Hello Brian,

I am not an expert from Captain Sim but maybe I might be able to help you out.

Lets start by checking the ACE ( Aircraft Configuration Editor )

C:\Program Files\Microsoft Games\Flight Simulator 9\Captain_Sim\757\ace

Once you have opened ACE check that is not on DEMO MODE. If the ACE says DEMO MODE uninstall the plane and reinstall it make sure your typing the Order # correctly when it asks you for it on the installation. The Order # was provided to you on an email when you bought the product.

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If this is not your problem I would ask you to please provide a screenshot of your VC ( Virtual Cockpit ) in order for me to see what the problem is more detailed. Also provide the your computer specs.

For info of how to take an screenshot on windows 7 visit this site:
http://www.w7forums.com/take-screenshot-t4830.html

this process is the same for any windows or if you have FRAPS which is use for screen capture on any game you can use the option of screenshots.

Thanks for your cooperation,
Eduardo F.