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DXGI ERROR DEVICE HUNG In P3D V5 (Read 15311 times)

NiklasCGN New Member Offline Posts: 1 Joined: Jun 9^th, 2020	DXGI ERROR DEVICE HUNG In P3D V5 Jun 9^th, 2020 at 6:24am	Print Post
	Hello Guys I hope you can help me with a big problem. Since I’ve updated to P3D V5 I had no issues with my sim. Yesterday I bought the CS 767 and every time I change the view to the outside my sim stucks and it shows up this message “ DXGI ERROR DEVICE HUNG”. Currently I am using a GTX 1060 6gb, I5-6600k and 24gb ram. I was wondering what is causing this problem as for example I can play with all PMDGs on the max setting fluently but even after I degred the Settings my sim crashes using the 767. I tried to use the 767 only in the cockpit view but even there it crashes after 2h of flying. I have installed the newest versions of everything. I hope somebody knows a solution and sorry for my bad English.


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Captain Sim CS Team Offline Posts: 4215 Joined: Nov 7^th, 2005	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #1 - Jun 9^th, 2020 at 1:34pm	Print Post
	Probably because of this https://www.captainsim.org/forum/csf.pl?num=1588038720/54#54

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RobinV15 Full Member Offline Posts: 15 Location: Netherlands Joined: Sep 23^rd, 2018 Gender:	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #2 - Jun 9^th, 2020 at 6:36pm	Print Post
	The 'DXGI ERROR DEVICE HUNG' will occur once the sim runs out of available VRAM, since the 767 is suchs a higly detailed addon aircraft it will require more VRAM than others. I suggest you try lowering some VRAM intensive settings, such as the Truesky cloud resolution.


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Senchay Full Member Offline Posts: 13 Joined: Feb 10^th, 2019 Gender:	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #3 - Jun 9^th, 2020 at 8:35pm	Print Post
	Partly true. It can also happen if the gpu is stressed too much and tasks take too long to finish, without vram being too full. There is a 2 sec limit and if the task isnt done in this timeframe it gives a dxgi device hung too.


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Kyle Granger New Member Offline Posts: 2 Joined: Aug 15^th, 2020	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #4 - Aug 15^th, 2020 at 3:35pm	Print Post
	Hi all, I am having this same issue. Really excited for this aircraft but it crashes with a device hung error as soon as the plane loads in. I have turned down all the settings in ACE but that does not seem to solve the problem. I know I don't have the strongest system 1660TI OC 6gb and i5 9600k Turbo up to 4.8ghz but I have ran every single performance heavy aircraft for p3dv5 at at least 30FPS with high quality add-on airports, ORBX products installed, active sky, etc and never had a crash like this. My p3d settings are on medium and reasonable levels. Is there 2k textures that work with V5 or any other known solutions to this problem? Thanks for the help. Kyle


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Kyle Granger New Member Offline Posts: 2 Joined: Aug 15^th, 2020	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #5 - Aug 15^th, 2020 at 3:45pm	Print Post
	Kyle Granger wrote on Aug 15^th, 2020 at 3:35pm: Hi all, I am having this same issue. Really excited for this aircraft but it crashes with a device hung error as soon as the plane loads in. I have turned down all the settings in ACE but that does not seem to solve the problem. I know I don't have the strongest system 1660TI OC 6gb and i5 9600k Turbo up to 4.8ghz but I have ran every single performance heavy aircraft for p3dv5 at at least 30FPS with high quality add-on airports, ORBX products installed, active sky, etc and never had a crash like this. My p3d settings are on medium and reasonable levels. Is there 2k textures that work with V5 or any other known solutions to this problem? Thanks for the help. Kyle Also I might add, upon crashing and DXGI_ERROR my GPU is showing only 2.7/5.0 GB used and approximately 40 FPS in the VC. Not sure I understand what the problem is considering there is more than enough VRAM and I am at default airport with no Active Sky.


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Deltaguy24 Full Member Offline Posts: 12 Joined: Apr 29^th, 2020	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #6 - Sep 5^th, 2020 at 1:43pm	Print Post
	Here's what I know, if I move the glacs XML out of the aircraft folder and the glacs folder, I do not get the hung error. If I put those two things back in the aircraft folder, I get the error within 20 seconds of using the 767. I didn't have this issue on any of the beta versions, just version 1.0. Maybe you could try that and see if it does the same for you and Captain SIm could check into it


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Eurosky Full Member Offline Posts: 7 Joined: Apr 29^th, 2020	DXGI ERROR DEVICE HUNG In P3D V5 Reply #7 - Jul 12^th, 2020 at 1:14pm	Print Post
	DXGI ERROR DEVICE HUNG In P3D V5 Hotfix 2, CS 767. I get this message as soon as the aircraft loads up. V0.99 updated. No error on previous version. GTX 1080TI, I7-8700K No issues with any other addon aicraft.


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Skipy Full Member Offline Posts: 25 Joined: May 28^th, 2018	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #8 - Jul 13^th, 2020 at 7:19am	Print Post
	Eurosky wrote on Jul 12^th, 2020 at 1:14pm: DXGI ERROR DEVICE HUNG In P3D V5 Hotfix 2, CS 767. I get this message as soon as the aircraft loads up. V0.99 updated. No error on previous version. GTX 1080TI, I7-8700K No issues with any other addon aicraft. I confirm the issue with 0.99. During my 2 attemps I didn't have the error at the end of loading but few minutes after while proceeding with startup checklist. Note that it was at night time and enough VRAM. No problem with 0.98 and P3Dv5 in similar conditions.


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Captain Sim CS Team Offline Posts: 4215 Joined: Nov 7^th, 2005	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #9 - Jul 13^th, 2020 at 8:31am	Print Post
	Try to disable (rename) ...\Lockheed Martin\Prepar3D v5\SimObjects\Airplanes\CS_B767-300ER-II_PW4060\panel\Captain_Sim.glacs.dll file.

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Skipy Full Member Offline Posts: 25 Joined: May 28^th, 2018	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #10 - Jul 14^th, 2020 at 2:06pm	Print Post
	Captain Sim wrote on Jul 13^th, 2020 at 8:31am: Try to disable (rename) ...\Lockheed Martin\Prepar3D v5\SimObjects\Airplanes\CS_B767-300ER-II_PW4060\panel\Captain_Sim.glacs.dll file. Ok I'll try next time I'll fly the B767 . Thanks. Skip.


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Traian_Vuia Full Member Offline Posts: 10 Joined: Jul 26^th, 2020	Still CTD with hotfix 0991, help is appreciated. Reply #11 - Jul 26^th, 2020 at 11:40pm	Print Post
	Hi, Unfortunately, after applying hotfix 0991 over 0990 I'm still getting CTD and the following message for my GeForce RTX 2080Ti DXGI_ERROR_DEVICE_HUNG. To be noted that this is only applicable for the 767, none of the other airplanes do this. Any help is appreciated. Thank you!

	dxgi767.JPG ( 25 KB \| 114 Downloads )
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Traian_Vuia Full Member Offline Posts: 10 Joined: Jul 26^th, 2020	Re: Hotfix 0991 Reply #12 - Jul 27^th, 2020 at 12:25am	Print Post
	I found the fix here forum/csf.pl?num=1594559661 Thank you.


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767pilot Full Member Offline Posts: 24 Joined: May 26^th, 2020	Re: Hotfix 0991 Reply #13 - Jul 28^th, 2020 at 6:04pm	Print Post
	Traian_Vuia wrote on Jul 27^th, 2020 at 12:25am: I found the fix here forum/csf.pl?num=1594559661 Thank you. What's not a valid link. Where?


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767pilot Full Member Offline Posts: 24 Joined: May 26^th, 2020	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #14 - Jul 28^th, 2020 at 6:36pm	Print Post
	Captain Sim wrote on Jul 13^th, 2020 at 8:31am: Try to disable (rename) ...\Lockheed Martin\Prepar3D v5\SimObjects\Airplanes\CS_B767-300ER-II_PW4060\panel\Captain_Sim.glacs.dll file. I turned that file off and now the CTD I got every time i launched this plane went away. But what does this file do? I had no problems with CTD's until I installed the most recent hotfix.


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N90831 Full Member Offline Posts: 51 Location: Gilbert, Arizona Joined: Aug 10^th, 2017 Gender:	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #15 - Jul 28^th, 2020 at 7:08pm	Print Post
	I have the same issue. It happened to me on a flight to LEST which another developer has made the airport software. The error only happened to me when flying to this airport. I contacted the tech support for that airport and was told that the problem is I am running my sliders too high in my simulator. hahahaha. Why can't someone address the problem instead of trying to cover it up? turn of this, rename that..... that is a short term fix. We ask for solutions to problems that have cropped up in newly release software. When will we get answers?


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N90831 Full Member Offline Posts: 51 Location: Gilbert, Arizona Joined: Aug 10^th, 2017 Gender:	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #16 - Jul 28^th, 2020 at 7:10pm	Print Post
	And one more thing..... We are told to delete, rename or change a certain .dll file. Well, that new DLL file is part of the cost of the entire new software. If it is flawed then we should get a small refund for that part of the software? or We should get a fix to the file (dll) that is causing the problem? Just asking quetions.


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KConlon Full Member Offline Posts: 24 Location: ROC/104/14 Joined: May 7^th, 2011	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #17 - Jul 28^th, 2020 at 8:48pm	Print Post
	I was having this same issue with HF2, no problems with HF1. Turns out that Riviatuner Server was running in the background and was installed when I first ran MSi Afterburner. I removed it this morning, installed HF2 and no issues so far.

	_____________________ i9 990K @ 5GHz \| Corsair H110i Liquid Cooling \| 32GB DDR \| 11GB RTX2080 TI \| 3x 27" LCD Monitor \| 1x250GB SSD, 3x512GB SSHD, 1x3TB HDD, 1x1TB M.2\| Win 10 Home P3Dv4, DCS, XPX
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Mihai Full Member Offline Posts: 10 Joined: Apr 19^th, 2019	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #18 - Jul 29^th, 2020 at 1:32am	Print Post
	Same here with v0.99 and the 0.991HF1 installed. no issues in 0.98. I run a GTX1080Ti Games OC 11GB. No issues with another company A3XX or another company 737NGXu


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Captain Sim CS Team Offline Posts: 4215 Joined: Nov 7^th, 2005	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #19 - Jul 29^th, 2020 at 8:25am	Print Post
	N90831 wrote on Jul 28^th, 2020 at 7:08pm: rename that..... that is a short term fix. That's not a fix at all but a diagnostic step.

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Robin Ainscough New Member Offline Posts: 2 Location: Portland, OR Joined: Aug 14^th, 2015 Gender:	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #20 - Sep 8^th, 2020 at 4:44am	Print Post
	I can confirm the same error ... so far renaming the Captain_Sim.glacs.dll to Captain_Sim.glacs.dll.off seems to prevent the error from returning. Cheers, Rob.


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Jonathan93102 Full Member Offline Posts: 18 Joined: Jan 2^nd, 2018	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #21 - Oct 5^th, 2020 at 5:00pm	Print Post
	Hello, I can confirm I was receiving this CTD and error in the latest version of Prepar3D V5. I did as mentioned on this thread and renamed this file “Captain_Sim.glacs.dll“ to OFF and the CTD and error went away and the aircraft is now useable. I believe this file is for the rain effects, is this likely to be addressed in a future update so we are able to have the rain effects without the CTD. The rain effects really add to the immersion for me. Congratulations on your release of the 757 for V5. I look forward to flying it in V5. Many thanks, Jonathan


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Captain Sim CS Team Offline Posts: 4215 Joined: Nov 7^th, 2005	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #22 - Oct 6^th, 2020 at 8:57am	Print Post
	Jonathan93102 wrote on Oct 5^th, 2020 at 5:00pm: CTD and error in the latest version Is that 1.0?

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Jonathan93102 Full Member Offline Posts: 18 Joined: Jan 2^nd, 2018	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #23 - Oct 6^th, 2020 at 8:17pm	Print Post
	Captain Sim wrote on Oct 6^th, 2020 at 8:57am: Jonathan93102 wrote on Oct 5^th, 2020 at 5:00pm: CTD and error in the latest version Is that 1.0? Hello, Thanks for the reply, it is the latest version you have released of the 767. Thanks, Jonathan


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Captain Sim CS Team Offline Posts: 4215 Joined: Nov 7^th, 2005	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #24 - Oct 7^th, 2020 at 11:11am	Print Post
	Jonathan93102 wrote on Oct 5^th, 2020 at 5:00pm: renamed this file “Captain_Sim.glacs.dll“ to OFF and the CTD and error went away If you have the 757 pls try the Captain_Sim.glacs.dll from the 757 1.6.

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Jonathan93102 Full Member Offline Posts: 18 Joined: Jan 2^nd, 2018	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #25 - Oct 7^th, 2020 at 7:35pm	Print Post
	Captain Sim wrote on Oct 7^th, 2020 at 11:11am: Jonathan93102 wrote on Oct 5^th, 2020 at 5:00pm: renamed this file “Captain_Sim.glacs.dll“ to OFF and the CTD and error went away If you have the 757 pls try the Captain_Sim.glacs.dll from the 757 1.6. Thanks for getting back to me. I do have the 757, I’ll update that tomorrow and hopefully it will work. Is it just a straight forward Copy from the 757 folder the 767 folder? Thanks, Jonathan


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Jonathan93102 Full Member Offline Posts: 18 Joined: Jan 2^nd, 2018	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #26 - Oct 8^th, 2020 at 9:12am	Print Post
	Jonathan93102 wrote on Oct 7^th, 2020 at 7:35pm: Captain Sim wrote on Oct 7^th, 2020 at 11:11am: Jonathan93102 wrote on Oct 5^th, 2020 at 5:00pm: renamed this file “Captain_Sim.glacs.dll“ to OFF and the CTD and error went away If you have the 757 pls try the Captain_Sim.glacs.dll from the 757 1.6. Thanks for getting back to me. I do have the 757, I’ll update that tomorrow and hopefully it will work. Is it just a straight forward Copy from the 757 folder the 767 folder? Thanks, Jonathan Hello, I've done as advised and I'm still getting the crash which is a shame. Please can this be looked into. Thanks, Jonathan


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Seric New Member Offline Posts: 1 Joined: Jan 2^nd, 2021	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #27 - Jan 2^nd, 2021 at 3:28am	Print Post
	Captain Sim wrote on Jul 13^th, 2020 at 8:31am: Try to disable (rename) ...\Lockheed Martin\Prepar3D v5\SimObjects\Airplanes\CS_B767-300ER-II_PW4060\panel\Captain_Sim.glacs.dll file. It works. Thanks.


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Alcides Segovia Full Member Offline Posts: 72 Location: Raleigh,NC Joined: Sep 27^th, 2008 Gender:	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #28 - Feb 2^nd, 2021 at 10:32pm	Print Post
	Disabling the file also cured it for me.


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Naif Alloush New Member Offline Posts: 1 Joined: Feb 13^th, 2021	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #29 - Feb 13^th, 2021 at 3:23pm	Print Post
	hi all for me i just disabled the EA and all worked fine


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CaptainGB1 New Member Offline Posts: 2 Joined: Jan 23^rd, 2021	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #30 - Mar 17^th, 2021 at 11:09am	Print Post
	Well I have to say I am appalled with this. This is an expensive plane, and I have tried everything suggested in this forum, turning things off, renaming this and that etc (none of which should have to be done). P3Dv5 still crashes every time I use the 767. I run a 2080 Super and have no issues with any other addon aircraft at high settings. Are Captain Sim saying this will only run on a 3080, and if so that should have been stated. I want a resolution or a full refund as this product is seriously flawed and we have been deceived. Fed up of waiting now, sort it out


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Ryz Full Member Offline Posts: 113 Location: KCLT Joined: Jan 24^th, 2015 Gender:	Re: DXGI ERROR DEVICE HUNG In P3D V5 only with CS 767 Reply #31 - Mar 30^th, 2021 at 1:45am	Print Post
	CaptainGB1 wrote on Mar 17^th, 2021 at 11:09am: Well I have to say I am appalled with this. This is an expensive plane, and I have tried everything suggested in this forum, turning things off, renaming this and that etc (none of which should have to be done). P3Dv5 still crashes every time I use the 767. I run a 2080 Super and have no issues with any other addon aircraft at high settings. Are Captain Sim saying this will only run on a 3080, and if so that should have been stated. I want a resolution or a full refund as this product is seriously flawed and we have been deceived. Fed up of waiting now, sort it out I don't think the 767 is entirely to blame here. I put some of the blame on LM because this issue seems to only exist in P3D5. I've never heard any reports of it in P3D4 and I've certainly never experienced it, I don't own v5. Something changed between 4 and 5. Not saying the 767 isn't to blame at all but its not only the 767 causing this issue. I've seen reports of other addons causing this issue only in P3D5.

	Ryan Manissero
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Benedict New Member Offline Posts: 3 Joined: Jul 28^th, 2016	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #32 - Apr 8^th, 2022 at 7:34am	Print Post
	I've get also the DXGI ERROR DEVICE HUNG i don't no wath i Should do


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cessna_xls New Member Offline Posts: 4 Joined: Sep 12^th, 2023	Re: DXGI ERROR DEVICE HUNG In P3D V5 Reply #33 - Mar 27^th, 2024 at 7:47pm	Print Post
	Maybe it will help if I reply to this. Posted another topic about this and it has gone without a reply. I've done everything suggested here and still get the error despite having over 1GB dedicated VRAM available when I use Shift+Z... Tips?


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