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Antivirus alerts (Read 4890 times)
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Antivirus alerts
Mar 16th, 2017 at 8:53pm
 
Original CS products DO NOT contain any malicious components. But some antivirus software (including default Windows Defender) can produce false-positive alerts and/or block/blacklist installation and/or operation of our products' components. The ACE.exe, the gauges and the installer itself are the most common files to be "detected" and blocked by anivirus. Sometimes they produce a warning sometimes they don't.

So we'd highly recommend to turn all antivirus software (including default Windows Defender) OFF before installation.

If you suspect that your antivirus has already blocked some components;
or your get a warning;
or you don't want to turn antivirus OFF:

The following procedure is for default Windows 10 Defender only. If you have an addon AV as well, please read your AV documentation.

1. Navigate: Control Panel > Updates & Security > Windows Security > Virus & threat protection > Threat history > Quarantined threats, select the threat > See details >

2. Make sure it's in fact Captain Sim product component, for example:
file: C:\Program Files (x86)\Steam\steamapps\common\FSX\Captain_Sim\757-III\ace\ace_757.exe

3. Click RESTORE

4. Stop the antivirus from alerting you or blocking the component by adding the file to the exclusions list. Navigate: Windows Security > Virus & threat protection > Virus & threat protection settings > Add or remove exclusions > Add an exclusion > select the .exe file to exclude.
You can do this for files, folders, file types, or process. The exclusion will apply to subfolders within a folder as well.

ACE is located in ....\Program Files\Lockheed Martin\Prepar3D v4\Captain_Sim\757-III\ace\
IF there's no ACE.exe then your installation is still broken. Back to step 1.

IF that's of no help:
- Uninstall the product.
- Reinstall the product, but do not run it.
- Back to step 1.

Everyone is welcome to submit to MS any part of our products for malware analysis: https://www.microsoft.com/en-us/wdsi/filesubmission

See the latest ACE MS scan result
  
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