Captain Sim wrote on Apr 27^th, 2020 at 9:01pm:

Captains, there's a temporary glitch with payments made via PayPal. No worries, we are working on it right now. Standby for updates... We are sorry for the delay.

Hi team,

I'm sorry for being that customer, but when I initially selected Paypal, the transaction appeared not to complete. I also did not receive a download link. I also did not see this topic.

I went back to the store page and saw the 767 still sitting in my cart, so I went to checkout and used my Visa card which processed just fine. About 20 minutes later, I received a notification that the paypal transaction also went through. I have receipts for both the Visa transaction and the Paypal transaction, but only for one order.

What is the best way to resolve this? I didn't want to file a refund request at the risk of only refunding one transaction and losing access to the license.