Hi, have you followed the Captain Sim Installer error advice? If so, did you do the following…

“For all other products please PM to this account providing:
- Order Number
- Product title
- Purchaser name
- Purchaser email
- Sim version (please note that we do not support 32-bit sims anymore)
- Error number/message
- Type "ABC" indicating that you have tried the above.”

I would have included a link to the page, but you asked not to have links.