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ANTIVIRUS (Read 32369 times)
Captain Sim 2
CS Team

Posts: 5564
Joined: Nov 8th, 2005
Mar 16th, 2017 at 8:53pm
Original CS products DO NOT contain any malicious components. But some antivirus (AV) software (including default Windows Defender) can produce false-positive alerts.

The real problem is, AV can block installation and/or proper operation of our products' components. The ACE.exe, the gauges and the installer itself are the most common files to be "detected" and blocked by AV. Sometimes AVs produce a warning sometimes they don't.

So we'd highly recommend to turn all antivirus software (including default Windows Defender, SmartScreen ect) OFF before installation.

On Win10 it isn't enough to simply turn off the firewall, you need to go into windows "Virus and threat protection", scroll down to "Virus and Threat Protection Settings" - manage settings, and up at the top disable "Real time protection". This will only work until you restart windows, then everything is back to normal again.

If you suspect that your antivirus has already blocked some components;
or your get a warning;
or you don't want to turn antivirus OFF:

The following procedure is for default Windows 10 Defender only. If you have an addon AV as well, please read your AV documentation.

1. Navigate: Control Panel > Updates & Security > Windows Security > Virus & threat protection > Threat history > Quarantined threats, select the threat > See details >

2. Make sure it's in fact a Captain Sim product component, for example:
file: C:\Program Files (x86)\Steam\steamapps\common\FSX\Captain_Sim\757-III\ace\ace_757.exe

3. Click RESTORE

4. Stop the antivirus from alerting you or blocking the component by adding the file to the exclusions list. Navigate: Windows Security > Virus & threat protection > Virus & threat protection settings > Add or remove exclusions > Add an exclusion > select the .exe file to exclude.
You can do this for files, folders, file types, or process. The exclusion will apply to subfolders within a folder as well.

ACE is located in ....\Program Files\Lockheed Martin\Prepar3D v4\Captain_Sim\757-III\ace\
IF there's no ACE.exe then your installation is still broken. Back to step 1.

IF the above of no help:
- Do complete reinstall, but do not run the product.
- Back to step #1.

ND: The fact that your AV was disabled at some point does not mean the product is not damaged now. If you got any AV or just Windows 10 the product can be damaged by them at any random moment.

Read a true story of a man who thought he tried everything. In fact he missed the most important step.

Everyone is welcome to submit any exe/dll component of our products for malware analysis to Microsoft or VirusTotal.
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