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 10 CTD (crash to desktop) (Read 597 times)
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CTD (crash to desktop)
Aug 4th, 2018 at 10:09pm
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Crash To Desktop issues are very system-specific and difficult to reproduce/track, so please provide at least the following info:

1. Your system specs.

2. Screenshot or a text copy of the full error message if any.

3. How long was the flight before the CTD?

4. Position/flight stage at the CTD? (e.g. FL200 VNAV descend)

5. What was the last thing you did (e.g. turned smth ON/OFF, used the sim menu etc) before CTD?

6. After the CTD, try to reproduce the situation and SAVE the scenario - press ;

7. ZIP all 3 files of the saved scenario: 
xxxxx.fxml
xxxxx.cs.config
xxxxx.wx
(located in %USERPROFILE%\Documents\Prepar3D v4 Files\  folder)

8. Attach the ZIP archive to your post.

Thank you.
  
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Re: CTD (crash to desktop)
Reply #1 - Aug 4th, 2018 at 10:09pm
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BEYOND THIS POINT PLEASE MAKE SURE YOU ARE ON VERSION 1.2
  
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darielmc
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1.2 Crashing P3D
Reply #2 - Aug 11th, 2018 at 2:27am
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After installing to 1.2 with the antivirus off the sim is crashing every time I select the plane to fly, any suggestion?

1. Windows 10 Pro, i7-4790K 4.00 GHz, 16 Gb RAM, Prepar3D v4.3

2. I'm attaching pictures of the error when I select the plane on P3D, that only happens with the plane selected not other addon.
  

Error_CS.png ( 362 KB | 24 Downloads )
Error_CS.png
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darielmc
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Re: CTD (crash to desktop)
Reply #3 - Aug 11th, 2018 at 10:33pm
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In the first picture after i select everything and i click Ok that's what happens, in the second that im attaching you see it loading but the main screen is still there as if i haven't selected anything.
  

Error_CS1.png ( 298 KB | 19 Downloads )
Error_CS1.png
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darielmc
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Re: CTD (crash to desktop)
Reply #4 - Aug 11th, 2018 at 10:36pm
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And in the last one you can see that it completed loading but the screen is still there for some reason and is not showing the plane and after a while being like that it will close the sim. Only happens when i select the airplane it doesn't happen with others.
  

Error_CS2.png ( 353 KB | 18 Downloads )
Error_CS2.png
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Spelly
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Re: CTD (crash to desktop)
Reply #5 - Aug 15th, 2018 at 1:10am
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I am having the exact same problem as Darielmc is but in FSX right now. I bought both products today, downloaded, installed, un installed, shut down security on my computer and tried again and it will not load the airplane. It freezes after I select the airplane and only with the CS 757III
  
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Captain Sim
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Re: CTD (crash to desktop)
Reply #6 - Aug 15th, 2018 at 2:03pm
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Yes we can replicate the issue on one of out test computers. We'll see what we can do.
  
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Spelly
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Re: CTD (crash to desktop)
Reply #7 - Aug 15th, 2018 at 5:46pm
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Outstanding, is there anything we can do in the meantime as a quick fix on our own or is investigating why still a work in progress? I'm running FSX and getting this specific issue. Thanks CS Team!  Cheesy
  
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darielmc
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Re: CTD (crash to desktop)
Reply #8 - Aug 21st, 2018 at 7:45pm
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Any luck in finding a fix for the problem?
  
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Troyboy
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Re: CTD (crash to desktop)
Reply #9 - Sep 8th, 2018 at 7:42pm
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Just got this moments ago:

The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

Faulting application name: PREPAR3D.EXE, version: 4.3.29.25520, time stamp: 0x5b2c3263
Faulting module name: Captain_Sim.y572.sys.dll, version: 1.2.0.0, time stamp: 0x5b661746
Exception code: 0xc0000409
Fault offset: 0x00000000001ed674
Faulting process id: 0x40dc
Faulting application start time: 0x01d4479757dd5341
Faulting application path: F:\Prepar3D v4\PREPAR3D.EXE
Faulting module path: F:\Prepar3D v4\SimObjects\Airplanes\CS_B757-200-III_PW2037\panel\Captain_Sim.y572.sys.dll
Report Id: 0d9924c7-88c5-4dce-80a8-ec585318ab4e
Faulting package full name:
Faulting package-relative application ID:
  
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Captain Sim
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Re: CTD (crash to desktop)
Reply #10 - Sep 10th, 2018 at 4:55pm
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Please do not expect your report to be considered if you do not provide the info required in the initial post.
Thank you.
  
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Alex T
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Re: CTD (crash to desktop)
Reply #11 - Oct 1st, 2018 at 4:33pm
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757 has been working fine since I bought it, came back home after two weeks away and I get CTD as soon as I select any 757 from the aircraft menu. If i select it from the welcome screen it'll CTD as soon as I press OK to begin scenario, but only with 757.

Antivirus completely disabled including Windows Defender, ACE also won't open. I click on it and nothing happens. Event Viewer shows no errors. Ran Process Monitor and all I got was maybe something to do with Enigma Protector but not sure.

CPU: Intel Core i7-3770
GPU: Nvidia GTX 1070
SSD: Crucial M550 1TB
RAM: 8GB
MBD: Biostar H61MGC
  
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darielmc
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Re: CTD (crash to desktop)
Reply #12 - Oct 4th, 2018 at 4:48pm
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I'm still having the same CTD issue I reported a few months back, the plane was perfect after the new 1.2 update came and I haven't been able to fly the plane since. Is very frustrating.
  
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Captain Sim
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Re: CTD (crash to desktop)
Reply #13 - Oct 5th, 2018 at 2:13pm
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