Markoz wrote on Feb 23
rd, 2019 at 3:36am:
Because I assumed that this:
jalbino59 wrote on Feb 20
th, 2019 at 5:52pm:
I just get a little annoyed with claims from some who say you will offer something you have not said you would.
was refering to what I said a month ago, and I was clarifying that I never said it
would be free.
If it was someone else who stated that it would be free, then you can disregard my previous post, and I appologise for posting it. If any assumption which I am about to make is incorrect, my apologies in advance.
Mr. Fletcher, it that was your statement, then my comments apply to you as well, here's the deal.
You are a product tester, you receive the product at no charge as modest "compensation" to test the product and report back to the developer if you find any problems or enhancements that can be addressed and applied prior to a general launch to the public.
The user to whom you harmlessly suggested a free update MIGHT be offered, is a customer who paid full retail price for a product he cannot use and apparently has an option to return it.
That harmless statement you (not CS) made MIGHT have swayed the CUSTOMER to keep a product that has now been shown he has no use for. If he later calls YOU (not CS) to account, and request YOU (not CS) to refund his purchase because he relied on a suggestion the YOU (not CS) made would, YOU (not CS) make him whole for his financial loss, can you tell me who should? again rhetorical question (def. A question where no response is expected and is to be treated as a statement to make emphasis)
I have admiration for beta testers. They spend many hours trying to make sure developers are aware of any issues they can address in order for them to have a successful product. It's tedious work that I myself would not find enjoyable.
Where I take exception, is when a beta tester decides on his own to take on the role of Promoter, Sales Representative, Marketing, or PR Exec. Here comes another assumption, I assume that just isn't the role you signed up for.
I hope sincerely you do not take offense at my response. I really meant none. I have no problem with beta testers testing product, developers creating products, and publishers promoting and selling products. It's when the roles get twisted that confusion ensues.
Regards,
Jose Albino