Was rather hoping to turn the situation around, make a bad one good, as it were.
The ball is in his court.

FabioL wrote on Nov 24^th, 2013 at 9:10am:

So was I. But things are not working like they should for him. On several occasions, I've had other FSX addon products interfere with the Captain Sim FSX addons, and in all cases, reinstalling them fixed them. In this case, reinstalling isn't fixing it, so I have to go with his choice to request a refund. The Captain Sim 737 is THE, most favourite Captain Sim product of mine. I know it's not perfect, but it's pretty good (of course I'm hoping it will be improved upon in the next update).

jaseman007 wrote on Nov 24^th, 2013 at 8:45pm:

Sorry it came to this, but as I said before, I understand why.

Most, if not all, of the help came from the KB, so a support ticket response may well have taken you to those same ones. It wouldn't be the first time I've seen that happen.

I guess from that point, we save the bother of searching through the KB for many new members (it can be difficult to find exactly what you're looking for in there). Plus adding other pointers from the way that, for example, an AV program might interfere, or an installer might be corrupted during the downloading (yes that happens too), or even the way Windows can interfere with the installer and FSX itself. We do our best, but sometimes we don't succeed no matter what we get them to try.

I'm just sorry I couldn't help you get it working.

---

EDIT: I forgot to add something about this:
jaseman007 wrote on Nov 24^th, 2013 at 8:45pm:
I know it's not the best solution, but the forum is/was having a lot of trouble with spamming. This was the measure decided on to combat it. The FOR NEWCOMERS - ask your questions here is a solution of sorts. Write the question in there, we see it and help as best as we can.

To be fair, I don't think he did.
He said elsewhere that he and a friend had bought the aircraft and that while his friend's installation worked, his did not.

It must be very difficult for developers in these circumstances, I suppose a model can only be made to fit a standard installation of FSX.

Given firstly the vast number of addons which make changes and secondly the apparent willingness of FSX users to ceaselessly tinker with the installation it is hardly suprising that a given aircraft model will work for some and not others.

The solutions offered here and elsewhere do not seem to have been effective in this case, assuming as one must, that they were ever applied correctly.

It seems that whether his installation of the 737 can be made to work or not is no longer relevant.

Regards,
Nick.

jaseman007 wrote on Nov 26^th, 2013 at 1:07am:

I actually had the hyperlink in the "request a refund" in one of my previous posts, but to make it easier for you, click on this link: http://www.captainsim.com/support/refund.html

I'm sorry we couldn't help you to get it working.

One last possible solution.
I had successfully installed the 737,then problems started happening. I deleted the 737 everywhere a trace of it could be found, cleaned out the registry of CS 737 entries, tried reinstalling running as admin, antivirus and firewalls off, but the plane was dead after I reinstalled it. I tried everything I could think of in my research. Nothing worked.
I had to do a entire FSX reinstall anyway and when i did, everything reinstalled perfectly on the fresh FSX/Acceleration except the 737. Finally, I downloaded the installer on Explorer rather than Mozilla and it worked. So try using Explorer if you haven't already.

One more day before I excercise my rights under consumer law.  You've sold me something that doesn't work and your hiding.

How about you man up and get the refund done?  Your choice.

Don't bother weighing in on this mate.

Mind your own business.

The product doesn't work for me.  Yours might so all I can say is good for you.