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757 Captain III >> 757 Captain III - General >> WHERE THE HELL ARE YOU CS? NOT GOOD ENOUGH.. https://www.captainsim.org/forum/csf.pl?num=1644764269 Message started by captaincupcake on Feb 13^th, 2022 at 2:57pm

Title: WHERE THE HELL ARE YOU CS? NOT GOOD ENOUGH..
Post by captaincupcake on Feb 13^th, 2022 at 2:57pm

What the heck is going here?
I have now sent 6 requests to have the block on my activation keys removed and NOT ONE email or message has been answered.
I've waited over a week - THIS SIMPLY ISN'T GOOD ENOUGH!

I have paid for something I cannot use and therefore DEMAND a full refund of all the CS products I have purchased over the years.

If you take peoples money then don't back up your customer service you will disappear very quickly.
I've always rated CS as one of the best but recently your customer service has failed spectacularly...

PLEASE ACKNOWLEDGE MY REQUESTS PLEASE...

Title: Re: WHERE THE HELL ARE YOU CS? NOT GOOD ENOUGH..
Post by Markoz on Feb 14^th, 2022 at 1:26am

Did you use the method described here: Locked Order Number (error 29) reset to get you product(s) unlocked?

Title: Re: WHERE THE HELL ARE YOU CS? NOT GOOD ENOUGH..
Post by captaincupcake on Feb 14^th, 2022 at 1:46am

I tried the steps suggested but as I was unable to deregister the products due to a total system collapse I seem unable to do anything until CS reset the registration keys for the 757 and 767. I have had to reinstall windows from scratch along with all my flight sim stuff.
I get 'error 29 activation limit reached' (or words to that effect)

Title: Re: WHERE THE HELL ARE YOU CS? NOT GOOD ENOUGH..
Post by Markoz on Feb 14^th, 2022 at 2:27am

It's a locked order number due to activating it too many times (I think that's more than 3 times). As far as I know, you can't deregister it, nor does uninstalling it deactivate it.
I assume a link to Captain Sim is shown in the error 29 message that you send a request to so you can get it unlocked - it's been quite a while since I had a locked order number, so I'm not sure.

Title: Re: WHERE THE HELL ARE YOU CS? NOT GOOD ENOUGH..
Post by captaincupcake on Feb 14^th, 2022 at 2:59am

That is my point.

Despite sending the unlock request several times there has been zero response from CS.
In the past I have had a reply within 24 hours where as it's over a week and not even confirmation of my unlocking request.

It seems like everyone has left the office and not bothering to look at requests from their customers.

Title: Re: WHERE THE HELL ARE YOU CS? NOT GOOD ENOUGH..
Post by EY on Feb 15^th, 2022 at 6:42am

Sorry for delay, unlocked.

Title: Re: WHERE THE HELL ARE YOU CS? NOT GOOD ENOUGH..
Post by trevors on Mar 2^nd, 2022 at 7:01pm

EY
What about all the other unanswered questions which have been recently posted?

Title: Re: WHERE THE HELL ARE YOU CS? NOT GOOD ENOUGH..
Post by Yusafb on Apr 5^th, 2022 at 9:03pm

I need help here. I’ve literally requested a refund and it says product refunded. I only bought it yesterday and the activation wasn’t working. So now I’ve looked and I haven’t got any money back. I haven’t used product in any way shape or form. I now no longer have access to try and get it to work since it has been refunded but I haven’t received any money whatsoever

Title: Re: WHERE THE HELL ARE YOU CS? NOT GOOD ENOUGH..
Post by Alex T on Apr 8^th, 2022 at 7:50pm

Yusafb wrote on Apr 5^th, 2022 at 9:03pm:

You gave the refund only one day to happen?