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CAPTAIN SIM FORUM › MSFS2020 › Heinkel He 111 › Where is my paid order?

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Where is my paid order? (Read 1961 times)

mnpostema Full Member Offline Posts: 9 Joined: May 17^th, 2021	Where is my paid order? Mar 28^th, 2025 at 12:11pm	Print Post
	Hi, One hour ago i bought your Heinkel 111 for MSFS. But still i did not received and email, serial and download link. The order was paid with PayPal without any problems. Also the order is still NOT shown in my Captain Sim account. Can you fix this please? Greetings Matthias


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CJ CS Team Offline Posts: 181 Joined: Jul 28^th, 2020	Re: Where is my paid order? Reply #1 - Mar 28^th, 2025 at 1:22pm	Print Post
	Hi mnpostema, Take a look here: https://www.captainsim.com/support/nolinks.html


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mnpostema Full Member Offline Posts: 9 Joined: May 17^th, 2021	Re: Where is my paid order? Reply #2 - Mar 28^th, 2025 at 4:46pm	Print Post
	Hi, I did already a couple of times, also checked my spam folder, NOTHING there.


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mnpostema Full Member Offline Posts: 9 Joined: May 17^th, 2021	Re: Where is my paid order? Reply #3 - Mar 28^th, 2025 at 4:54pm	Print Post
	You need to claim the PayPal payment, please do this asap so you can send me my Heinkel 111


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EY CS Team Offline Posts: 509 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: Where is my paid order? Reply #4 - Mar 28^th, 2025 at 5:15pm	Print Post
	Please check your PayPal messages.


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EY CS Team Offline Posts: 509 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: Where is my paid order? Reply #5 - Mar 28^th, 2025 at 5:16pm	Print Post
	All your purchases are also available for download via Your Profile. Login and navigate: Product Name > Extended Download Service


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mnpostema Full Member Offline Posts: 9 Joined: May 17^th, 2021	Re: Where is my paid order? Reply #6 - Mar 28^th, 2025 at 9:44pm	Print Post
	Nowhere i can find: What you mean with Product Name Extended Download Service Wherever i look, i cant find: Extended Download Service


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Captain Sim CS Team Offline Posts: 4357 Joined: Nov 7^th, 2005	Re: Where is my paid order? Reply #7 - Mar 29^th, 2025 at 10:02am	Print Post
	mnpostema wrote on Mar 28^th, 2025 at 9:44pm: Wherever i look, i cant find: Extended Download Service Login > Product Name > Extended Download Service

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mnpostema Full Member Offline Posts: 9 Joined: May 17^th, 2021	Re: Where is my paid order? Reply #8 - Mar 29^th, 2025 at 10:56am	Print Post
	I know, but the Heinkel is not shown Ps Thank you for trying to help me


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EY CS Team Offline Posts: 509 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: Where is my paid order? Reply #9 - Mar 29^th, 2025 at 1:11pm	Print Post
	No problem , looks like the problem has been solved?


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