Hello,
First of all: I have the 767 III from you CS, and no problem for the installation and for ace. :)

I just bought the 757-III for P3Dv5.
Ace_757.exe has disappeared. The downloaded liveries install but are not visible in the available aircraft list??? :-/

I followed your explanations. And tried a complete re-install
1. I'm Make sure my Windows and all drivers are up to date. OK
2. Reboot your computer. OK
3. Turn off your antivirus including default Windows Defender OK
4. Make sure your sim is not running. OK
5. Uninstall the Base Pack. OK
6. Delete all residues/mods of the product from your sim OK
7. Delete all old flights/scenarios from ...\OK
8. Check the product's Sim Ops>Updates page and make sure you are going to install the latest version of the product. OK
9. Double-check you are going to install a proper product version matching your flight simulator version OK.
10. Turn OFF your VPN (if applicable).OK
11. Install the Base Make sure you always run the installer .exe files as administrator. OK
And following all that I have this message;https://imagizer.imageshack.com/img924/787/6FJeLT.png

it's still painful, right?
Can you explain to me, thank you

dommbarr wrote on Jan 17^th, 2021 at 6:18pm:

Hello, First of all: I have the 767 III from you CS, and no problem for the installation and for ace. :) I just bought the 757-III for P3Dv5. Ace_757.exe has disappeared. The downloaded liveries install but are not visible in the available aircraft list??? :-/ I followed your explanations. And tried a complete re-install 1. I'm Make sure my Windows and all drivers are up to date. OK 2. Reboot your computer. OK 3. Turn off your antivirus including default Windows Defender OK 4. Make sure your sim is not running. OK 5. Uninstall the Base Pack. OK 6. Delete all residues/mods of the product from your sim OK 7. Delete all old flights/scenarios from ...\OK 8. Check the product's Sim Ops>Updates page and make sure you are going to install the latest version of the product. OK 9. Double-check you are going to install a proper product version matching your flight simulator version OK. 10. Turn OFF your VPN (if applicable).OK 11. Install the Base Make sure you always run the installer .exe files as administrator. OK And following all that I have this message;https://imagizer.imageshack.com/img924/787/6FJeLT.png it's still painful, right? Can you explain to me, thank you

Why CS doesn't have like many others like for example (another company) a "submitting a ticket" for support system. ??
Can you explain to me, thank you

Not sure if this helps but I have had trouble in the past with my McAfee antivirus not like the ACE component. Usually it won't allow the ACE to run at all and I have not seen it yet with ACE but it has removed the add-on manager entirely and I have to take the trouble to fix it.
This has most recently occurred after I downloaded the latest 757 fix. I had disable every feature of the McAfee program but after that ACE worked for me.
Hope there is help in there somewhere
Good luck.
Warren

dommbarr wrote on Jan 17^th, 2021 at 6:18pm:

3. Turn off your antivirus including default Windows Defender OK

99% it's not OK https://www.captainsim.org/forum/csf.pl?num=1489697628

Hello,
The 757 is OK, but still having problems with ACE P3Dv5?  Ace: v1.7.0.183   >:(
I would like to have other texture, but ACE does not connect. I have Online (no connection) this message: Unable to connect to the remote server. Is it possible to reinstall only that ACE?

dommbarr wrote on Jan 25^th, 2021 at 6:31pm:

but still having problems with ACE P3Dv5?

Same reason: https://www.captainsim.org/forum/csf.pl?num=1489697628
Reinstall won't help until you allow ACE.exe via your AV.