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 10 757 Ace (Read 2728 times)
Evan Schaefer
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757 Ace
Oct 24th, 2017 at 5:29am
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Hi, So I was having troubles uninstalling and reinstalling the 757 for fsx, everything uninstalled except for the ace manager that the 757 comes with how do I get it off my computer so I can reinstall the program?
  
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Captain Sim 2
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Re: 757 Ace
Reply #1 - Oct 24th, 2017 at 10:30am
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The question has been previously answered by our Customer Support.
Please check-in to Your Profile and use Customer Support > Search KB > KB# 8211.
  
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Evan Schaefer
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Re: 757 Ace
Reply #2 - Oct 24th, 2017 at 10:21pm
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I already tried what it it said in the kB but it’s still there so is there anyway to get rid of it?
  
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Markoz
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Re: 757 Ace
Reply #3 - Oct 25th, 2017 at 1:43am
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The ACE should uninstall when you uninstall the 757.

Try this:

Delete the 757 ACE shortcut in the Start Menu (in the Captain Sim folder).
Then go to the FSX\Captain_Sim\757 folder and delete the ace folder. If there is nothing else in the 757 folder, you can delete it as well. Doing that should get rid of everything for the 757 in the FSX\Captain_Sim folder.

Reinstall the 757 Captain, and it will install everything again.

Note. Reinstalling the 757 Captain normally overwrites the previous files anyway, so even if they are there, they are replaced when you reinstall.
  

Mark Fletcher



PC: i7 6700K @ 4.0GHz | Corsair H80i Liquid Cooling | 32GB DDR4 | 6GB GTX1060 Xtreme Gaming | 27" LCD Monitor | 1TB SSD, 1x2TB SSHD, 1x4TB HDD, 1x275GB SSD | Win 10 Pro 64 - FSX, FSX-SE, P3Dv3.4 & P3Dv4.2
15.6" Gaming Laptop: i7 7700HQ | 16GB DDR4 | 6GB GTX 1060 | 256GB SSD & 1TB HDD | Win 10 Pro 64bit - FSX-SE & P3Dv4.2
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Evan Schaefer
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Re: 757 Ace
Reply #4 - Oct 26th, 2017 at 3:48am
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That didn’t work either it says “you need permission to perform this action. You require permission from the computers administrators to make changes this file” I do use Windows 10 if that makes any difference.
  
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Markoz
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Re: 757 Ace
Reply #5 - Oct 26th, 2017 at 6:01pm
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I take it you're using Windows 10 Home edition. That would mean that the best way to install, or uninstall, the 757 Captain, would be to right click on the installer/uninstaller, and select "Run as administrator" from the list if it's available. Try that with reinstalling the 757 Captain, and then uninstall it, to see if it uninstalls the ACE when you uninstall it. It's worth a shot.

I have Windows 10 Pro, and because of that, I don't know exactly what Windows 10 Home edition users can, or can't, do. Undecided
  

Mark Fletcher



PC: i7 6700K @ 4.0GHz | Corsair H80i Liquid Cooling | 32GB DDR4 | 6GB GTX1060 Xtreme Gaming | 27" LCD Monitor | 1TB SSD, 1x2TB SSHD, 1x4TB HDD, 1x275GB SSD | Win 10 Pro 64 - FSX, FSX-SE, P3Dv3.4 & P3Dv4.2
15.6" Gaming Laptop: i7 7700HQ | 16GB DDR4 | 6GB GTX 1060 | 256GB SSD & 1TB HDD | Win 10 Pro 64bit - FSX-SE & P3Dv4.2
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Evan Schaefer
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Re: 757 Ace
Reply #6 - Oct 26th, 2017 at 7:58pm
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Unfortunately I don’t have the Un installer that came with the plane. Is there any chance i could find a link to install the ace?
  
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Markoz
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Re: 757 Ace
Reply #7 - Oct 27th, 2017 at 12:34am
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The uninstaller is "installed" when you install the 757. That is why I said to install the 757 (right click on the installer, and select the "Run as administrator" option if available).
After it's installed, go to the Win 10 Start Menu > Captain Sim and right click on the link to uninstall the 757, and select the "Run as administrator" option (if it's available).
Doing that should remove everything to do with the 757, except anything you might have added to it after it's installed (like liveries).

Note. The Windows 10 Start Menu is that square box on the left side of the Task Bar (if the task bar is at the bottom of the screen) - The one that brings up the Tiles.
  

Mark Fletcher



PC: i7 6700K @ 4.0GHz | Corsair H80i Liquid Cooling | 32GB DDR4 | 6GB GTX1060 Xtreme Gaming | 27" LCD Monitor | 1TB SSD, 1x2TB SSHD, 1x4TB HDD, 1x275GB SSD | Win 10 Pro 64 - FSX, FSX-SE, P3Dv3.4 & P3Dv4.2
15.6" Gaming Laptop: i7 7700HQ | 16GB DDR4 | 6GB GTX 1060 | 256GB SSD & 1TB HDD | Win 10 Pro 64bit - FSX-SE & P3Dv4.2
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Evan Schaefer
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Re: 757 Ace
Reply #8 - Oct 27th, 2017 at 12:47am
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So I reinstalled it and nothing in the menu for the 757 uninstaller was there
  
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Evan Schaefer
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Re: 757 Ace
Reply #9 - Oct 27th, 2017 at 12:48am
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The icon is there but it’s blank
  
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Re: 757 Ace
Reply #10 - Oct 27th, 2017 at 8:23am
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Evan, you need to have Administrator rights on your computer to install our products correctly.
  
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Evan Schaefer
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Re: 757 Ace
Reply #11 - Oct 27th, 2017 at 1:47pm
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I know how to run things in admin mode but I tried doing that for the ace file and it would not let me get rid of it
  
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