I recently upgraded the major hardware in my PC, so I had to reinstall Windows and everything else.

When it came to uninstalling the Capt Sim products before changing the hardware, most of them didn't uninstall properly. Either the data was left within the sim, or the data was erased, but the entry for the product remained on the programs & apps list and couldn't be removed.

This isn't the first time this has happened. In the past I've used CCleaner to remove the registry or add/remove entries to clean up after an uninstall.

I'd like to emphasise that I had a standard sim install, and I didn't even use the Captain Sim products between installing and uninstalling them. I don't use a VPN or proxy server at all.

Now, of course, the majority of my products refuse to activate. I've just got the C-130 unlocked, but now it looks like I will have to do the same for all the Boeing products bar the 727, which uninstalled as it should.

It would be very much better if this process could be automated. It felt like being hauled in front of the headmaster for something I hadn't even done - "Explain yourself, boy!  "

Yes, most of them are locked. I can only assume it has something to do with the fact that I couldn't uninstall them correctly - from the information I have found on this forum and the message I received when I unlocked the C-130 (as I say, no VPN or proxy used here) I can only assume this is why they are now locked. I used the Add/remove programs panel to uninstall them. Should I perhaps use the installer instead?

But I am supposed to give a reason why I need them unlocking when I make the application.  I need them unlocking because they have been locked due to circumstances out of my control - what can I say?

However, if the system were simply automated, I can just get on with unlocking them without having to explain what I don't know, apart from "because they are locked" for each one.

What I'm suggesting is that Captain Sim implement a system similar to the auto-renew download link system. Where I can just go to my account, choose the product that needs unlocking and get it done automatically there and then. Or even one with the current system, where I can get all my products unlocked at once instead of making 9 applications in total, which also wastes somebody at Capt Sim's time.