Greetings,

Just got the new livery pack, oddly it's not working or showing the paints. It seems that the files installed but the community folder it needs is absent. Would appreciate a fix for that. Thanks!

same issue here.

Thanks, we'll check.

I bought my GE Expansion through the website, maybe there's conflict between that version and the Marketplace, it's odd because there's an .fsarchive file that might hold the liveries. Would appreciate getting to use it soon or in the next Marketplace update cycle!

Cng757 wrote on Jul 31^st, 2023 at 11:38pm:

I bought my GE Expansion through the website

Unfortunately, we discovered that mixing CS store Expansions and Marketplace Livery Packs causes conflict between the two.
This means the "767-300ER GE Expansion" "777-300 PW Expansion" "777-300 RR Expansion" will not work with Marketplace Livery Packs.
We recommend to stick with either CS store or Marketplace products depending where you bought which expansion.

CJ wrote on Aug 1^st, 2023 at 6:48pm:

Cng757 wrote on Jul 31st, 2023 at 11:38pm: I bought my GE Expansion through the website Unfortunately, we discovered that mixing CS store Expansions and Marketplace Livery Packs causes conflict between the two. This means the "767-300ER GE Expansion" "777-300 PW Expansion" "777-300 RR Expansion" will not work with Marketplace Livery Packs. We recommend to stick with either CS store or Marketplace products depending where you bought which expansion.

Oddly enough the other livery packs exclusive to Marketplace work, what changed? And no I'm not buying the same thing over. Pretty upsetting.

Cng757 wrote on Aug 2^nd, 2023 at 4:32am:

Oddly enough the other livery packs exclusive to Marketplace work, what changed?

Please name the Markeplace livery packs which work with the following CS store exclusive products:
767-300ER GE Expansion
777-300 PW Expansion
777-300 RR Expansion
Thanks.

Captain Sim wrote on Aug 2^nd, 2023 at 6:43am:

Cng757 wrote on Aug 2nd, 2023 at 4:32am: Oddly enough the other livery packs exclusive to Marketplace work, what changed? Please name the Markeplace livery packs which work with the following CS store exclusive products: 767-300ER GE Expansion 777-300 PW Expansion 777-300 RR Expansion Thanks.

Oh so It's MY FAULT for buying your expansion and you taking a complete 180 and screwing over customers?

So is there going to be an update to fix this?

So what happens when a new PW livery pack comes out? Guess I gotta re-buy all those? Of course. I want to support you guy(s) but the stubbornness is really hard to deal with. I get there's real money to be made with this new marketplace but let's respect the original customers say if a new format comes available. Who am I kidding it's not like they'll give us vouchers or anything.

1. The Marketplace technically doesn't support the base pack+expansion i.e. "product family" concept which CS has been using for more than 20 years. That's why ALL marketplace aircraft are standalone products.

2. In CS store, we have tried to continue the base pack+expansion thing, which  saves our customers more than 50% on each expansion.

3. Pilot release of the first 3 expansions (767-300ER GE, 777-300 PW, 777-300 RR) proved that was a bad idea.
So no more new "base pack+expansion" releases for the MSFS2020 in CS store.

Each of the 3 available expansion has the following warning:
WON’T WORK WITH THE 7X7 AND LIVERY PACKS FROM MARKETPLACE!

What is the purpose for not releasing all the new stuff you have been putting out in the CS store, and marketplace only?

gitgud wrote on Aug 3^rd, 2023 at 6:38pm:

What is the purpose for not releasing all the new stuff you have been putting out in the CS store, and marketplace only?

To avoid issues like this.

Captain Sim wrote on Aug 4^th, 2023 at 6:06am:

gitgud wrote on Aug 3rd, 2023 at 6:38pm: What is the purpose for not releasing all the new stuff you have been putting out in the CS store, and marketplace only? To avoid issues like this.

Overall a good method, just frustrating for those of us who purchased on the store. Oh well. At least I know I'm Xbox ready  :P

Off-Topic replies have been moved to this Topic.

Hi Captain Sim.,   I purchased your CS 763 in the CS store but purchased livery packs from the MS Marketplace via Steam.   Is there a way to assist me in getting these liveries to work?   Thanks

clipper wrote on Jan 13^th, 2024 at 2:22am:

Is there a way to assist me in getting these liveries to work?

Hi clipper, did you purchase the PW base pack or the GE expansion on the CS store? MS Marketplace livery packs do not work with the expansion packs that are available on the CS store. It is visibly noted on the product page before any purchase is made.