclusion in my AV (Kaspersky) but it still won't launch the ACE.

Please contact kaspersky. We do not support third party software.

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You mentioned the code changes daily: does that mean some of the files in the sim (on the owner's PC) are connected to another server?

No. I'm taking local changes that released as hotfixes and new versions.

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I am using the latest version 1.2. The aircraft seems to work fine and this ACE issue is the only thing causing problems as I can not add liveries or export/pack anything I've created. If this issue can not get resolved (other than going back to version 1.0) is there a work around?

Yes. To disable the AV and install the product properly.
  
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Re: ACE issues
Reply #18 - Aug 6th, 2018 at 3:09pm
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OK. Thanks for the answer. It seems you may have missed the part (or I missed it) but I did turn off the AV when updating to no avail.

Regarding installation, I can turn off AV but your product requires an internet connection which is a dangerous thing to do when AV is turned off.
  

Will Thomas
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Re: ACE and antivirus
Reply #19 - Aug 9th, 2018 at 2:08pm
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The instructions updated, no need to turn AV OFF anymore: https://www.captainsim.org/forum/csf.pl?num=1489697627
  
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thunder100
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Re: ACE and antivirus
Reply #20 - Nov 7th, 2018 at 3:45pm
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Hi

I tried all above( and several reinstall ), but I never arrive that far that I can make an exclusion of ACE from Anti Virus software.Its removed instantly always

Any other solution?

Thank you

Roland
  
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Mikhal2102
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Re: ACE and antivirus
Reply #21 - Nov 7th, 2018 at 7:24pm
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You should turn off AV and WD while the re-install procedure and add the exclusion as long as AV/WD both are stopped.
  
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Re: ACE and antivirus
Reply #22 - Jan 2nd, 2019 at 10:04pm
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I just installed the newest version of the 757 on FSX SE and while everything seems to work when I disable my Bitdefender antivirus, once it is enabled again (even with an exclusion on the ace.exe), when opening the ACE I get an unhandled exception error and in the sim, when selecting the aircraft I get a message saying that the model cannot be displayed.
  


Marlon Carter
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Re: ACE and antivirus
Reply #23 - Jan 3rd, 2019 at 12:33am
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Caribflyer wrote on Jan 2nd, 2019 at 10:04pm:
my Bitdefender antivirus, once it is enabled again (even with an exclusion on the ace.exe), when opening the ACE I get an unhandled exception error and in the sim, when selecting the aircraft I get a message saying that the model cannot be displayed.

Unfortunately we have no control over third party AV software.
  
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Re: ACE and antivirus
Reply #24 - Jan 3rd, 2019 at 1:37am
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Are there any other files you might recommend adding an exclusion to?
  


Marlon Carter
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Markoz
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Re: ACE and antivirus
Reply #25 - Jan 3rd, 2019 at 1:55am
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Caribflyer wrote on Jan 3rd, 2019 at 1:37am:
Are there any other files you might recommend adding an exclusion to?

I have added the D:\SteamLibrary\steamapps\common\FSX, D:\Prepar3D v3, and D:\Prepar3D v4 folders to the exclusions list on my AV (Avast on my PC, and Windows Defender on my laptop). Doing that might help.
  

Mark Fletcher



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Re: ACE and antivirus
Reply #26 - Jan 3rd, 2019 at 4:34am
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I may have solved the problem by adding and exclusion for every folder that has a Captain Sim folder which included some of the hidden files/folders.
  


Marlon Carter
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Re: ACE and antivirus
Reply #27 - Jan 3rd, 2019 at 12:48pm
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Just a quick update. In FSX, everything seems to be working but now I have an issue with some of my liveries that were previously installed (PW model) now no longer showing up. The only livery beside the default CS liveries that show is an AA livery for the RR model. Also, ACE still has unhandled exception and object errors and changes made in the program are not saved.
  


Marlon Carter
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Re: ACE and antivirus
Reply #28 - Jan 3rd, 2019 at 4:20pm
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Caribflyer wrote on Jan 2nd, 2019 at 10:04pm:
when opening the ACE I get an unhandled exception error

The error full text (Ctrl+C) or screen shot pls
  
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Re: ACE and antivirus
Reply #29 - Jan 3rd, 2019 at 4:43pm
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I've submitted an email with the information as requested
  


Marlon Carter
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