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Purchase assistance (Read 1640 times)

Keirtt Ex Member	Purchase assistance Apr 27^th, 2020 at 9:21pm	Print Post
	Evening, I attempted to purchase the 767 II through the website since the beta has been released. This is the first product I've purchased through Captain Sim. Was totally unaware and missed the entire, "Comcast is blacklisted" stuff. Anyways, I purchased it using that email address by mistake. I have paypal confirmation and have submitted a ticket but clearly I realize now that your website says I wont get support either with that email address. When I try to login to my profile with my order number it says it's invalid. When I try to look up my order number it says no valid order number. It's on my bank account and you guys have my money.... so what's up?


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Keirtt Ex Member	Re: Purchase assistance Reply #1 - Apr 27^th, 2020 at 9:34pm	Print Post
	Just sent a support email using my gmail account. I guess that'll work?


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Markoz CS Team Offline Posts: 12373 Location: Victoria, Australia Joined: Apr 24^th, 2009 Gender:	Re: Purchase assistance Reply #2 - Apr 27^th, 2020 at 9:35pm	Print Post
	You probably need to request a refund on it, then buy it using another email address I guess.

	Mark Fletcher PC: i7 10700K @3.8/5.1GHz \| 64GB DDR4 3200 \| 12GB RTX 4070 Super \| 32" LCD Monitor \| 1TB SSD & 2x2TB SSD \| Win 11 Pro - FSX/FSX-SE/P3D3/P3D4/P3D5/P3D6/MSFS2020 15.6" Gaming Laptop: i7 7700HQ \| 32GB DDR4 \| 6GB GTX 1060 \| 256GB SSD & 1TB HDD \| Win 10 Pro 64bit - FSX-SE/P3D4
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Keirtt Ex Member	Re: Purchase assistance Reply #3 - Apr 27^th, 2020 at 9:35pm	Print Post
	Request a refund by disputing it through PayPal? Is that the official response?


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Markoz CS Team Offline Posts: 12373 Location: Victoria, Australia Joined: Apr 24^th, 2009 Gender:	Re: Purchase assistance Reply #4 - Apr 27^th, 2020 at 9:43pm	Print Post
	I actually meant requesting a refund from Captain Sim. And no, it's not an official response.

	Mark Fletcher PC: i7 10700K @3.8/5.1GHz \| 64GB DDR4 3200 \| 12GB RTX 4070 Super \| 32" LCD Monitor \| 1TB SSD & 2x2TB SSD \| Win 11 Pro - FSX/FSX-SE/P3D3/P3D4/P3D5/P3D6/MSFS2020 15.6" Gaming Laptop: i7 7700HQ \| 32GB DDR4 \| 6GB GTX 1060 \| 256GB SSD & 1TB HDD \| Win 10 Pro 64bit - FSX-SE/P3D4
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Keirtt Ex Member	Re: Purchase assistance Reply #5 - Apr 27^th, 2020 at 9:48pm	Print Post
	Markoz wrote on Apr 27^th, 2020 at 9:43pm: I actually meant requesting a refund from Captain Sim. And no, it's not an official response. Are you an employee of CS that can help with making this happen?


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Markoz CS Team Offline Posts: 12373 Location: Victoria, Australia Joined: Apr 24^th, 2009 Gender:	Re: Purchase assistance Reply #6 - Apr 27^th, 2020 at 9:51pm	Print Post
	I help as best as I can, but I'm not an employee of Captain Sim. EDIT. Here is the link to request a refund: https://www.captainsim.com/support/refund.html

	Mark Fletcher PC: i7 10700K @3.8/5.1GHz \| 64GB DDR4 3200 \| 12GB RTX 4070 Super \| 32" LCD Monitor \| 1TB SSD & 2x2TB SSD \| Win 11 Pro - FSX/FSX-SE/P3D3/P3D4/P3D5/P3D6/MSFS2020 15.6" Gaming Laptop: i7 7700HQ \| 32GB DDR4 \| 6GB GTX 1060 \| 256GB SSD & 1TB HDD \| Win 10 Pro 64bit - FSX-SE/P3D4
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Captain Sim CS Team Offline Posts: 4245 Joined: Nov 7^th, 2005	Re: Purchase assistance Reply #7 - Apr 27^th, 2020 at 10:08pm	Print Post
	Quote: Request a refund by disputing it through PayPal? Comcast is not an issue here as it has workarounds: https://www.captainsim.org/forum/csf.pl?num=1541291158 So you could get the product via EDS as soon as we fix the PayPal glitch. Refund-repurchase won't make it any faster.

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Cng757 Full Member Offline Posts: 71 Location: KPAE Joined: Mar 26^th, 2014	Re: Purchase assistance Reply #8 - Apr 27^th, 2020 at 10:24pm	Print Post
	I just made my purchase, no DL link nor order number recognized. I think we pulled the trigger too soon


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Captain Sim CS Team Offline Posts: 4245 Joined: Nov 7^th, 2005	Re: Purchase assistance Reply #9 - Apr 28^th, 2020 at 2:18pm	Print Post
	https://www.captainsim.org/forum/csf.pl?num=1588021299/19#19

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