What kind of company is Captain Sim and what kind of business is this? I can't get any help as a customer?

There is no email address, we have to create an account and post topic to request a refund? This is a joke.

I want a refund of your horrible B777-200 product. You know the issues yet charged $$$ for it and not be responsible to provide any customer support?

I will be waiting to hear back, if I ever do.