I am a little confused. What do you mean by “ The (4) N and (6) W are working for me”

How did you manage to get a CIVA- INS to have it’s North Latitude entry N ( allocated to key 4) and the (W) Longitude entry (allocated to key 6). Because having read the CIVA – INS (v1.51.00) manual that I had to download with the 707, tells me otherwise in fact having decided to also add  Just Flight’s (another company) wonderful VC -10, and another company’s (A)amazing Douglas DC 8 (which also features the INS) to my collection and after reading their manuals too,  they all concur that the Latitude entry key for North (N) is in fact key (2) and Longitude entry for West is key (4)...so it is interesting because how it reads to me is that your CIVA-INS has its North Latitude entry on key (4) pointing in a direction that, where everybody else’s (another company & A) is pointing West( key 4) and your W  Longitude key (6) points were everybody elses (6) should be East. Surely it must be a typing error on your part because both Just Flight’s VC 10 and another company’s Douglas DC 8 seem to work, perfectly, not to mention they both fly beautifully too! Perhaps the biggest give away is that on the INS keyboard itself it is clearly marked on the No:2 key (N) and on the No: 4 key (W).

There are several other points which you’ve mentioned that add to more confusion, if that is the case as in your CIVA INS how did your CIVA-IN manage to align itself with the Coordinates N58 28.1, W 28.3 at EGLL Heathrow Airport. Are we talking about the same Heathrow Airport in London, the reason why I ask is because “Gate 1 Heavy” at Heathrow Airport with those co-ordinates that you stated simply doesn’t exist. I’ve checked with Jeppenson Charts through Navigraph and through another company’s PFPX INS Gate Coordinates and there are no Stands with those coordinates. Furthermore, being as we are talking about the 707 there are no Gate’s listed for EGLL as Gate 1 (Heavy). Although there is a Gate 1 (Heavy) listed in the Steam version (FSX:SE). The 727 Captain does operate in FSX:SE. So I placed the 727 at Gate 1 Heavy. It didn’t really surprise me that the INS didn’t work….

The most frustrating thing is i’ve tried emailing Captain Sim at support@captainsim.com and still haven’t received a reply. Captain Sim have sold me product that doesn’t work...as a customer I have a right to ask for a full refund…

The fact is as a customer, Just Flight and another company have managed to get it right..and quite frankly the time and money i’ve spent on Captain Sim’s 707 & 727 simply isn’t worth it and a total waste of my time.

As for 1: Where is FSX installed?!. I’m not sure exactly how to answer that, given your other statements above. All I can say is that it is installed at the right place for my VC-10 and DC 8 to work just fine.

2. Did you install the Captain Sim 707 as per these guidesline etc… yes, I did and it was a complete waste of my time because it still doesn’t work.

3. Which version of the CIVA INS did you install? The same one you are using!

Can I ask you a question? Do you work for Captain Sim? Cause it’s advertise under your name as CS Team.

If you do, then all I kindly ask as customer, that CS return my money in full.

Kind regards

Tim.