Still crashing when programming the PD. Also the spool up sound is still evident.

RDonnelly wrote on Mar 31^st, 2015 at 1:33am:

Mine has not crashed at all when programming the PDCS (in FSX, FSX-SE and P3Dv2), and I do not get the spooling up sound in FSX either. I do get a sound in the 737 in both FSX-SE and P3Dv2, but not all the time. It doesn't sound like the engines or the APU spooling up.

Well, thank you CS. Quite a contrast to the customer support of old- reaching out personally to a concern with a potential solution, rather than referring customers to an irrelevant knowledge base item and leaving it at that. Is there someone new within the organization who may have re-thought your customer service approach? Not my imagination- this would have never happened a couple years ago. This is the kind of support I get from just about every other developer I do business with. Better late than never as they say. Keep up with this type of approach. Although it's a little more tedious, and you have to keep answering the same questions over and over again until it drives you nuts, it's all part of the job. Although customer problems are redundant to you, they're not to the person who is experiencing the issue. No matter how many times a question has been answered, I always receive a personal note from the develop for a solution, not just a canned response.  Reaching out to your customers in this manner will pay dividends very soon.  You guys have some catching up to do to in putting out fires and gaining a positive public perception. This is a great start and good to see.
Yes, I'll give your solution a try.

Best,
Brian