Captains,
there's a temporary glitch with payments made via PayPal.
No worries, we are working on it right now.
Standby for updates...

We are sorry for the delay.

hello yes !! i'm waiting ;) !!


Regards

Seb

so then we'd be best to wait?

ron330 wrote on Apr 27^th, 2020 at 9:45pm:

so then we'd be best to wait?

Yes please. We'll report to this thread as soon as it's fixed.

Captain Sim wrote on Apr 27^th, 2020 at 9:53pm:

ron330 wrote on Apr 27th, 2020 at 9:45pm: so then we'd be best to wait? Yes please. We'll report to this thread as soon as it's fixed.

I used Paypal with my Comcast email. Is this going to be an issue? My first time buying through CS and didn't realize that you all don't accept that.

wrote on Apr 27^th, 2020 at 9:54pm:

I used Paypal with my Comcast email

The reason is PayPal issue.
Comcast has workarounds: https://www.captainsim.org/forum/csf.pl?num=1541291158
You may need to use them after we fix the PayPal issue.

Thanks for fixing the issue, Happy flying!!

Captain Sim wrote on Apr 27^th, 2020 at 10:00pm:

wrote on Apr 27th, 2020 at 9:54pm: I used Paypal with my Comcast email The reason is PayPal issue. Comcast has workarounds:

Just added to the contacts. Any chance this will be resolved by this evening?

wrote on Apr 27^th, 2020 at 10:04pm:

Any chance this will be resolved by this evening?

Yes. Almost done.

Just saw it come through! Thank you very much!

Captain Sim wrote on Apr 27^th, 2020 at 9:01pm:

Captains, there's a temporary glitch with payments made via PayPal. No worries, we are working on it right now. Standby for updates... We are sorry for the delay.

Hi team,

I'm sorry for being that customer, but when I initially selected Paypal, the transaction appeared not to complete. I also did not receive a download link. I also did not see this topic.

I went back to the store page and saw the 767 still sitting in my cart, so I went to checkout and used my Visa card which processed just fine. About 20 minutes later, I received a notification that the paypal transaction also went through. I have receipts for both the Visa transaction and the Paypal transaction, but only for one order.

What is the best way to resolve this? I didn't want to file a refund request at the risk of only refunding one transaction and losing access to the license.

sSim186 wrote on Apr 27^th, 2020 at 11:01pm:

Hi team, I'm sorry for being that customer, but when I initially selected Paypal, the transaction appeared not to complete. I also did not receive a download link. I also did not see this topic. I went back to the store page and saw the 767 still sitting in my cart, so I went to checkout and used my Visa card which processed just fine. About 20 minutes later, I received a notification that the paypal transaction also went through. I have receipts for both the Visa transaction and the Paypal transaction, but only for one order. What is the best way to resolve this? I didn't want to file a refund request at the risk of only refunding one transaction and losing access to the license.

Pls request a refund for any one of these payments.

Cng757 wrote on Apr 27^th, 2020 at 10:54pm:

Just saw it come through! Thank you very much!

Thank you for your patience!

For now all but a few transactions have been fixed, and download links sent via email.

If you have not received an email, pls use EDS to download the 767.

If you can't login to cs.com or can't find the 767 in your account, that means you are from that "a few transactions" list mentioned above. Please try again in an hour.

Perfect! Will do and thanks for your support. A beautiful bird in the sim - so happy to finally have a 767 at last!

Is it normal that I cant pay with PayPal and only payments via CC are available?

Yes, I'm hoping the Paypal option is added back soon.

Ponymetzger wrote on Apr 27^th, 2020 at 11:38pm:

Is it normal that I cant pay with PayPal

Of course not, we'll re-open PayPal option as soon as possible. 

Captain Sim wrote on Apr 28^th, 2020 at 12:00am:

Ponymetzger wrote on Apr 27th, 2020 at 11:38pm: Is it normal that I cant pay with PayPal Of course not, we'll re-open PayPal option as soon as possible.

Good to hear :D

Great ready to buy

JeffG

PayPal issue seems to be addressed. The PayPal option is back to normal.
If you still got no email with download links, pls use https://www.captainsim.org/forum/csf.pl?num=1541291158