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 25 No emails received after receipt. (Read 4092 times)
Bernie1874
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No emails received after receipt.
Dec 10th, 2017 at 7:02pm
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Hello,

I purchased the 707 + E3 expansion. I received my receipt the payment but nothing since and that has been 2 days. I have sent an email and heard nothing. Could someone please look into this please.
  
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Captain Sim 2
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Re: No emails received after receipt.
Reply #1 - Dec 11th, 2017 at 7:22am
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Captain Sim 2
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Re: No emails received after receipt.
Reply #2 - Jan 1st, 2018 at 8:13pm
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We have just sent you e-mail, please check. We are sorry for the inconvenience.
  
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Matt Marshall
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No Download Link after Reciept
Reply #3 - Jan 1st, 2018 at 11:16pm
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Good Evening guys,

I ordered the new 757 at 21:00 and still haven't received anything, I am using a hotmail account which I hear have issues but I received the FORUM invite fine.

Any news?

Thanks,

Matt
  
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Captain Sim 2
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Re: No Download Link after Reciept
Reply #4 - Jan 2nd, 2018 at 11:15am
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Austin Wilkins
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757 III Purchased with Paypal; No download links.
Reply #5 - Jan 1st, 2018 at 5:16pm
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Hey!

I purchased the new 757 with Paypal and have not received any instructions on how to download. How does one go about downloading the product? After PayPal confirmation, it brought me to a blank "Thank you" page.

Thanks!
  
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Captain Sim 2
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Re: 757 III Purchased with Paypal; No download links.
Reply #6 - Jan 1st, 2018 at 7:52pm
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As we see you have already activated the product. We are sorry about the delays.
  
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scott.stefanatz
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Re: 757 III Purchased with Paypal; No download links.
Reply #7 - Jan 1st, 2018 at 10:46pm
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I have the same problem. though i think it has to do with the fact my paypal is associated with my @live.com account. i created my forum with a @gmail.com account. what can i do to get this straightened out. also when I landed on the blank Thank You page. the product was still in the shopping cart. did i get charged but not order it?

Scott
  
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jjlittler
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Re: No emails received after receipt.
Reply #8 - Jan 2nd, 2018 at 5:29pm
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Hi Captainsim,

I have the same problem. Purchased via paypal earlier who have taken my money and sent me a transaction receipt but no download links sent afterwards nor does this appear in my product list. Help please...
James
  

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Captain Sim 2
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Re: No emails received after receipt.
Reply #9 - Jan 2nd, 2018 at 6:12pm
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James and all, who are having this issue. Please follow the link in the post above and use the recovery service in case of need, we will get back to everybody.
  
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Jonathan93102
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Re: No emails received after receipt.
Reply #10 - Jan 3rd, 2018 at 12:04am
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Hello all,

I've just purchased the Captain Sim 757-2PW for P3D V4 via PayPal with a @Hotmail.com email address. I have had no email confirmation from yourselves about my order and the money has been taken out of my account. I've tried asking for my order numbers associated with my account to be sent to me but received nothing.

I tried completing your help form but have not even received an order number so I'm unable to complete it. I decided to do it through PayPal as it is a trusted option but only came to find out that Captain Sim doesn't accept @Hotmail.com email addresses afterwards when I did some investigating in the Forums.

All I have is a Transaction ID from PayPal. I would be grateful if somebody could help me out or offer me a refund so I can purchase another way without this issue.

I own already the Captain Sim 757 for FSX, the 767-200 and 300 for FSX and the 777 for FSX and have never encountered problems receiving my confirmation at the @Hotmail.com email address.

I'd be grateful if somebody could point me in the right direction.

Many Thanks,

Jonathan
  
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Captain Sim 2
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Re: No emails received after receipt.
Reply #11 - Jan 3rd, 2018 at 4:35pm
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Jonathan, as we see, you have already activated your 757.
  
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EKagklis
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Re: No emails received after receipt.
Reply #12 - Jan 4th, 2018 at 6:46am
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Exactly the same problem here with a hotmail account. I have send you an email at support and sales giving you a gmail account if you could send it there. Got the PayPal receipt but no email from Captainsim. Thanks in advance
  
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EKagklis
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Re: No emails received after receipt.
Reply #13 - Jan 4th, 2018 at 11:36am
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Update on my situation. I have received  the order number on my hotmail email. No download link though. I am sorry to bug you but i havent bought anything from Captainsim before so i am not very aware how the system works
  
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Captain Sim 2
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Re: No emails received after receipt.
Reply #14 - Jan 4th, 2018 at 11:47am
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Sure, the link sent to your Gmail account.
  
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