Usually loading a default aircraft like the C 172 before will allow the CS products to start up properly. Try doing that then loading the 767.

Reinstall the CS 767 if that doesn't work. 

I have just uninstalled this AC and reinstalled it and I am still having the same issue!

There has to be a simple solution to this. It is a direct installation from CS site! 

Greg

Wow Mark - That was a mouthful for a "Not so savvy" PC operator!!

I will try your suggestions - Hope I get it right! 

Thanks! I will try it later today and report back!

Greg

Mark, a layman's instructions would be nice - Thanks for your time!

Greg

GregM wrote on May 22^nd, 2012 at 10:00pm:
Did this include the complete uninstall of the 767-300 Base Pack? If not. here is how:

1) Uninstall the Captain Sim 767 (Start > Control Panel > Programs and Features (Add/Remove Programs for WinXP) > click on 767 Captain (767-300 Base Pack) to uninstall.
2) Go to [FSX]\Captain_Sim and make sure that the 767 folder is not there (delete it if it is).
3) Go to [FSX]\SimObjects\Airplanes and make sure that the CS_B767-300 folder is not there (it will still be there if you added any Variants), I recommend that you delete the CS_B767-300 folder if it is there.
4a) Vista/Win7 - Start > type regedit in the search field > Right click on regedit and select "run as administrator"
4b) WinXP Open the run command (*Windows Key+R) > type regedit and then click OK
5) Once Windows registry is running, in the left pane, select HKey Local Machine > Software > Wow6432Node (for 64bit OS otherwise skip this one) > Captain Sim find the 767Captain (folder) entry (see image below), select it then delete it (click on yes when asked if you are sure you want to delete it).

You have completed the full uninstall of the 767-300 Base Pack. If using Vista/Win7, right click on the installer csx767_1500.exe and select "run as administrator" (for WinXP just double click on the installer). You will need to activate the 767 Captain again because you deleted the registry entry, so do that. Once the installation is completed, start FSX and see if the 767 is working correctly.

*Windows Key. This is the key between the ALT and CTRL keys (bottom left side of the keyboard) with the Flying Windows logo on it.

Here is an image of what you will see in the Windows registry:

This image shows the Captain Sim entries in Windows Registry - notice that the 767 Captain (and 757 Captain) is highlighted.

Hope this gets you through the complete uninstall process so that the 767 will (hopefully) work correctly after reinstalling and reactivating it.

Mark

Start > Enter %APPDATA%\Microsoft\FSX\DLL.XML in the search field > click on the resulting file to open it.

See if the following entries are in there:

   <Launch.Addon>
       <Name>Captain Sim 767 Menu</Name>
       <Disabled>False</Disabled>
       <Path>Captain_Sim\Captain_Sim.b767.menu.dll</Path>
   </Launch.Addon>
   <Launch.Addon>
       <Name>Captain Sim 767 Sound</Name>
       <Disabled>False</Disabled>
       <Path>Captain_Sim\767\cs.sound.dll</Path>
   </Launch.Addon>

---

If they are not listed, add them manually. Copy the lines above. Scroll to the bottom of the DLL.xml file. Paste them directly above the line reads: </SimBase.Document>. The bottom of the DLL.xml file should then look like this:

   <Launch.Addon>
       <Name>Captain Sim 767 Menu</Name>
       <Disabled>False</Disabled>
       <Path>Captain_Sim\Captain_Sim.b767.menu.dll</Path>
   </Launch.Addon>
   <Launch.Addon>
       <Name>Captain Sim 767 Sound</Name>
       <Disabled>False</Disabled>
       <Path>Captain_Sim\767\cs.sound.dll</Path>
   </Launch.Addon>
</SimBase.Document>

save it.

Mark

This is what comes up in Internet Explorer, but I am not able to modify anything! ---- But from what I can see at the bottom, the info you wanted me to see if it was there, is there!

Greg

 <?xml version="1.0" encoding="Windows-1252" ?>
- <SimBase.Document Type="Launch" version="1,0">
 <Descr>Launch</Descr>
 <Filename>dll.xml</Filename>
 <Disabled>False</Disabled>
 <Launch.ManualLoad>False</Launch.ManualLoad>
- <Launch.Addon>
 <Name>Addon Manager</Name>
 <Disabled>False</Disabled>
 <ManualLoad>False</ManualLoad>
 <Path>bglmanx.dll</Path>
 </Launch.Addon>
- <Launch.Addon>
 <Name>FsPassengersX</Name>
 <Disabled>False</Disabled>
 <Path>FsPassengers\bin\fspassengersx.dll</Path>
 </Launch.Addon>
- <Launch.Addon>
 <Name>Object Placement Tool</Name>
 <Disabled>True</Disabled>
 <ManualLoad>False</ManualLoad>
 <Path>..\Microsoft Flight Simulator X SDK\SDK\Mission Creation Kit\object_placement.dll</Path>
 </Launch.Addon>
- <Launch.Addon>
 <Name>Traffic Toolbox</Name>
 <Disabled>True</Disabled>
 <ManualLoad>False</ManualLoad>
 <Path>..\Microsoft Flight Simulator X SDK\SDK\Environment Kit\Traffic Toolbox SDK\traffictoolbox.dll</Path>
 </Launch.Addon>
- <Launch.Addon>
 <Name>Visual Effects Tool</Name>
 <Disabled>True</Disabled>
 <ManualLoad>False</ManualLoad>
 <Path>..\Microsoft Flight Simulator X SDK\SDK\Environment Kit\Special Effects SDK\visualfxtool.dll</Path>
 </Launch.Addon>
- <Launch.Addon>
 <Name>another company HUD interface</Name>
 <Disabled>False</Disabled>
 <Path>another company\DLLs\another company_HUD_interface.dll</Path>
 <DllStartName>module_init</DllStartName>
 <DllStopName>module_deinit</DllStopName>
 </Launch.Addon>
- <Launch.Addon>
 <Name>FSUIPC 4</Name>
 <Disabled>False</Disabled>
 <Path>Modules\FSUIPC4.dll</Path>
 </Launch.Addon>
- <Launch.Addon>
 <Name>FSCopilot</Name>
 <Disabled>False</Disabled>
 <Path>Modules\FSCopilot.dll</Path>
 </Launch.Addon>
- <Launch.Addon>
 <Name>another company Options</Name>
 <Disabled>False</Disabled>
 <Path>another company\DLLs\PMDGOptions.dll</Path>
 </Launch.Addon>
- <Launch.Addon>
 <Name>another company Events</Name>
 <Disabled>False</Disabled>
 <Path>another company\DLLs\PMDGEvents.dll</Path>
 </Launch.Addon>
- <Launch.Addon>
 <Name>another company Sounds</Name>
 <Disabled>False</Disabled>
 <Path>another company\DLLs\PMDGSounds.dll</Path>
 </Launch.Addon>
- <Launch.Addon>
 <Name>GPS Module</Name>
 <Disabled>False</Disabled>
 <ManualLoad>False</ManualLoad>
 <Path>Modules\GPSModule.dll</Path>
 <DllStartName>module_init</DllStartName>
 <DllStopName>module_deinit</DllStopName>
 </Launch.Addon>
+ <Launch.Addon>
 <Name>Captain Sim 767 Menu</Name>
 <Disabled>False</Disabled>
 <Path>Captain_Sim\Captain_Sim.b767.menu.dll</Path>
 </Launch.Addon>
- <Launch.Addon>
 <Name>Captain Sim 767 Sound</Name>
 <Disabled>False</Disabled>
 <Path>Captain_Sim\767\cs.sound.dll</Path>
 </Launch.Addon>
 </SimBase.Document>

So basically it is down to a guessing game?  

Why do CS make products that become so difficult to use!

Surely a CS product has been tested before released!

Can't understand it.

I guess I am screwed with CS767 and just put it down as a lost cause and a waste of money!

Thanks for your attempted help! -- Much appreciated!

Greg

Mine is just installed in C:\FSX

Greg

Now I am speaking about not much I know here 

But sometimes in the past when I used to install a "freeware" aircraft I was told to sometimes move "panel" and "effect" or was it "texture" files from one location to another and then I would see them.

Could this not be the case here? That the "Panel" and other folders are not where they are meant to be?

Greg

hi,
I also had the same problem, but I got it solved.
do but step by step. this way solves your problem.

1. go to your cpmputer and uninstall the complete game in your computer.
2. go to websit of capitansim and login.
3. go to your profile and to the products that you purchased.
4. klick on 767 Captain (767-300 Base Pack).
5. in the down left klick on the Extended Download Service.
6.Click this button if you wish to receive new download links:
Extended Download Service (EDS) and press get new links.

download it and install the game again.
this way definitely fix your problem.

to let us know if you succeeded.

thank you
Reza

I think that reza is right in saying you should download the 767 installer again. I thought I had already suggested it, but I obviously haven't. My bad.

So if that works, reza gets the pat on the back!

Mark

you must go to the  Extended Download Service.

this is different than normal link.


!!!!!!!!!!!!!!!!!!!!!!!! important  !!!!!!!!!!!!!!!!!!!!!!!!!!


!!!!!!!!!!!! Extended Download Service.!!!!!!!!!!!
   

and klick on ((((( get new links))))))

and install de game

let us know plz

I did everything you suggested step by step ------ BUT... still have the same problems as before.. 

So I am really stumped!
Greg

reza wrote on May 31^st, 2012 at 11:23pm:

Ok... I was chatting with one of the guys on the VA I belong to (United) and he basically went through all that you said when uninstalling the CS767 and then reinstalling! We deleted all files belonging to CS767 (as it is the only CS product I own).

Anyway, I was then looking at the program ACE which has tabs on the top Fleet - Preflight and Tools.

I then noticed to the left it says in red "DEMO MODE" Activate Product.

So, after speaking to one of the pilots that does own this aircraft, he said that when he tried the aircraft before buying it (demo) it also had a blank panel and open windows.
So just logic tells me I am installing a DEMO version of the aircraft.

My question is firstly WHY do I have a DEMO version when I bought the aircraft?

Thanks in advance and hopefully this sheds some light on the problem!

Greg

I have downloaded the aircraft as in "Step 5" three times now 

The demo mode in ACE can be fixed by downloading a new ACE_767.exe. To get it, check-in to Your Profile > Product > Customer Support > Search KB or Submit New Ticket and search for KB #4662. There is a link to the updated ACE_767.exe.

GregM wrote on Jun 4^th, 2012 at 5:07pm:

I doubt it. They are probably too different issues. What version are you using? As far as I can remember, the ACE displaying that people were in  "DEMO mode", was a problem with v1.4 and not with version 1.5. Did you ever try the 767 demo?

After installing the ACE_767 file it still shows up as DEMO!  

I am really getting totally confused and may I add a tad frustrated. Not with you Mark as you have really tried your best to help! -- It just annoys me that a simple aircraft BOUGHT should cause all these problems. If this continues to happen I will never touch a CS product again and still with my trusty P*M*D*G* products as they NEVER give me problems. simply download, install and fly!

This really is getting out of hand!

Sorry if I sound mad, I am but just more frustrated!!!

Greg

GregM wrote on Jun 4^th, 2012 at 12:09am:


Please check-in to Your Profile and use Customer Support > giving all details of the problem

Captain Sim 2 wrote on Jun 4^th, 2012 at 9:50pm:


I have tried that but don't get any satisfactory results for the problems I am having!

The file you need to be using to install the 767-300 Base Pack is named csx767_1500.exe!
If you bought the Boxed version from Aeosoft, or a download version from one of the other online stores, you are able to check in to your profile an download the latest version. I would have thought that they all would already be up to date, except for AS and their boxed product (old stock). So please make sure that is the one you are tying to install version 1.5 (csx767_1500.exe).

I haven't heard of anyone having the demo mode problem with the 767-300 Base Pack v1.5.

Mark

Quote:

A simple question. Have you installed SP2 for FSX, or Acceleration (with SP2)? If not, install whichever one of those you have.

Two things that are worth trying:

1) Reinstall SP1 and SP2 (or Acceleration) for FSX.
See if the 767 is working after you have done that. If it isn't...

2) Repair FSX by putting the DVD in the drive and let it continue as if you were going to install FSX. When given the option to Repair or Remove FSX, select Repair. After you have done repaired FSX, reinstall SP1 and SP2 (or Acceleration).
Again, see if the 767 is working after you have done that.

Mark

Hi I am new to CS products and bought both the 777 (V0.5) and the 767 (this cost me about $100) and both of these products dont work I have the same problem with blank panels and open windows, also the ASE comes up with Demo mode please activate. With the 777 there is no landing gear and the controls are locked which I understand to be a measure to prevent illegal download. I am really pretty angry because these AC are no use to me and cannot get a refund because I activated them. Can anyone help??

Will

Quote:



i think he means ACE not ASE

It's the Demo ACE that causes this problem.

I've had it several times after re-installations. It always manifests itself this way, sometimes only certain gauges are blacked out.

The way to fix it is completely uninstall the 767 and ACE including cleaning the registry (manually) then installing the new 767 and ACE as admin

It is very frustrating when it happens. CS need to wipe that faulty ACE from their servers, it still gets downloaded from time to time for some reason.
Otherwise it's pirates trying to get a freebie.

I would also suggest the latest video drivers when graphics problems appear.

It's me again 

I wanted to try and reinstall the CS767 -- Firstly I forgot my "Order Number" and since I purchased this product I have changed email servers and so my email address has changed. How do I go about changing my email so I can have my Order Number changed?

Thanks in advance,
GregM

Good news Greg !

After all you've been through...

Have fun with it.

PS. The first thing I did after I installed the 767 was to get the TSS 767 (GE) soundset.
It changes the bird dramatically and all for the better.