Hello,

I'm having the hardest time trying to get the CS767 (as well as all of my CaptainSim products) to install on my computer. The computer I have is a Gateway DX4831 (I believe) running Windows 7 64. When I install, I get an error that says that the installer can't connect to the server. I've tried to run the product in admin mode, have turned UAC off, turned off antivirus and firewalls, ran in the installer in compatibility mode, and still cannot manage to get the problem installed. I've submitted a ticket, and wasn't able to get a resolution there as well. The crazy thing about all of this is...the installer works and will install the products on my other computers that don't run FSX (1 used to be my FSX computer before I got a more capable one). The Gateway computer (my FSX computer) also won't generate the offline install key. Has anyone had this problem, or can anyone think of something I should try to get these programs to finally install? Any assistance is greatly appreciated.

Best regards,

Trent Shoemaker

Thanks for the reply and assistance Mark,

I downloaded the files from my account using the extended download, changed ownership on the older files, and I'm still not getting the product to install. I'm attaching a screenshot of what the installer says after you enter the order number for the instant online activation. Offline activation doesn't seem to work either...I get "Error 02: Internal Server Error" that shows up. I don't have any problems activating other products online, so I've ruled out the internet connection as a potential source of the problem (and all products will install on my other computer). It only seems to be on this particular machine...not sure why none of my products will install on here.

(Edit: was trying to use the 777 installer this time, since that product has never been activated...same result as the 767).

Trent Shoemaker

And - please make sure antivirus and firewall are off.