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767 issues! (Read 46586 times)

Markoz CS Team Offline Posts: 12373 Location: Victoria, Australia Joined: Apr 24^th, 2009 Gender:	Re: 767 issues! Reply #45 - Jun 5^th, 2012 at 7:40pm	Print Post
	Quote: MINIMUM SYSTEM REQUIREMENTS: � �- PC with 1.5 GHz equivalent or higher processor � �- 256 MB of system RAM � �- 64 MB DirectX 9 compatible video card � �- 500 Mb of free space on the MS FS hard drive � �- Microsoft� Windows� XP SP2 or Vista � �- Microsoft� Flight Simulator X SP2 or Flight Simulator X Acceleration. � �- Internet access (for installation/ re-installation) Please note, we are unable to support technical issues appeared on systems that do not conform to the minimum system requirements. A simple question. Have you installed SP2 for FSX, or Acceleration (with SP2)? If not, install whichever one of those you have. Two things that are worth trying: 1) Reinstall SP1 and SP2 (or Acceleration) for FSX. See if the 767 is working after you have done that. If it isn't... 2) Repair FSX by putting the DVD in the drive and let it continue as if you were going to install FSX. When given the option to Repair or Remove FSX, select Repair. After you have done repaired FSX, reinstall SP1 and SP2 (or Acceleration). Again, see if the 767 is working after you have done that. Mark

	Mark Fletcher PC: i7 10700K @3.8/5.1GHz \| 64GB DDR4 3200 \| 12GB RTX 4070 Super \| 32" LCD Monitor \| 1TB SSD & 2x2TB SSD \| Win 11 Pro - FSX/FSX-SE/P3D3/P3D4/P3D5/P3D6/MSFS2020 15.6" Gaming Laptop: i7 7700HQ \| 32GB DDR4 \| 6GB GTX 1060 \| 256GB SSD & 1TB HDD \| Win 10 Pro 64bit - FSX-SE/P3D4
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Markoz CS Team Offline Posts: 12373 Location: Victoria, Australia Joined: Apr 24^th, 2009 Gender:	Re: 767 issues! Reply #46 - Jun 6^th, 2012 at 2:58am	Print Post
	Hi Greg. A final attempt if you are willing to try it (though I understand if you don't). Open the DLL.xml file and delete the 767 entries. These ones: <Launch.Addon> <Name>Captain Sim 767 Menu</Name> <Disabled>False</Disabled> <Path>Captain_Sim\Captain_Sim.b767.menu.dll</Path> </Launch.Addon> <Launch.Addon> <Name>Captain Sim 767 Sound</Name> <Disabled>False</Disabled> <Path>Captain_Sim\767\cs.sound.dll</Path> </Launch.Addon> Start FSX, say yes to trust them. Try the 767 and if it is working or not. If not, then I guess it is just not going to work on you system, no matter what we try to do. At least you can say you tried very hard to get it working. So after all that we have tried, I understand how you feel. I am at a loss as to why it refuses to work for you. I have seen these kinds of issues in all the other 3rd party addon forums that I am a member of, yours just happens to be with the Captain Sim 767. I'm sure it's a conflict between the CS767 and some other addon, but we can't seem pin it down to which one. My advice is to follow the last part of KB #685 and request a refund. I'm sure you will get one seeing as the 767 has never worked for you. Quote: If you stil have issues and the above does not help we must admit your system configuration is a rare exception. You can try to install the product on another system or request a refund. Sorry that it turned out this way for you. Mark

	Mark Fletcher PC: i7 10700K @3.8/5.1GHz \| 64GB DDR4 3200 \| 12GB RTX 4070 Super \| 32" LCD Monitor \| 1TB SSD & 2x2TB SSD \| Win 11 Pro - FSX/FSX-SE/P3D3/P3D4/P3D5/P3D6/MSFS2020 15.6" Gaming Laptop: i7 7700HQ \| 32GB DDR4 \| 6GB GTX 1060 \| 256GB SSD & 1TB HDD \| Win 10 Pro 64bit - FSX-SE/P3D4
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Willz New Member Offline Posts: 1 Joined: Jul 13^th, 2012	Re: 767 issues! Reply #47 - Jul 13^th, 2012 at 7:24am	Print Post
	Hi I am new to CS products and bought both the 777 (V0.5) and the 767 (this cost me about $100) and both of these products dont work I have the same problem with blank panels and open windows, also the ASE comes up with Demo mode please activate. With the 777 there is no landing gear and the controls are locked which I understand to be a measure to prevent illegal download. I am really pretty angry because these AC are no use to me and cannot get a refund because I activated them. Can anyone help?? Will


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Markoz CS Team Offline Posts: 12373 Location: Victoria, Australia Joined: Apr 24^th, 2009 Gender:	Re: 767 issues! Reply #48 - Jul 14^th, 2012 at 3:44am	Print Post
	Willz wrote on Jul 13^th, 2012 at 7:24am: Hi I am new to CS products and bought both the 777 (V0.5) and the 767 (this cost me about $100) and both of these products dont work I have the same problem with blank panels and open windows, also the ASE comes up with Demo mode please activate. With the 777 there is no landing gear and the controls are locked which I understand to be a measure to prevent illegal download. I am really pretty angry because these AC are no use to me and cannot get a refund because I activated them. Can anyone help?? Will Sounds like the activation failed. Do as instructed in KB #685 should fix these. Along with following KB #685, I recommend you re-download both installers (in case they are corrupt) and possibly do an Offline Activation (just follow the instruction when selecting it). That should get them working. My ASE was never affected by the CS767. I am now using AS2012 (which I got before the release of the CS777-200 v0.2) so I can't say if the 777 has an effect on ASE.

	Mark Fletcher PC: i7 10700K @3.8/5.1GHz \| 64GB DDR4 3200 \| 12GB RTX 4070 Super \| 32" LCD Monitor \| 1TB SSD & 2x2TB SSD \| Win 11 Pro - FSX/FSX-SE/P3D3/P3D4/P3D5/P3D6/MSFS2020 15.6" Gaming Laptop: i7 7700HQ \| 32GB DDR4 \| 6GB GTX 1060 \| 256GB SSD & 1TB HDD \| Win 10 Pro 64bit - FSX-SE/P3D4
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Eric.M Full Member Offline Posts: 219 Location: Spokane,Washington Joined: Oct 22^nd, 2010 Gender:	Re: 767 issues! Reply #49 - Jul 14^th, 2012 at 9:56am	Print Post
	Quote: My ASE was never affected by the CS767. I am now using AS2012 (which I got before the release of the CS777-200 v0.2) so I can't say if the 777 has an effect on ASE. i think he means ACE not ASE


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Markoz CS Team Offline Posts: 12373 Location: Victoria, Australia Joined: Apr 24^th, 2009 Gender:	Re: 767 issues! Reply #50 - Jul 14^th, 2012 at 4:57pm	Print Post
	Eric.M wrote on Jul 14^th, 2012 at 9:56am: Quote: My ASE was never affected by the CS767. I am now using AS2012 (which I got before the release of the CS777-200 v0.2) so I can't say if the 777 has an effect on ASE. i think he means ACE not ASE God call Eric!! After re-reading his post I'm sure you are right. Quote: also the ASE comes up with Demo mode please activate Check-in to Your Profile > Product > Customer Support > Search KB or Submit New Ticket. Search for KB #4662 (without the #) and get a new ACE_767.exe from the link in the KB.

	Mark Fletcher PC: i7 10700K @3.8/5.1GHz \| 64GB DDR4 3200 \| 12GB RTX 4070 Super \| 32" LCD Monitor \| 1TB SSD & 2x2TB SSD \| Win 11 Pro - FSX/FSX-SE/P3D3/P3D4/P3D5/P3D6/MSFS2020 15.6" Gaming Laptop: i7 7700HQ \| 32GB DDR4 \| 6GB GTX 1060 \| 256GB SSD & 1TB HDD \| Win 10 Pro 64bit - FSX-SE/P3D4
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Cappy Senior Member Offline Moar fuel please Posts: 375 Location: United States of Australia Joined: Apr 17^th, 2010	Re: 767 issues! Reply #51 - Jul 21^st, 2012 at 7:04am	Print Post
	It's the Demo ACE that causes this problem. I've had it several times after re-installations. It always manifests itself this way, sometimes only certain gauges are blacked out. The way to fix it is completely uninstall the 767 and ACE including cleaning the registry (manually) then installing the new 767 and ACE as admin It is very frustrating when it happens. CS need to wipe that faulty ACE from their servers, it still gets downloaded from time to time for some reason. Otherwise it's pirates trying to get a freebie. I would also suggest the latest video drivers when graphics problems appear.

	Sent from my old flip phone thingy using Tapatalk HD_2016
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CoolP Senior Member Offline Posts: 2568 Joined: Jan 17^th, 2010 Gender:	Re: 767 issues! Reply #52 - Jul 21^st, 2012 at 8:04pm	Print Post
	I think that ACE bug with the persistent demo mode was fixed as the 767 1.5 came out. Not? I only saw it once with 1.4.


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GregM Full Member Offline Posts: 27 Joined: May 18^th, 2012	Re: 767 issues! Reply #53 - Mar 12^th, 2013 at 11:52pm	Print Post
	It's me again I wanted to try and reinstall the CS767 -- Firstly I forgot my "Order Number" and since I purchased this product I have changed email servers and so my email address has changed. How do I go about changing my email so I can have my Order Number changed? Thanks in advance, GregM


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GregM Full Member Offline Posts: 27 Joined: May 18^th, 2012	Re: 767 issues! Reply #54 - Mar 13^th, 2013 at 7:09pm	Print Post
	I am extremely happy to announce that I have eventually got the CS767 to install correctly on my system. Don't ask me how as I installed it exactly the same as I tried on previous attempts. The Panel is now alive and the windows open and close perfectly! Thanks all for patience, GregM


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Cappy Senior Member Offline Moar fuel please Posts: 375 Location: United States of Australia Joined: Apr 17^th, 2010	Re: 767 issues! Reply #55 - Mar 27^th, 2013 at 6:29am	Print Post
	Good news Greg ! After all you've been through... Have fun with it. PS. The first thing I did after I installed the 767 was to get the TSS 767 (GE) soundset. It changes the bird dramatically and all for the better.

	Sent from my old flip phone thingy using Tapatalk HD_2016
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