I normally purchase all 5 of my Captain Sim softwares via Marketplace - but today - decided to do the "right thing" and
Purchase the Heinkel 111 direct from your website and I am very disappointed and frustrated by your system

Apart from the fact that it took almost 1 hour to download on my fast internet - when I finally got the download and tried to install - it needed an order number which I was informed it would be on my receipt - but the only number was the
Receipt number - and subsequently - the install - FAILED! ----- #1384-9398

I have not received an order number - when asked again for you to send - and my E mail is OK - since I
did receive a receipt!,

Should I ask you for a rebate and await the software on marketplace - or will you send me an order number??

this mail was rejected by support@captainsim.com

That's the point - one needs an order number to sign in as well as Email address
unless there is somewhere else to sign in other than website

Since I got my receipt OK my email is obviously OK
what other methods did you use other than getting it by email
this is getting rather frustrating

Please someone - any help to get this order number appreciated
I had this aircraft in P3D and do want it in 2020
have tried all suggestions on the website
I never got the number by email as I should have - only a receipt number

TriJetSimPilot wrote on Mar 29^th, 2025 at 12:30pm:


Thank you TriJetSimPilot,
Also I would like to add about the payment: in any case of payment by PayPal or Credit Card, the final payment page contains all the necessary information, which is immediately sent to e-mail. Even if you do not receive an email, at this moment you have the necessary download links and activation key.