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General >> TYPICAL ISSUES >> Can't Redaownload Captain Sim 777 200 & 300
https://www.captainsim.org/forum/csf.pl?num=1602672789

Message started by The Shaniel on Oct 14th, 2020 at 10:53am

Title: Can't Redaownload Captain Sim 777 200 & 300
Post by The Shaniel on Oct 14th, 2020 at 10:53am
I purchased the Caotain Sim 777-200 & the 77-300 expansion pack from FSPilotshop in june 2019.

I have recently been in the process of reinstalling everything after my hard drive died last week. I've managed to reinstall all of my other Captain Sim aircraft fine. However, I can't redownload the 777 and the -300 Expansion pack. I can't log into FSPilotshop because they apparently don't have my email address in their database. This could a result of their closing and reopening. Also, I can't redownlownload the "Extended Dowload Service" as there is no option for that on the 777-200 boasepack nor the 777-300 expansion pack.

Fortunately, I still have the email receipts from both Captain Sim and FSPilotshop as well as the order number (which acts as a product key) for the aforementioned addons.
Please help

Title: Re: Can't Redaownload Captain Sim 777 200 & 300
Post by Markoz on Oct 14th, 2020 at 12:21pm
https://www.captainsim.org/forum/csf.pl?num=1545760972

Title: Re: Can't Redaownload Captain Sim 777 200 & 300
Post by The Shaniel on Oct 14th, 2020 at 2:39pm


There is no option for "Extended Service Download" on my orders.
The only option which shows up on the 777-200 and 777-300 is "Got your order number locked? > Intitiate Investigation"

Title: Re: Can't Redaownload Captain Sim 777 200 & 300
Post by Markoz on Oct 15th, 2020 at 12:44am
Have you read any of the General Support Important Topics?

Locked Order Number

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