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Installer Errors (Read 1032 times)
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Installer Errors
Aug 15th, 2018 at 8:53pm
 
A. If you get the Locked Order Number error please follow the installer prompts. That's the only way to get an Order Number unlocked.

B. If you get an Installer Error which does not prompt you to proceed to direct solution form:

1. Make sure your Windows is up to date.
2. Reboot your computer.
3. Turn off your antivirus including default Windows Defender. Why?
4. Make sure your sim is not running.
5. Uninstall all the products' Expansion Models then the Base Pack. Skip to #6 if nothing is installed.
6. Check the product's Sim Ops>Updates and make sure you are going to install the latest version of the product.
IF NOT: Login to Your Profile, navigate: Product Name > Extended Download Service and download the latest version of the product.
7. Install the products' Base Pack then the Expansion Models (if any). Make sure you always run the installer .exe files as administrator.

C. If you get product Activation error, try offline activation.

D. If that does not solve the issue please PM to this account providing:
- The purchaser name
- The product title
- The Order Number
- The purchaser email
- The error number/message.

E. IF YOU GOT NO INSTALLER ERRORS BUT EXPERIENCE ANTIVIRUS ALERTS AND/OR LIMITED SOFTWARE FUNCTIONALITY PLEASE READ THIS.
  
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