Are you a W7 user? If so, did you install csp131_1300.exe "as administrator", using the mouse's right button to open it?

Did you check if the paths, both to FSX as to your FSX flight files (*.FLT) at ACE TOOL's tab are correct?

Check-in to Your Profile > Select product > Customer Support > Search KB or Submit New Ticket and enter 700 in option C.
You will get the following KB Faq and click on the link to the FSX/FS9 Registry Repair Tool. I did not provide the link in my reply.

Q: How to fix your flight simulators registry path in FSX/FS9 (avoid "Your Path for Flight Simulator Files is Not Correct" message in TCE/ACE) (by JB)

A: Use this free FSX/FS9 Registry Repair Tool (36KB)

From: General / Tips and Tricks (QID 700)

See if that helps.

Mark

A really strange issue.

1) I suggest you to uninstall the add-on and clean all register data:

Uninstall > Delete all CS C-130's register data [start > regedit.exe (as administrator) > Captain Sim > C130XPRO > delete all files (Standard/FLT/RegCode/RegName/support/tpl/version)] > Restart PC > Reinstall.

2) Or maybe your installer is corrupt. Download it again and try installing from the new installer:

Check-in to Your Profile > Select product > Extended Download Service > Get New Links.

Hope this help,

Pinatubo.

I'm glad the second way worked.

CS C-130 is a wonderful plane. I hope you have nice flights with her.

Greetings.

Pinatubo.

Your ticket was processed with answers at KB which will help to resolve your problem. Please read those KB entries.

Try doing this:

Q: How to reinstall a product?

A: Quite a number of "issues" are caused by using of outdated version of a product. Prior to submitting a support request please make sure you have current version of a product.

To reinstall a product please perform the following steps in exact order:
Uninstall the product:
1. Go to Start> Programs> Captain Sim.
2. Select the product you wish to uninstall.
3. Click uninstall icon.

Install the product:
4. Make sure you have the latest version of the product
5. Run the product installer (the .exe file) and follow the prompts.
Please note: valid Order Number and Internet connection are required for installation/activation.

Please make sure you run the installation file as Administrator and that "User Account Control" is disabled (for Vista and Windows7), it limits admins ability to install programs.

If regular reinstall did not fix your problem you can try to clean registry.
Please be careful and do it on your own risk!

How to clean Registry:
1. Uninstall the product
2. Go to Start> Run. Type: regedit, click OK.
3. Find the product entry in HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\ (please note, for Windows 64bit versions it is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CaptainSim\)
For example: HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\C130XPRO
Make sure you are going to delete correct folder!
4. Delete the product entry folder.
5. Restart your computer.
6. Install the product.

If you stil have issues and the above does not help we must admit your system configuration is a rare exception. You can try to install the product on another system or request a refund.

From: General / Download/Installation (QID 685)

Look at the following image so you can see what you need to delete from the windows registry.




I use Windows 7 64bit, so mine is stored in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CaptainSim\. If you are using a 32bit version of Windows, then yours will be in HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\.

Mark

i gave it a try, but ziltch.......path is not correct....just to be clear....went to fsx- capt.sim-130 folder-ace folder-click on ace cofg---path is not correct....clicked browe....c-drive-user-vic- documents-flight simulator x files...press open, and there are the granbyset1 folders....then ...nothing.....i'm really sorry to be a pain in the butt and really appreciate your efforts to help.........

thanks again for your patience....ace config.....troubleshooting display has two entries one...set correct path to fsx, and there i placed D:\fsx
the second says....set correct path to your FSX flight files (*.FLT)....now where are these files located??

well that's exactly what i've been saying....i press browse...user....me....dosuments....and flight simulator x ....and if i press open again i find the three granby files....so what do i do next?...if i press save on ace cfg, nothing happens.....

yep my right middle finger has callouses from clicking as administrator
granby files are textures for the c-130..i deleted them cause they're useless unless i get ace working....am i doomed?

ok...maybe we're getting warm.....have no flt files there at all...just default.....support....and....www
c'est tout.....hope?.....

just did that....but i'll try again......

this time capt sim disappeared from the registry
If you removed the entry in the Windows registry before installing the C-130, you should be asked Activate it again when you reinstall it. Once you do that, it will add the info back into the Windows registry. Because of your problems, you should not be using restore to get them back. Re-activating the installer should get them back.

still no flt files in the registry....at least i got my c-130 back.....any way to install flt files in registry
You did a restore which gave you back what you had. Do not do a restore. Remove the C-130 entry from the registry, then when you reinstall the C-130, you will need to re-activate the installer which should put the C-130 back into the registry (as I said above).

too bad capt sim has to make things so difficult
It isn't difficult if you install it correctly. I have added quit a few addition liveries to my C-130 installation, with any problems.

Your Captain Sim C-130 installation is faulty. Once you fix it up and everything is as it should be, the rest should be easy.

For the FLT files: In the FSX\Captain_Sim\130\flights folder you will find three flights (.FLT) that need to be copied from there to your Documents\Flight Simulator X Files folder.

Mark

Do the following:

1) Uninstall the Captain Sim C-130
2) Remove the C130XPRO entry from the Windows registry
3) Reinstall the Captain Sim C-130

You must do step #2 before you do step #3. Do NOT do a restore on your computer, between step #2 and #3. The, when you reach #3, the installer should ask you to Activate Online because you have deleted the entry in the registry.
If you don't remove the registry entry for the Captain Sim C-130, the installer believes it is already activated and won't ask you to activate it again.

Hope this helps.

Mark

actually there's no flt files in registry in any of my captain sim models...........

well that narrows it down....so i guess ace has abandoned me?.....
thanks for trying..you've been very patient!...guess i'll avoid capt. sim products in the future ...they're too sophisticated or complicated for me....

i could try, any idea how? don't think i can just copy and paste....

gosh...you haven't given up on me!....boy i'm impressed....will give it a try tomorrow....and thanks for talking baby talk to me.....who know there may even be some other baby types around

well......something sure has worked....got the c-130 cfg editor on screen.....i select fleet and select variation comes up....i select that, and D:\fsx\Captain_Sim\130\variants\ pops up....after that nothing else seems to function, or i don't know how to add variants.....?...not back to square one, but doesn't seem too far from it  
there are three headings--- fleet preflight and tools...but...these headings are overlapped with the same headings in grey and not in the same location...and it's the grey ones that respond to a limited degree....whew!  too bad the people who designed the product couln't pipe in...

A mystery. Uninstall it, again, go to the registry and remove the C130XPRO entry. Do another clean install that requires Activation (you might have exceeded the Activations, submit a support ticket to get it reset if it has).

With ACE. I think you have been doing it wrong. Here is a tutorial on how to add a new livery using ACE:


1) Once the ACE opens, select FLEET
2) It should already be on the ADD NEW page.
3) Click on the Select Variation button.


4) A new pain opens
5) Highlight the livery you want to add - place all the texture files (dds and/or bmp), the livery.cfg and the thumbnail in it's own folder inside the FSX\Captain_Sim\130\variants folder
6) Click on OK


7) A thumbnail is displayed (if there was one in the the folder) and you now click on the Add Variation button


8) A new box pops up informing you that the new variant (livery) will be added. Click OK or Cancel to continue


9) In the Description you now see that there is confirmation that the livery was added.

The C130 ACE adds the new variation as Lockheed Martin. The default C130's are Lockheed. You can change it in the aircraft.cfg for that particular model. I hope they fix it in a patch (I might have to add it to the It would be nice if... forum ).

Hope this helps.

Mark

how do i upload a screenshot....it's simpler if i just show you what my ace looks like, and why it won't work.....
....thanks

ok it works ...picture didn't show on "preview" so i thought it didn't work....
so here you can see my, not so well, ace config...you can see the missplaced grey sections ...because browse didn't work, i had to write in the path by hand.....which still didn't work...and when i open ace again, still says path is incorrect, and the path i entered disappears.....boy you've got patience! ....

when my c130 stopped working i tried to re-load it 3 times....only when i re-downloaded it, it worked ....strange.......

using 1680x1050...default......tried other resolutions but they didn't make any difference.......still off center.....
sorry to put such a stress on your grey matter

thanks markoz...while you're scratching your head, i'll get back to finishing my r/c model of the royal william...length under 8 feet....thought i'd share cause it is kind of unusual ...if this is out of line, let me know and i'll delet it...thanks,...........vic

guess that's it eh?....no fix?....thanks anyways, vic

yes the grey areas line up when i choose sm....or lg.....but...back to square one....can't install the correct path........maybe i should just give up......thanks for your efforts....you did solve one mystery...good show!
you'd think capt. sim would have noticed this thread..and maybe piped in......haw haw......

may try that....well, my friend, you've done your best, and i really appreciate that...cheers to you............
vic