Visit Captain Sim web site  
  Welcome, Guest. Please Login or Register

 

Page Index Toggle Pages: [1]  Send TopicPrint
 25 ACe not working (Read 4578 times)
crofty
Full Member
*
Offline



Posts: 5
Joined: Jun 10th, 2021
ACe not working
Jun 17th, 2021 at 3:45pm
Print Post  
the ace app that came with my 777 was not working and i found a topic the forum to download a new ace app an delete the old but now whenever i try to download or do anything with ace it just says "object reference not set to an instance of an object"  How do i fix that?
  
Back to top
 
IP Logged
 
Captain Sim
CS Team
*
Offline



Posts: 4245
Joined: Nov 7th, 2005
Re: ACe not working
Reply #1 - Jun 17th, 2021 at 5:20pm
Print Post  
https://www.captainsim.org/forum/csf.pl?num=1621772608

2. What topic you got the ACE from please?
  
Back to top
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #2 - Jun 18th, 2021 at 9:33am
Print Post  
I cant get the ace to run suddenly and it has been fine, now its saying it cannot find my MSFS2020 official folder?
  
Back to top
 
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #3 - Jun 18th, 2021 at 9:49am
Print Post  
So your 200 ace works, but the 300 doesnt, it says cannot find the official folder, but the 200 one does?
  
Back to top
 
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #4 - Jun 18th, 2021 at 9:50am
Print Post  
and no sorry, take that back too now, v1 of the 777-200 ace works, but after update it no longer finds my official folder neither!
  
Back to top
 
IP Logged
 
Captain Sim
CS Team
*
Offline



Posts: 4245
Joined: Nov 7th, 2005
Re: ACe not working
Reply #5 - Jun 18th, 2021 at 1:21pm
Print Post  
screenshots please
  
Back to top
IP Logged
 
crofty
Full Member
*
Offline



Posts: 5
Joined: Jun 10th, 2021
Re: ACe not working
Reply #6 - Jun 22nd, 2021 at 12:20am
Print Post  
i am unsure what topic i got the redownload for the ace 777 and i have been trying to find it and i am unable to.
  
Back to top
 
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #7 - Jun 22nd, 2021 at 1:27pm
Print Post  
  
Back to top
 
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #8 - Jun 22nd, 2021 at 1:28pm
Print Post  


when i select that same flashes up
  
Back to top
 
IP Logged
 
Captain Sim
CS Team
*
Offline



Posts: 4245
Joined: Nov 7th, 2005
Re: ACe not working
Reply #9 - Jun 22nd, 2021 at 1:32pm
Print Post  
Windowseat wrote on Jun 22nd, 2021 at 1:28pm:
when i select that same flashes up

What's your path to the official folder?
  
Back to top
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #10 - Jun 22nd, 2021 at 1:59pm
Print Post  
C:\Users\philm\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\Lo
calCache\Packages\Official\OneStore
  
Back to top
 
IP Logged
 
Captain Sim
CS Team
*
Offline



Posts: 4245
Joined: Nov 7th, 2005
Re: ACe not working
Reply #11 - Jun 22nd, 2021 at 2:02pm
Print Post  
Windowseat wrote on Jun 22nd, 2021 at 1:59pm:
C:\Users\philm\AppData\Local\Packages\Microsoft.FlightSimulator_
8wekyb3d8bbwe\Lo
calCache\Packages\Official\OneStore

What do you get when you try to select it manually?
  
Back to top
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #12 - Jun 22nd, 2021 at 2:03pm
Print Post  



And heres what happened after reinstalling back to v1 for the 200 after uninstalling, updated to 1.08 or whatever it is i now get the same issue, so why did it work for v1 but when updating after getting the -300 i get the same never before issue?
  
Back to top
 
IP Logged
 
Captain Sim
CS Team
*
Offline



Posts: 4245
Joined: Nov 7th, 2005
Re: ACe not working
Reply #13 - Jun 22nd, 2021 at 2:07pm
Print Post  
Windowseat wrote on Jun 22nd, 2021 at 2:03pm:
And heres what happened after reinstalling back to v1 for the 200 after uninstalling, updated to 1.08

Please reinstall the -200, then do NOT update it but try ACE.
  
Back to top
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #14 - Jun 22nd, 2021 at 2:26pm
Print Post  
Ive already done this, and ace works, then when i reinstall, i get the same error as said above where it no longer sees my official folder
  
Back to top
 
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #15 - Jun 22nd, 2021 at 2:26pm
Print Post  
then when i update*****
  
Back to top
 
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #16 - Jun 22nd, 2021 at 2:46pm
Print Post  
To make things clearer.

200 Fully installed and updated, works fine, ace works etc can update...

bought 300 version and installed,

opened ace on 300 version not working from first install.

opened 200 version not working either.

uninstalled 300

opened 200 version - still not working

uninstalled 200 version

reinstalled to v1

opened ace works

update 200 version to latest - broken ace doesnt work as per picture above

install 300 version alone as v1 - doesnt work as per picture above
  
Back to top
 
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #17 - Jun 23rd, 2021 at 1:08pm
Print Post  
any fix?
  
Back to top
 
IP Logged
 
Captain Sim
CS Team
*
Offline



Posts: 4245
Joined: Nov 7th, 2005
Re: ACe not working
Reply #18 - Jun 23rd, 2021 at 2:37pm
Print Post  
Windowseat wrote on Jun 23rd, 2021 at 1:08pm:
any fix?

Still waiting an answer on this question.
  
Back to top
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #19 - Jun 24th, 2021 at 12:16pm
Print Post  
Exactly the same, i saw the manual button and tried that way too, i reinstalled just the 200 earlier after uninstalling both.

200 ace works, but i dare not update as when i do that one also becomes unusable.

i also stand alone installed the 300, and straight away it doesnt work, its not like the 200 version ace which works til i update the aircraft.


Captain Sim wrote on Jun 22nd, 2021 at 2:02pm:
Windowseat wrote on Jun 22nd, 2021 at 1:59pm:
C:\Users\philm\AppData\Local\Packages\Microsoft.FlightSimulator_
8wekyb3d8bbwe\Lo
calCache\Packages\Official\OneStore

What do you get when you try to select it manually?

  
Back to top
 
IP Logged
 
Captain Sim
CS Team
*
Offline



Posts: 4245
Joined: Nov 7th, 2005
Re: ACe not working
Reply #20 - Jun 24th, 2021 at 1:20pm
Print Post  
Windowseat wrote on Jun 24th, 2021 at 12:16pm:
i saw the manual button and tried that way too,

Great.
The question is What do you get when you try to set the path manually?
Please make a video of how you trying to set the path manually.
  
Back to top
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #21 - Jun 24th, 2021 at 1:53pm
Print Post  
let me know how to make a video and i will do, i also just searched and deleted everything to do with captainsim including all addon liveries the lot, fully uninstalled, re downloaded from the website, entered my serial number again because it asked for it, opened up ace and same result not working, i then clicked manual selected the folder thats flashing red to what to select depending on what version and it just bounces back and flashes red again

Captain Sim wrote on Jun 24th, 2021 at 1:20pm:
Windowseat wrote on Jun 24th, 2021 at 12:16pm:
i saw the manual button and tried that way too,

Great.
The question is What do you get when you try to set the path manually?
Please make a video of how you trying to set the path manually.

  
Back to top
 
IP Logged
 
Captain Sim
CS Team
*
Offline



Posts: 4245
Joined: Nov 7th, 2005
Re: ACe not working
Reply #22 - Jun 24th, 2021 at 2:16pm
Print Post  
Windowseat wrote on Jun 24th, 2021 at 1:53pm:
let me know how to make a video and i will do

https://www.captainsim.org/forum/csf.pl?num=1621237231 #5

Do not forget to click SAVE after you set the paths.
  
Back to top
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #23 - Jun 24th, 2021 at 2:32pm
Print Post  
http://youtu.be/l2iMm-TBSj0?hd=1

Captain Sim wrote on Jun 24th, 2021 at 2:16pm:
Windowseat wrote on Jun 24th, 2021 at 1:53pm:
let me know how to make a video and i will do

https://www.captainsim.org/forum/csf.pl?num=1621237231 #5

Do not forget to click SAVE after you set the paths.

  
Back to top
 
IP Logged
 
EY
CS Team
*
Offline



Posts: 356
Location: Canada
Joined: Nov 9th, 2005
Gender: Male
Re: ACe not working
Reply #24 - Jun 24th, 2021 at 3:10pm
Print Post  
Do you have this file in your OneStore folder:
asobo-aircraft-b7478i\SimObjects\Airplanes\Asobo_B747_8i\sound\Asobo_B747_8i.PC.
PCK
  

Back to top
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #25 - Jun 24th, 2021 at 3:14pm
Print Post  
You have instantly solved the issue! i renamed the sound to sound1 due to using actual 777 sounds instead of 747 sounds from ftsim. so obviously your ace looks for this file as its a 747 issue not a 777 issue.

thanks for the help, i wish you guys would solely 777 this thing so it didnt rely on 747 garbage which is nothing like a 777 in real life.

EY wrote on Jun 24th, 2021 at 3:10pm:
Do you have this file in your OneStore folder:
asobo-aircraft-b7478i\SimObjects\Airplanes\Asobo_B747_8i\sound\Asobo_B747_8i.PC.
PCK

  
Back to top
 
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #26 - Jun 24th, 2021 at 3:18pm
Print Post  
my only other issue now is adding liveries...

when i select online option and choose one... i cannot click download? only save cancel, update or deactivate?

Windowseat wrote on Jun 24th, 2021 at 3:14pm:
You have instantly solved the issue! i renamed the sound to sound1 due to using actual 777 sounds instead of 747 sounds from ftsim. so obviously your ace looks for this file as its a 747 issue not a 777 issue.

thanks for the help, i wish you guys would solely 777 this thing so it didnt rely on 747 garbage which is nothing like a 777 in real life.

EY wrote on Jun 24th, 2021 at 3:10pm:
Do you have this file in your OneStore folder:
asobo-aircraft-b7478i\SimObjects\Airplanes\Asobo_B747_8i\sound\Asobo_B747_8i.PC.
PCK


  
Back to top
 
IP Logged
 
Captain Sim
CS Team
*
Offline



Posts: 4245
Joined: Nov 7th, 2005
Re: ACe not working
Reply #27 - Jun 24th, 2021 at 3:21pm
Print Post  
Windowseat wrote on Jun 24th, 2021 at 3:18pm:
when i select online option and choose one... i cannot click download? only save cancel, update or deactivate?

ACE 200 works with the -200 only.
ACE 300 works with the -300 only.
  
Back to top
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #28 - Jun 24th, 2021 at 3:25pm
Print Post  
  
Back to top
 
IP Logged
 
Windowseat
Full Member
*
Offline



Posts: 32
Joined: May 18th, 2021
Re: ACe not working
Reply #29 - Jun 24th, 2021 at 3:26pm
Print Post  
forget that post, you guys need to make it so if i open 300 ace it starts on the ge115b variation not the 90b. i see where i was going wrong now, but as a normal user if i open the 300 ace i expect to only be looking at 300 liveries, otherwise whats the point if people have both of two different ace files?
  
Back to top
 
IP Logged
 
Captain Sim
CS Team
*
Offline



Posts: 4245
Joined: Nov 7th, 2005
Re: ACe not working
Reply #30 - Jun 25th, 2021 at 2:08pm
Print Post  
Windowseat wrote on Jun 24th, 2021 at 3:26pm:
but as a normal user if i open the 300 ace i expect to only be looking at 300 liveries

Right. We'll fix that.
  
Back to top
IP Logged
 
bank777
Full Member
*
Offline



Posts: 12
Joined: Aug 21st, 2021
Re: ACe not working
Reply #31 - Aug 25th, 2021 at 2:59am
Print Post  
Ok I'm having the same issue with ACE not working for the 777-3, I've uninstalled 4 times and I made sure to deactivate my AV & WIN DEF but to no avail. Also my AV popped up when opening ACE see attached. I'm also getting the following message about the ace_777.exe  "This short cut refers to has been changed or moved so the short cut will no longer work properly" my path is the following:

C:\Users\bankh\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\Lo
calCache\Packages\Community

Please advise?
  

ACE_Issues.png ( 1147 KB | 40 Downloads )
ACE_Issues.png
Back to top
 
IP Logged
 
bank777
Full Member
*
Offline



Posts: 12
Joined: Aug 21st, 2021
Re: ACe not working
Reply #32 - Aug 25th, 2021 at 3:01am
Print Post  
Here is the issue I keep getting every time I try and open ACE 300?
  

ACE_Issue_2.jpg ( 690 KB | 39 Downloads )
ACE_Issue_2.jpg
Back to top
 
IP Logged
 
Markoz
CS Team
*
Offline



Posts: 12371
Location: Victoria, Australia
Joined: Apr 24th, 2009
Gender: Male
Re: ACe not working
Reply #33 - Aug 25th, 2021 at 3:09am
Print Post  
bank777 wrote on Aug 25th, 2021 at 3:01am:
Here is the issue I keep getting every time I try and open ACE 300?

It looks like your AV has deleted the file. Check in your AV's virus chest/vault, restore the file, then add the file to the AV's exclusion list so it doesn't happen again.
  

Mark Fletcher



PC: i7 10700K @3.8/5.1GHz | 64GB DDR4 3200 | 12GB RTX 4070 Super | 32" LCD Monitor | 1TB SSD & 2x2TB SSD | Win 11 Pro - FSX/FSX-SE/P3D3/P3D4/P3D5/P3D6/MSFS2020
15.6" Gaming Laptop: i7 7700HQ | 32GB DDR4 | 6GB GTX 1060 | 256GB SSD & 1TB HDD | Win 10 Pro 64bit - FSX-SE/P3D4
Back to top
 
IP Logged
 
christian
Full Member
*
Offline



Posts: 21
Joined: May 29th, 2021
Re: ACe not working
Reply #34 - Aug 26th, 2021 at 5:15pm
Print Post  
good afternoon, that's what I said these days in another topic here on the forum, so you're probably using some MOD/ADDON on your own 777CS or on ASOBO's 747, check this if you've made any changes to the asobo's 747's probably going to the problem on the 777CS, review what I said above, the 777cs uses the 747 base systems to work
  
Back to top
 
IP Logged
 
Page Index Toggle Pages: [1] 
Send TopicPrint
 
  « Board Index ‹ Board  ^Top