707 Captain (FSX) downloaded but will not install properly. When brought up in FSX aircraft consists of window strip, nose cone and thin black lines for the wings. Tried re-install twice - same problem. Tried re-download and re-install - same problem. Three trouble tickets to Captain Sim Support (6884,6898,6955) with NO RESPONSE !!! New Core i7 system with Radeon 5770 graphics card. Hardware should be OK. Where to from here ????? 

All your tickets were processed, please check your junk mail folder. Also try what Mark said.

I still show two tickets, 6898 ande 6955 open in my account. If they were closed how do I see the results. I normally get your email w/o a problem but recieved no notification on 6898 or 6955.

I have several CaptainSimn products and have had no problems with any of them. I  love the Legendary 707 in FS9. So how do I get a good version for FSX ???

Please help resolve this ....... Oscaler1

Hi,

Did you clean all B-707 register data before reinstall the add-on?

start > regedit > running regedit.exe "as administrator" > deleting all (x701) seven files.

Pinatubo.

There may not be,I am afraid.

When your problem with a piece of software is unique to you, the likelihood is that the error lies in your setup,not in the software that you are trying to install.

First question,did your version of FSX have a seperate DVD for the Acceleration Pack and did you install this?
As far as I know,there is only one FSX version,either Gold or Standard.
It was updated by SP1 and then SP2.
The Acceleration Pack included SP2 and extra aircraft,but not SP1?
When you run FSX and click on "Help/About",what version of FSX do you have?

It is very easy to re-install FSX,without affecting your original installation.
Backup your current FSX.cfg file or you will lose it,then simply rename the folder where you have FSX installed,then insert the DVD and when you are offered the choice,select "repair".
You will then have a clean installation which you do not need to re-register.
Your scenery.cfg file will remain unchanged,so you may well have to go through a number of "scenery area missing" messages,but otherwise you will have a working clean installation.
Install your 707 into this, again selecting the "Repair" option and I would be very surprised if it does not work correctly.

Once you have done this,you can either copy over all your addons and delete the original,or identify what is wrong with the original and delete the clean version.

Regards,
Nick.

Yes, perhaps I should have explained better.
Installing FSX does not, in itself, create an fsx.cfg file.
This is created when FSX is run for the first time.

I should have said,before you run your clean installation,make sure you have renamed your fsx.cfg file.
If you do not,your repaired installation will use the existing one.
The fsx.cfg file may,or may not, contain the fault that is preventing you from using the 707.
Renaming it will make FSX write a new one, clean, to match your clean install of FSX.

As to Acceleration,I bow to Mark's knowledge,as I do not possess it.
If I have to re-install,I install FSX,run it once,then SP1 and run it again and finally SP2.
This may not be entirely necessary but has been 100% successful.

Nick.

No problem,Mark.
I didn't read your post as a telling off and I did need to clarify and amend my advice.
It would be good, now, to find out if our advice is of any help in solving the problem.

Regards,
Nick.

I just purchased 707 today and am having the same problem.
What methods have you tried to fix your problem. Once we know that, we'll see if we can help you further.

I just purchased 707 today and am having the same problem.  I was wondering if you ever found a fix.  if so how did you get it to work?  Thanks
It would be nice if we knew whether the problem was sorted out, or not. The replies regarding an uninstall/reinstall of FSX, or a repair of FSX, as ways of trying to sort it out, might well have been the answer. I always say what it was that sorted out any problem I have had because it helps others.

Mark