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Antivirus alerts (Read 1352 times)
Tanya
CS Team
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Posts: 5541
Location: Kiev, Ukraine
Joined: Nov 8th, 2005
Antivirus alerts
Mar 16th, 2017 at 8:53pm
 
Original CS products DO NOT contain any malicious components.

But some antivirus software can produce false-positive alerts and/or block installation and/or operation of our products.
The ACE.exe, gauges and the installer itself are the most common files to be "detected" and blocked by antivirus. 

So we'd highly recommend to turn all antivirus software (including default Windows Defender) OFF before installation.

If you suspect that your antivirus has already blocked some components of our products:
- Uninstall the product.
- Turn OFF the antivirus.
- Reinstall the product.

After that you can stop the antivirus from alerting you or blocking the program by adding the file to the exclusions list.
For Windows Defender:
1. Open Windows Defender Security Center, and then select Virus & threat protection > Virus & threat protection settings > Add or remove exclusions.
2. Under Add an exclusion, select the .exe file.
You may do this for files, folders, file types, or process. The exclusion will apply to subfolders within a folder as well.

Everyone is welcome to submit to MS any part of our products for malware analysis: https://www.microsoft.com/en-us/wdsi/filesubmission
  
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