Hello Captain Sim Team, I need some help, please.
I have been unable to use the 777-300ER I bought from you because it causes a CTD every time I try. This has been an issue since v1.3, I believe.

I tried the short flight KPDX-CYVR five or six times. CTD every time. Sometimes after 20 minutes, sometimes after an hour. I just don't know what could be triggering it. I should mention that I fly in VR. But that has never been an issue before. I've had the 777 for at least a year and a half.

I tried the same flight with other 3rd party add-on aircraft (LVFR A321) and with Asobo MSFS aircraft (B747/B787). Each flight was fine, not CTD. It's only the CS777 that crashes the sim.

Here's what I've tried:
- deleted the aircraft and completely reinstalled using legacy file from my account.
- flew using the standard Captain Sim livery to make sure other liveries weren't causing the crash
- cleaned out the community folder. No other add-ons or external apps used.
- lowered graphics settings

Nothing has helped. I am out of ideas. Someone in this thread suggested to "empty your cache in GENERAL/DATA" but I have no idea what he/she means by that.

As this forum is the official customer help for Captain Sim products, please help.  :)

Thanks in advance.

(Side note: I think the entire forum is waiting to hear about an update using the AAU2 747.  ;D The improvements are really immense!)

Best regards