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737 Captain >> 737 Captain - General >> Offline activation fails, prompt: unknown product https://www.captainsim.org/forum/csf.pl?num=1650343491 Message started by shiweijun on Apr 19^th, 2022 at 4:44am

Title: Offline activation fails, prompt: unknown product
Post by shiweijun on Apr 19^th, 2022 at 4:44am

Captain SIM customer service, I can't activate unknown product offline when purchasing the genuine 737 Captain (737-200) base pack upgrade [fsxse]. My purchase email: xmeva1250@gmail.com , please help me, thank you!

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Title: Re: Offline activation fails, prompt: unknown product
Post by shiweijun on Apr 19^th, 2022 at 5:08am

I bought 1. 737 Captain (737-100) expansion model [fsxsep3d3], 2. 737 Captain (737-200 exterior model), 3. 737 Captain (737-200) base pack upgrade [fsxse]. Now 737 Captain (737-200) base pack upgrade [fsxse] cannot be activated and installed offline. It's everyone's fault. It was purchased in US dollars. There was no problem with the installation before, but it can't be installed now.

Title: Re: Offline activation fails, prompt: unknown product
Post by shiweijun on Apr 19^th, 2022 at 5:17am

QQzh__e__20220419131346.png ( 71 KB | 54 Downloads )

Title: Re: Offline activation fails, prompt: unknown product
Post by shiweijun on Apr 19^th, 2022 at 5:52am

If the software you bought before is out of date, you should give me a full version for free, which is reasonable. The problem lies with you.