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CAPTAIN SIM FORUM › MSFS2020 › 717 Captain › can not install 717 basic and liveries (w11)

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can not install 717 basic and liveries (w11) (Read 1268 times)

desus New Member Offline Posts: 1 Joined: Oct 27^th, 2023	can not install 717 basic and liveries (w11) Oct 30^th, 2023 at 2:07pm	Print Post
	I need some help with installing the 717. I cannot install the 717. Even stopping Windows Defender, re-downloading the .exe file, using administrator privilegues or restarting the computer helps. I have never had any problems with previous purchases. after double clicking the .exe file I get no response, not even a pop-up or error window. Just no response from the PC.


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EY CS Team Offline Posts: 360 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: can not install 717 basic and liveries (w11) Reply #1 - Oct 31^st, 2023 at 9:45pm	Print Post
	Did you try to install 777 Captain III? Is it ok?


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #2 - Dec 13^th, 2023 at 7:23pm	Print Post
	Good day! I decided to purchase the CS717 and livery package today, and tried to install them using the directions given. Unfortunately, I'm encountering the same issue: the installation of both packages appears successful, but neither show up in my Community folder or sim. Initially, I tried installing into the main MSFS2020 path, and selected "Microsoft Store" as the source of my sim (which is where I purchased it). That didn't work, so I tried using Community as the path, and that didn't show anything either. Finally, I changed the source to "other", and yet the same result. Is there anything else I can try in order for the aircraft to appear in my library? As a note: no error messages appeared in any of my attempts, leading me to believe that it was installed.


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Rudolf Full Member Online Posts: 98 Location: Germany, Munich Joined: Oct 1^st, 2023 Gender:	Re: can not install 717 basic and liveries (w11) Reply #3 - Dec 13^th, 2023 at 8:09pm	Print Post
	b6ifc4ever wrote on Dec 13^th, 2023 at 7:23pm: Is there anything else I can try please make a screenshot of your Installation, like in my screenshot.....and post it

	install_717.jpg ( 50 KB \| 13 Downloads )
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Rudolf Full Member Online Posts: 98 Location: Germany, Munich Joined: Oct 1^st, 2023 Gender:	Re: can not install 717 basic and liveries (w11) Reply #4 - Dec 13^th, 2023 at 8:15pm	Print Post
	If a path is entered there like in my screenshot, please do not change it or look for a path yourself. everything should happen automatically


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #5 - Dec 13^th, 2023 at 10:40pm	Print Post
	My apologies: I had to take a shot with my phone, as I’m not sure where the picture goes when I press “print screen” haha. In any event, this shows the path to my Community folder where the airplane should be installed.

	IMG_1728.jpeg ( 86 KB \| 13 Downloads )
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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #6 - Dec 13^th, 2023 at 10:41pm	Print Post
	And this pops up next

	IMG_1729.jpeg ( 100 KB \| 15 Downloads )
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EY CS Team Offline Posts: 360 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: can not install 717 basic and liveries (w11) Reply #7 - Dec 13^th, 2023 at 11:40pm	Print Post
	It looks like it is installed. Click "Check for updates" - you should be prompted to install the latest update (1.005 at this time). Please follow the instructions.


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #8 - Dec 14^th, 2023 at 12:03am	Print Post
	EY wrote on Dec 13^th, 2023 at 11:40pm: It looks like it is installed. Click "Check for updates" - you should be prompted to install the latest update (1.005 at this time). Please follow the instructions. I did each time. I got a message that the captainsim installer was already running, so I clicked ok, and it brought me to the “finished” button. I would click it and assumed that the installation was successful. But having checked my community folder, there’s still no sign of the 717. I do have a few other CS products, but they were all purchased/installed in the sim via the marketplace, and I haven’t had any issues there.


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Rudolf Full Member Online Posts: 98 Location: Germany, Munich Joined: Oct 1^st, 2023 Gender:	Re: can not install 717 basic and liveries (w11) Reply #9 - Dec 14^th, 2023 at 5:35am	Print Post
	entry in Folder.....

	community.jpg ( 75 KB \| 15 Downloads )
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EY CS Team Offline Posts: 360 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: can not install 717 basic and liveries (w11) Reply #10 - Dec 14^th, 2023 at 12:44pm	Print Post
	Yes, thank you Rudolf


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #11 - Dec 14^th, 2023 at 3:18pm	Print Post
	EY wrote on Dec 14^th, 2023 at 12:44pm: Yes, thank you Rudolf Having checked again, this is a section of my Community folder after the installation process shown above. I have a notion that perhaps the antivirus software might play a part. I will contact our IT service to check on that. Hopefully that’s the case, because otherwise I think I’ve tried everything I can to no avail.

	IMG_1730.jpeg ( 140 KB \| 15 Downloads )
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EY CS Team Offline Posts: 360 Location: Canada Joined: Nov 9^th, 2005 Gender:	Re: can not install 717 basic and liveries (w11) Reply #12 - Dec 18^th, 2023 at 2:29pm	Print Post
	b6ifc4ever wrote on Dec 14^th, 2023 at 3:18pm: ...perhaps the antivirus software might play a part No. Just a question: I see captainsim-aircraft-m763-DAL_4D. Does it work? If so, where is the captainsim-aircraft-m763 folder?


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #13 - Dec 18^th, 2023 at 3:42pm	Print Post
	EY wrote on Dec 18^th, 2023 at 2:29pm: b6ifc4ever wrote on Dec 14^th, 2023 at 3:18pm: ...perhaps the antivirus software might play a part No. Just a question: I see captainsim-aircraft-m763-DAL_4D. Does it work? If so, where is the captainsim-aircraft-m763 folder? Good morning! Yes, all other CS products work on my computer. However, all other CS products were purchased/installed via the marketplace in the sim itself. The 717 was the only product I purchased from Captainsim's website. That said, I have an update: our IT switched me over to Admin and at least one of the installers I've had issues with is now working (so I was able to install the FSS E170/175 series). I'm about to retry the 717+liveries momentarily.


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b6ifc4ever Full Member Offline Posts: 8 Joined: Dec 13^th, 2023	Re: can not install 717 basic and liveries (w11) Reply #14 - Dec 18^th, 2023 at 3:44pm	Print Post
	Also, the location of the other CS products are in the Official\OneStore folder, not Community. Perhaps I should try installing the 717 there instead of Community?


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