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CAPTAIN SIM FORUM › MSFS2020 › 717 Captain › can not install 717 basic and liveries (w11)

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can not install 717 basic and liveries (w11) (Read 1269 times)

desus New Member Offline Posts: 1 Joined: Oct 27^th, 2023	can not install 717 basic and liveries (w11) Oct 30^th, 2023 at 2:07pm	Print Post
	I need some help with installing the 717. I cannot install the 717. Even stopping Windows Defender, re-downloading the .exe file, using administrator privilegues or restarting the computer helps. I have never had any problems with previous purchases. after double clicking the .exe file I get no response, not even a pop-up or error window. Just no response from the PC.


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EY CS Team Offline Posts: 360 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: can not install 717 basic and liveries (w11) Reply #1 - Oct 31^st, 2023 at 9:45pm	Print Post
	Did you try to install 777 Captain III? Is it ok?


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #2 - Dec 13^th, 2023 at 7:23pm	Print Post
	Good day! I decided to purchase the CS717 and livery package today, and tried to install them using the directions given. Unfortunately, I'm encountering the same issue: the installation of both packages appears successful, but neither show up in my Community folder or sim. Initially, I tried installing into the main MSFS2020 path, and selected "Microsoft Store" as the source of my sim (which is where I purchased it). That didn't work, so I tried using Community as the path, and that didn't show anything either. Finally, I changed the source to "other", and yet the same result. Is there anything else I can try in order for the aircraft to appear in my library? As a note: no error messages appeared in any of my attempts, leading me to believe that it was installed.


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Rudolf Full Member Offline Posts: 98 Location: Germany, Munich Joined: Oct 1^st, 2023 Gender:	Re: can not install 717 basic and liveries (w11) Reply #3 - Dec 13^th, 2023 at 8:09pm	Print Post
	b6ifc4ever wrote on Dec 13^th, 2023 at 7:23pm: Is there anything else I can try please make a screenshot of your Installation, like in my screenshot.....and post it

	install_717.jpg ( 50 KB \| 13 Downloads )
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Rudolf Full Member Offline Posts: 98 Location: Germany, Munich Joined: Oct 1^st, 2023 Gender:	Re: can not install 717 basic and liveries (w11) Reply #4 - Dec 13^th, 2023 at 8:15pm	Print Post
	If a path is entered there like in my screenshot, please do not change it or look for a path yourself. everything should happen automatically


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #5 - Dec 13^th, 2023 at 10:40pm	Print Post
	My apologies: I had to take a shot with my phone, as I’m not sure where the picture goes when I press “print screen” haha. In any event, this shows the path to my Community folder where the airplane should be installed.

	IMG_1728.jpeg ( 86 KB \| 13 Downloads )
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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #6 - Dec 13^th, 2023 at 10:41pm	Print Post
	And this pops up next

	IMG_1729.jpeg ( 100 KB \| 15 Downloads )
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EY CS Team Offline Posts: 360 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: can not install 717 basic and liveries (w11) Reply #7 - Dec 13^th, 2023 at 11:40pm	Print Post
	It looks like it is installed. Click "Check for updates" - you should be prompted to install the latest update (1.005 at this time). Please follow the instructions.


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #8 - Dec 14^th, 2023 at 12:03am	Print Post
	EY wrote on Dec 13^th, 2023 at 11:40pm: It looks like it is installed. Click "Check for updates" - you should be prompted to install the latest update (1.005 at this time). Please follow the instructions. I did each time. I got a message that the captainsim installer was already running, so I clicked ok, and it brought me to the “finished” button. I would click it and assumed that the installation was successful. But having checked my community folder, there’s still no sign of the 717. I do have a few other CS products, but they were all purchased/installed in the sim via the marketplace, and I haven’t had any issues there.


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Rudolf Full Member Offline Posts: 98 Location: Germany, Munich Joined: Oct 1^st, 2023 Gender:	Re: can not install 717 basic and liveries (w11) Reply #9 - Dec 14^th, 2023 at 5:35am	Print Post
	entry in Folder.....

	community.jpg ( 75 KB \| 15 Downloads )
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EY CS Team Offline Posts: 360 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: can not install 717 basic and liveries (w11) Reply #10 - Dec 14^th, 2023 at 12:44pm	Print Post
	Yes, thank you Rudolf


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #11 - Dec 14^th, 2023 at 3:18pm	Print Post
	EY wrote on Dec 14^th, 2023 at 12:44pm: Yes, thank you Rudolf Having checked again, this is a section of my Community folder after the installation process shown above. I have a notion that perhaps the antivirus software might play a part. I will contact our IT service to check on that. Hopefully that’s the case, because otherwise I think I’ve tried everything I can to no avail.

	IMG_1730.jpeg ( 140 KB \| 15 Downloads )
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EY CS Team Offline Posts: 360 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: can not install 717 basic and liveries (w11) Reply #12 - Dec 18^th, 2023 at 2:29pm	Print Post
	b6ifc4ever wrote on Dec 14^th, 2023 at 3:18pm: ...perhaps the antivirus software might play a part No. Just a question: I see captainsim-aircraft-m763-DAL_4D. Does it work? If so, where is the captainsim-aircraft-m763 folder?


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #13 - Dec 18^th, 2023 at 3:42pm	Print Post
	EY wrote on Dec 18^th, 2023 at 2:29pm: b6ifc4ever wrote on Dec 14^th, 2023 at 3:18pm: ...perhaps the antivirus software might play a part No. Just a question: I see captainsim-aircraft-m763-DAL_4D. Does it work? If so, where is the captainsim-aircraft-m763 folder? Good morning! Yes, all other CS products work on my computer. However, all other CS products were purchased/installed via the marketplace in the sim itself. The 717 was the only product I purchased from Captainsim's website. That said, I have an update: our IT switched me over to Admin and at least one of the installers I've had issues with is now working (so I was able to install the FSS E170/175 series). I'm about to retry the 717+liveries momentarily.


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #14 - Dec 18^th, 2023 at 3:44pm	Print Post
	Also, the location of the other CS products are in the Official\OneStore folder, not Community. Perhaps I should try installing the 717 there instead of Community?


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #15 - Dec 18^th, 2023 at 4:11pm	Print Post
	Positive update! After being switched to Admin, both the base pack and livery pack were successfully installed, and are showing up in both my Community folder as well as my library! Thanks again for your support, everyone. Cheers!


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EY CS Team Offline Posts: 360 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: can not install 717 basic and liveries (w11) Reply #16 - Dec 19^th, 2023 at 5:56pm	Print Post
	b6ifc4ever wrote on Dec 18^th, 2023 at 3:44pm: Also, the location of the other CS products are in the Official\OneStore folder, not Community. Perhaps I should try installing the 717 there instead of Community? Thanks for you answer, No, please use Community folder only.


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EY CS Team Offline Posts: 360 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: can not install 717 basic and liveries (w11) Reply #17 - Dec 19^th, 2023 at 5:59pm	Print Post
	b6ifc4ever wrote on Dec 18^th, 2023 at 4:11pm: Positive update! After being switched to Admin, both the base pack and livery pack were successfully installed, and are showing up in both my Community folder as well as my library! Thanks again for your support, everyone. Cheers! Great news! Can you update it to the latest version?


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