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CAPTAIN SIM FORUM › 767 Captain II (P3D4) › 767 Captain II - General › PayPal purchases

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PayPal purchases (Read 3464 times)

Captain Sim CS Team Offline Posts: 4239 Joined: Nov 7^th, 2005	PayPal purchases Apr 27^th, 2020 at 9:01pm	Print Post
	Captains, there's a temporary glitch with payments made via PayPal. No worries, we are working on it right now. Standby for updates... We are sorry for the delay.

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Seb045 Full Member Offline Posts: 11 Location: Orleans (France) Joined: Aug 25^th, 2015 Gender:	Re: PayPal purchases Reply #1 - Apr 27^th, 2020 at 9:41pm	Print Post
	hello yes !! i'm waiting !! Regards Seb


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ron330 New Member Offline Posts: 2 Joined: Dec 24^th, 2017	Re: PayPal purchases Reply #2 - Apr 27^th, 2020 at 9:45pm	Print Post
	so then we'd be best to wait?


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Captain Sim CS Team Offline Posts: 4239 Joined: Nov 7^th, 2005	Re: PayPal purchases Reply #3 - Apr 27^th, 2020 at 9:53pm	Print Post
	ron330 wrote on Apr 27^th, 2020 at 9:45pm: so then we'd be best to wait? Yes please. We'll report to this thread as soon as it's fixed.

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Keirtt Ex Member	Re: PayPal purchases Reply #4 - Apr 27^th, 2020 at 9:54pm	Print Post
	Captain Sim wrote on Apr 27^th, 2020 at 9:53pm: ron330 wrote on Apr 27^th, 2020 at 9:45pm: so then we'd be best to wait? Yes please. We'll report to this thread as soon as it's fixed. I used Paypal with my Comcast email. Is this going to be an issue? My first time buying through CS and didn't realize that you all don't accept that.


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Captain Sim CS Team Offline Posts: 4239 Joined: Nov 7^th, 2005	Re: PayPal purchases Reply #5 - Apr 27^th, 2020 at 10:00pm	Print Post
	Quote: I used Paypal with my Comcast email The reason is PayPal issue. Comcast has workarounds: https://www.captainsim.org/forum/csf.pl?num=1541291158 You may need to use them after we fix the PayPal issue.

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RobinV15 Full Member Offline Posts: 15 Location: Netherlands Joined: Sep 23^rd, 2018 Gender:	Re: PayPal purchases Reply #6 - Apr 27^th, 2020 at 10:01pm	Print Post
	Thanks for fixing the issue, Happy flying!!


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Keirtt Ex Member	Re: PayPal purchases Reply #7 - Apr 27^th, 2020 at 10:04pm	Print Post
	Captain Sim wrote on Apr 27^th, 2020 at 10:00pm: Quote: I used Paypal with my Comcast email The reason is PayPal issue. Comcast has workarounds: Just added to the contacts. Any chance this will be resolved by this evening?


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Captain Sim CS Team Offline Posts: 4239 Joined: Nov 7^th, 2005	Re: PayPal purchases Reply #8 - Apr 27^th, 2020 at 10:20pm	Print Post
	Quote: Any chance this will be resolved by this evening? Yes. Almost done.

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Cng757 Full Member Offline Posts: 71 Location: KPAE Joined: Mar 26^th, 2014	Re: PayPal purchases Reply #9 - Apr 27^th, 2020 at 10:54pm	Print Post
	Just saw it come through! Thank you very much!


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sSim186 Full Member Offline Posts: 8 Location: USA Joined: Apr 6^th, 2018 Gender:	Re: PayPal purchases Reply #10 - Apr 27^th, 2020 at 11:01pm	Print Post
	Captain Sim wrote on Apr 27^th, 2020 at 9:01pm: Captains, there's a temporary glitch with payments made via PayPal. No worries, we are working on it right now. Standby for updates... We are sorry for the delay. Hi team, I'm sorry for being that customer, but when I initially selected Paypal, the transaction appeared not to complete. I also did not receive a download link. I also did not see this topic. I went back to the store page and saw the 767 still sitting in my cart, so I went to checkout and used my Visa card which processed just fine. About 20 minutes later, I received a notification that the paypal transaction also went through. I have receipts for both the Visa transaction and the Paypal transaction, but only for one order. What is the best way to resolve this? I didn't want to file a refund request at the risk of only refunding one transaction and losing access to the license.


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Captain Sim CS Team Offline Posts: 4239 Joined: Nov 7^th, 2005	Re: PayPal purchases Reply #11 - Apr 27^th, 2020 at 11:12pm	Print Post
	sSim186 wrote on Apr 27^th, 2020 at 11:01pm: Hi team, I'm sorry for being that customer, but when I initially selected Paypal, the transaction appeared not to complete. I also did not receive a download link. I also did not see this topic. I went back to the store page and saw the 767 still sitting in my cart, so I went to checkout and used my Visa card which processed just fine. About 20 minutes later, I received a notification that the paypal transaction also went through. I have receipts for both the Visa transaction and the Paypal transaction, but only for one order. What is the best way to resolve this? I didn't want to file a refund request at the risk of only refunding one transaction and losing access to the license. Pls request a refund for any one of these payments.

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Captain Sim CS Team Offline Posts: 4239 Joined: Nov 7^th, 2005	Re: PayPal purchases Reply #12 - Apr 27^th, 2020 at 11:20pm	Print Post
	Cng757 wrote on Apr 27^th, 2020 at 10:54pm: Just saw it come through! Thank you very much! Thank you for your patience! For now all but a few transactions have been fixed, and download links sent via email. If you have not received an email, pls use EDS to download the 767. If you can't login to cs.com or can't find the 767 in your account, that means you are from that "a few transactions" list mentioned above. Please try again in an hour.

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sSim186 Full Member Offline Posts: 8 Location: USA Joined: Apr 6^th, 2018 Gender:	Re: PayPal purchases Reply #13 - Apr 27^th, 2020 at 11:38pm	Print Post
	Perfect! Will do and thanks for your support. A beautiful bird in the sim - so happy to finally have a 767 at last!


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Ponymetzger New Member Offline Posts: 1 Joined: Apr 27^th, 2020	Re: PayPal purchases Reply #14 - Apr 27^th, 2020 at 11:38pm	Print Post
	Is it normal that I cant pay with PayPal and only payments via CC are available?


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