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CTD (crash to desktop) (Read 876 times)
Captain Sim
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CTD (crash to desktop)
Apr 11th, 2019 at 4:35pm
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First of all try a complete re-install.

If Crash To Desktop persists:
CTD issues are very system-specific and difficult to reproduce/track, so please provide at least the following info:

1. Your system specs.

2. Screenshot or a text copy of the full error message if any.

3. How long was the flight before the CTD?

4. Position/flight stage at the CTD? (e.g. FL200 VNAV descend)

5. What was the last thing you did (e.g. turned smth ON/OFF, used the sim menu etc) before CTD?

6. After the CTD, try to reproduce the situation and SAVE the scenario - press ;

7. ZIP all 3 files of the saved scenario: 
xxxxx.fxml
xxxxx.cs.config
xxxxx.wx
(located in %USERPROFILE%\Documents\Prepar3D v4 Files\  folder)

8. Attach the ZIP archive to your post.

Thank you.
  
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Swapnil
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Re: CTD (crash to desktop)
Reply #1 - May 16th, 2020 at 8:47am
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System Specs :

HP Omen 15 ce072tx
i7-7700HQ
Nvidia GTX1050Ti
16GB RAM
1TB HDD

Error encountered during CTD as retrieved from Event Viewer :

Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93
Faulting module name: KERNELBASE.dll, version: 10.0.17763.1158, time stamp: 0xe4491ab2
Exception code: 0xc0020001
Fault offset: 0x0000000000039709
Faulting process id: 0x5a60
Faulting application start time: 0x01d62b451b007873
Faulting application path: D:\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: e0001c56-fbc0-4b92-82c1-0476930068ba
Faulting package full name:
Faulting package-relative application ID:


Stage of Flight/Length of flight :

Flying AUA1171 from VIE to YYZ, about 10hr flight, CTD occurred roughly about 2hrs into the Cruise phase. Did nothing much after climb except for minimizing P3D to the tray, and this same CTD has been reproduced for 3 different flights of about similar flying duration.

Requisite ZIP files attached with the post, kindly resolve the issue.

Regards,

Swapnil.
  

CS777_CTD_SNS.zip ( 25 KB | 21 Downloads )

Swapnil Sirdeshpande


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Swapnil
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Re: CTD (crash to desktop)
Reply #2 - May 16th, 2020 at 8:48am
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Also forgot to mention, I have reinstalled the same addon twice and yet I am encountering the same error again and again.
  

Swapnil Sirdeshpande


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Re: CTD (crash to desktop)
Reply #3 - May 16th, 2020 at 3:30pm
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Thanks, good report, we'll check.
  
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Swapnil
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Re: CTD (crash to desktop)
Reply #4 - May 19th, 2020 at 9:46am
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That's insufficient, I am suffering a CTD on every flight, if there is no support forthcoming, I am glad to apply for a refund. This is the latest error to add the first two :

Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93
Faulting module name: KERNELBASE.dll, version: 10.0.17763.1158, time stamp: 0xe4491ab2
Exception code: 0xc0020001
Fault offset: 0x0000000000039709
Faulting process id: 0x1f24
Faulting application start time: 0x01d62db4aa02689e
Faulting application path: D:\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: f1124932-7d24-4967-baa0-e9dc4c2d25dd
Faulting package full name:
Faulting package-relative application ID:



2nd error :
Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93
Faulting module name: api.dll, version: 4.5.13.32097, time stamp: 0x5d8ac1b6
Exception code: 0xc0000005
Fault offset: 0x0000000000028690
Faulting process id: 0x1f24
Faulting application start time: 0x01d62db4aa02689e
Faulting application path: D:\Prepar3D v4\Prepar3D.exe
Faulting module path: D:\Prepar3D v4\api.dll
Report Id: e46746d4-f77c-4d43-8d8c-167d4eb748fe
Faulting package full name:
Faulting package-relative application ID:
  

Swapnil Sirdeshpande


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Swapnil
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Re: CTD (crash to desktop)
Reply #5 - May 23rd, 2020 at 9:03am
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8th continuous CTD, 3rd Reinstall

Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93
Faulting module name: KERNELBASE.dll, version: 10.0.17763.1158, time stamp: 0xe4491ab2
Exception code: 0xc0020001
Fault offset: 0x0000000000039709
Faulting process id: 0x55c8
Faulting application start time: 0x01d630c9590310a6
Faulting application path: D:\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 50b177df-b1c0-4113-8d69-79b3a6af97b3
Faulting package full name:
Faulting package-relative application ID:
  

Swapnil Sirdeshpande


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Markoz
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Re: CTD (crash to desktop)
Reply #6 - May 24th, 2020 at 2:33am
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Try adding D:\Prepar3D v4 to you AV exclusions
  

Mark Fletcher



PC: i7 9700K @ 4.6GHz | 64GB DDR4 3200 | 8GB RTX 2070 | 27" LCD Monitor | 1TB SSD & 4TB HDD | Win 10 Pro 64 - FSX/FSX-SE/P3D3/P3D4/P3D5
15.6" Gaming Laptop: i7 7700HQ | 32GB DDR4 | 6GB GTX 1060 | 256GB SSD & 1TB HDD | Win 10 Pro 64bit - FSX-SE/P3D4
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Swapnil
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Re: CTD (crash to desktop)
Reply #7 - May 25th, 2020 at 3:14am
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Markoz wrote on May 24th, 2020 at 2:33am:
Try adding D:\Prepar3D v4 to you AV exclusions


It's already present in my Windows Defender settings, but these CTD's exist. Feels sad man, 10 flights, only one ever finished successfully, the rest 9 all CTD's. Mostly kernelbase.dll or api.dll crashes.

Regards,
Swapnil
  

Swapnil Sirdeshpande


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Swapnil
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Re: CTD (crash to desktop)
Reply #8 - May 28th, 2020 at 12:35pm
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12 CTD's out of 13 flights, man this is new for me. Definitely gonna ground this addon untill a Service Pack comes along and really gives it a thorough revamp.
  

Swapnil Sirdeshpande


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