Hello,

When I purchase a product for flight sim I understand that it is a digital product and the policy is that no refunds are available, HOWEVER, I also expect that product to WORK!!!

I have made every effort to follow all of the suggestions and installation instructions and this product is non functional.

I have also contacted Microsoft Tech and have tried to find a solution that would make this a functional product for my flight sim and they have said that there is not a problem with my windows 10 software or my computer.

That leaves me with but one conclusion and that there is a problem in your product.

I feel that I have made every good faith effort to comply with trying to install and operate this piece of software and it does not seem that there is a workable solution.

I therefore feel that an exception should be made to refund my purchase price even though it is not your policy to do so.

I really feel that this would be what most companies would do to satisfy a customer.

I have over 100 3rd party add on pieces of software for my P3D v4 flight sim and have never had a problem such as this.

So I am politely requesting that you make an exception to your policy and I will GLADLY destroy this software from my computer.

Thank you
Gene