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General >> TYPICAL ISSUES >> FS9 product installation "Server Down" https://www.captainsim.org/forum/csf.pl?num=1561418466 Message started by flyhigh on Jun 24^th, 2019 at 11:21pm

Title: FS9 product installation "Server Down"
Post by flyhigh on Jun 24^th, 2019 at 11:21pm

Trying to install csb707_1100.exe
Tells me "server down" after entering order number.
Been like this for about a week.
I have turned off firewall shut-down anti-virus just can't connect to CS servers. >:(

How can I install?

Title: Re: Server Down?
Post by Captain Sim on Jun 25^th, 2019 at 11:18pm

https://www.captainsim.org/forum/csf.pl?num=1534366437

Title: Re: Server Down?
Post by flyhigh on Jun 26^th, 2019 at 5:31pm

This does not help.

Title: Re: Server Down?
Post by Captain Sim on Jun 27^th, 2019 at 2:12pm

Unfortunately the problem is, the FS9 products were developed many years ago for hardware and Windows versions which are outdated today. Every computer hardware and OS update brings more and more compatibility issues.
While the FS9 products still can work on some computers, the development and
support for FS9 was ended a long time ago.
Unfortunately there is nothing we can do at our side.
The good news is you are not alone. You can try some tips and tricks at our FS9 Forums
Also you could consider Prepar3D 4 version of the product if/when available.

Title: Re: FS9 product installation "Server Down"
Post by flyhigh on Jul 5^th, 2019 at 12:07am

Thank you, but I want to re-download the product(s) that I have purchased. You still sell them for 2004.

The problem is it says: "Invalid Security Code, Order Number or email"

Order# is correct, email should be correct (used address that was used when placing order, also my new address that should have been updated in your system)
and security code was correct.

Why can't I log in to my account???

Title: Re: FS9 product installation "Server Down"
Post by flyhigh on Jul 5^th, 2019 at 2:08am

Why is: The following member(s) YOU! could not be messaged.
The member name(s) is/are either invalid, or they have you on their ignore list:

Trying to send info needed to re-download.

CAN YOU MAKE THIS ANY HARDER??? >:(

Title: Re: FS9 product installation "Server Down"
Post by Captain Sim on Jul 5^th, 2019 at 1:58pm

flyhigh wrote on Jul 5^th, 2019 at 12:07am:

Why can't I log in to my account???

https://www.captainsim.org/forum/csf.pl?num=1176472915