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Expired Orders. Why and how? (Read 98 times)
Jhon
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Expired Orders. Why and how?
Jan 10th, 2019 at 10:17pm
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I've purchased several aircraft. recently I moved and built a new system with that comes the tedious task of reinstalling everything. to my surprise my orders say "Expired" and download links no longer work.

1. Why does this happen in the first place?

2. How to resolve it and restore those links?

3. Why is this not covered anywhere on the forums for other customers to be able to fix it on their own?

4. Support email address? nowhere to be found. Why?

5. Spent hundreds of dollars in CS products and this experience is unbelievably frustrating. Customer support needs to be improved.
  
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Joe Goodall
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Re: Expired Orders. Why and how?
Reply #1 - Jan 10th, 2019 at 10:32pm
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I'm having this too with the 757 PW base pack. My RR expansion was still active so could download the latest version but the base is expired  Sad
  
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Jhon
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Re: Expired Orders. Why and how?
Reply #2 - Jan 11th, 2019 at 1:00am
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There's no reason for any links to expire. they're literally the only developer doing this. and they will lose a customer here for sure if they don't address it.
  
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Speedbird84
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Re: Expired Orders. Why and how?
Reply #3 - Jan 11th, 2019 at 2:54am
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Strange , I'm in the same boat.......just checked my orders and all but the last two orders have expired....anything before my orders from 2018 are showing expired....
  
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rpatel777
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Re: Expired Orders. Why and how?
Reply #4 - Jan 11th, 2019 at 8:14am
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Having the same issue here for the 757 PW Base. Tried installing it today and when I click on extended download service, it takes me back to my profile. Any ideas?
  
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Captain Sim
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Re: Expired Orders. Why and how?
Reply #5 - Jan 11th, 2019 at 4:39pm
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Fixed pls try again.
  
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Speedbird84
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Re: Expired Orders. Why and how?
Reply #6 - Jan 11th, 2019 at 6:24pm
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Everything is working now.....all back to active.
Thanks for the help

Chris
  
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rpatel777
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Re: Expired Orders. Why and how?
Reply #7 - Jan 11th, 2019 at 10:06pm
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Works thanks!
  
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