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No more able to use ACE (Read 5762 times)

aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	No more able to use ACE Jun 3^rd, 2021 at 9:42pm	Print Post
	Hi CS. I changed my computer, I installed a new Windows 10 installation with a new license and since I'm unable to use ACE, I get error 24. I read this thread but nothing works for me. https://www.captainsim.org/forum/csf.pl?num=1489697628 So now I can't update my B777. What I can do ? André


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Captain Sim CS Team Offline Posts: 4245 Joined: Nov 7^th, 2005	Re: No more able to use ACE Reply #1 - Jun 4^th, 2021 at 9:17am	Print Post
	aviateur wrote on Jun 3^rd, 2021 at 9:42pm: I get error 24 Screen shot please.

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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #2 - Jun 4^th, 2021 at 10:17am	Print Post
	Actually I lost the ACE launcher, where I can find it ? I don't remember. André


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Captain Sim CS Team Offline Posts: 4245 Joined: Nov 7^th, 2005	Re: No more able to use ACE Reply #3 - Jun 4^th, 2021 at 10:48am	Print Post
	https://www.captainsim.org/forum/csf.pl?num=1621772608

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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #4 - Jun 4^th, 2021 at 12:26pm	Print Post
	Thanks. But what's that ?

	Capture_dv__G_cran_2021-06-04_082113.png ( 384 KB \| 38 Downloads )
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Captain Sim CS Team Offline Posts: 4245 Joined: Nov 7^th, 2005	Re: No more able to use ACE Reply #5 - Jun 4^th, 2021 at 1:25pm	Print Post
	May we see the error 24 screenshot please?

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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #6 - Jun 4^th, 2021 at 1:29pm	Print Post
	I can't show you, I can't install ACE right now because of the picture I just sent you ? André


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Captain Sim CS Team Offline Posts: 4245 Joined: Nov 7^th, 2005	Re: No more able to use ACE Reply #7 - Jun 4^th, 2021 at 1:33pm	Print Post
	aviateur wrote on Jun 4^th, 2021 at 1:29pm: I can't install ACE right now because of the picture I just sent you The error 24 is an INSTALLER error which got nothing to do with ACE.

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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #8 - Jun 4^th, 2021 at 1:50pm	Print Post
	You are right. I got this error trying to launch ACE once installed, but now I can't even install it because the message on the picture. It's worst than the error 24. André


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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #9 - Jun 4^th, 2021 at 1:51pm	Print Post
	CS I get this UNABLE TO VERIFY A LICENSE when I click on the ACE icon to install it. André


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Captain Sim CS Team Offline Posts: 4245 Joined: Nov 7^th, 2005	Re: No more able to use ACE Reply #10 - Jun 4^th, 2021 at 2:14pm	Print Post
	aviateur wrote on Jun 4^th, 2021 at 1:50pm: I can't even install Yes you can. Run the csm772_1000.exe And post a screenshot the INSTALLER error you get.

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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #11 - Jun 4^th, 2021 at 2:31pm	Print Post
	Ok, I'll try that as soon I'll land my plane. Still 90 minutes to go. André


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Reuben New Member Offline Posts: 2 Joined: Jun 4^th, 2021	Re: No more able to use ACE Reply #12 - Jun 4^th, 2021 at 2:47pm	Print Post
	I cannot use the ACE at all and it keeps saying this, it gives me the option to choose my offical folder but when i go to press save it wont let me press it.

	11.PNG ( 216 KB \| 50 Downloads )
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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #13 - Jun 4^th, 2021 at 3:22pm	Print Post
	CS You are right, I can't run ACE alone without installing the B777 first. André


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EY CS Team Offline Posts: 356 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: No more able to use ACE Reply #14 - Jun 4^th, 2021 at 3:36pm	Print Post
	Reuben wrote on Jun 4^th, 2021 at 2:47pm: I cannot use the ACE at all and it keeps saying this, it gives me the option to choose my offical folder but when i go to press save it wont let me press it. Try to change your D:\MSFS\Community\captainsim-aircraft-m772 to D:\MSFS\Community


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Reuben New Member Offline Posts: 2 Joined: Jun 4^th, 2021	Re: No more able to use ACE Reply #15 - Jun 4^th, 2021 at 3:45pm	Print Post
	EY wrote on Jun 4^th, 2021 at 3:36pm: Reuben wrote on Jun 4^th, 2021 at 2:47pm: I cannot use the ACE at all and it keeps saying this, it gives me the option to choose my offical folder but when i go to press save it wont let me press it. Try to change your D:\MSFS\Community\captainsim-aircraft-m772 to D:\MSFS\Community Yes i have and it does not work


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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #16 - Jun 4^th, 2021 at 8:28pm	Print Post
	CS It's what I get when I run the installer. André

	Capture_dv__G_cran_2021-06-04_162707.png ( 27 KB \| 36 Downloads )
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Captain Sim CS Team Offline Posts: 4245 Joined: Nov 7^th, 2005	Re: No more able to use ACE Reply #17 - Jun 5^th, 2021 at 7:41am	Print Post
	aviateur wrote on Jun 4^th, 2021 at 8:28pm: It's what I get when I run the installer. That's your AV

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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #18 - Jun 5^th, 2021 at 11:57am	Print Post
	CS On the first post of this thread, I mentionned I followed all instructions in the link without succes. I turned OFF firewall, defender, AV, everything and nothing works. André


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Captain Sim CS Team Offline Posts: 4245 Joined: Nov 7^th, 2005	Re: No more able to use ACE Reply #19 - Jun 5^th, 2021 at 4:46pm	Print Post
	aviateur wrote on Jun 5^th, 2021 at 11:57am: I turned OFF firewall, defender, AV, everything and nothing works. https://www.captainsim.org/forum/csf.pl?num=1622451850

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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #20 - Jun 7^th, 2021 at 5:48pm	Print Post
	CS Please check that. https://photos.app.goo.gl/pVxkGwJhYR4AgPc88 André


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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #21 - Jun 7^th, 2021 at 10:19pm	Print Post
	CS Could you please do something about this problem. You don't fix or help me telling me the problem is my AV. There is something else and as a customer for many years, I would appreciate some more help. As for now my B777 doesn't work and I paid for. André


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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #22 - Jun 7^th, 2021 at 10:23pm	Print Post
	CS I even tried removing completely my AV and still the same error. To me it's not the AV the problem but your installer. André


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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #23 - Jun 9^th, 2021 at 2:35pm	Print Post
	CS Yesterday I read very carefully the thread, I did absolutely everything, checked the threat (none), turned off everything and still nothing works. Can't install your B777 on my new computer. What next, a refund now ! I didn't pay for a product not able to install on a new machine. André


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Captain Sim CS Team Offline Posts: 4245 Joined: Nov 7^th, 2005	Re: No more able to use ACE Reply #24 - Jun 9^th, 2021 at 3:32pm	Print Post
	aviateur wrote on Jun 7^th, 2021 at 5:48pm: CS Please check that. https://photos.app.goo.gl/pVxkGwJhYR4AgPc88 Thanks. This will help

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aviateur Full Member Offline Posts: 42 Joined: Mar 13^th, 2007	Re: No more able to use ACE Reply #25 - Jun 9^th, 2021 at 9:41pm	Print Post
	CS I just can't believe it. I contacted the support like you suggested me and they fixed my problem within 1 hour !!! You should be awared they use a different file for the launcher, it installed like a charmed. Problem fix. André


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