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Need help!! (Read 66 times)
stho
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Location: Denmark
Joined: Jul 3rd, 2018
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Need help!!
Jan 18th, 2023 at 11:03am
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Hello. I am dissatisfied with the support you get in the forum. My products are locked, and when I try to unlock them, I get the message that it can't be done because I don't have it because I forgot to deregister. Of course I'm sorry, but what should I do??
Please do not send a link, but tell me what to do

Yours sincerely
Steen Hojengaard
  
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ftwd
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Joined: Jun 2nd, 2011
Re: Need help!!
Reply #1 - Jan 20th, 2023 at 10:13am
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Hi, have you followed the Captain Sim Installer error advice? If so, did you do the following…

“For all other products please PM to this account providing:
- Order Number
- Product title
- Purchaser name
- Purchaser email
- Sim version (please note that we do not support 32-bit sims anymore)
- Error number/message
- Type "ABC" indicating that you have tried the above.”

I would have included a link to the page, but you asked not to have links.
  

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