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ANTIVIRUS, TROJAN etc (Read 40422 times)
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ANTIVIRUS, TROJAN etc
Mar 16th, 2017 at 8:53pm
 
Original CS products DO NOT contain any malicious components. But some antivirus (AV) software (including default Windows Defender) can produce false-positive alerts.

Moreover, AV can block installation and/or proper operation of our products' components. The ACE.exe, the gauges and the installer itself are the most common files to be "detected" and blocked by AV. Sometimes AV produces a warning sometimes it doesn't.

So we'd highly recommend to disable all antivirus software (including default Windows Defender) and firewall before CS product installation.

If you suspect that your AV has already blocked some produts' components;
or your got AV warning message;
or you don't want to turn AV OFF:

The following procedure is for stock Windows 10 Defender. If you have an addon AV as well, please follow your AV guidelines.

1. Navigate: Control Panel > Updates & Security > Windows Security > Virus & threat protection > Protection history > Filter: Quarantined threats, select the threat > See details >

2. Find a CS product's component in the list, for example:
file: C:\Program Files (x86)\Steam\steamapps\common\FSX\Captain_Sim\757-III\ace\ace_757.exe

3. Click RESTORE

4. Stop the AV from blocking the component by adding the file to the exclusions list.
Navigate: Windows Security > Virus & threat protection > Virus & threat protection settings > Manage Settings > Exclusions > Add or remove exclusions > Add an exclusion > select the desired .exe file (installer, ACE, etc) to exclude.
ACE.exe is usually located in ...\Captain_Sim\ace\ folder.
IF there's no ACE.exe then your installation is still broken. Back to step 1.

5. Close the CS product installer if it's still open.

6. Run the CS product installer exe file again and follow its prompts.

IF the above of no help:
- Do complete reinstall, but do not run the product.
- Back to step #1.

ND: CS product can be damaged by AV at any random moment. Usually that happens after Windows and/or CS product updates.

Read a true story of a man who thought he tried everything. In fact he missed the most important step.

Everyone is welcome to submit any exe/dll component of our products for malware analysis to Microsoft or VirusTotal.
  
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