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General >> General Support >> Expired Orders. Why and how?
https://www.captainsim.org/forum/csf.pl?num=1547158647

Message started by Jhon on Jan 10th, 2019 at 10:17pm

Title: Expired Orders. Why and how?
Post by Jhon on Jan 10th, 2019 at 10:17pm
I've purchased several aircraft. recently I moved and built a new system with that comes the tedious task of reinstalling everything. to my surprise my orders say "Expired" and download links no longer work.

1. Why does this happen in the first place?

2. How to resolve it and restore those links?

3. Why is this not covered anywhere on the forums for other customers to be able to fix it on their own?

4. Support email address? nowhere to be found. Why?

5. Spent hundreds of dollars in CS products and this experience is unbelievably frustrating. Customer support needs to be improved.

Title: Re: Expired Orders. Why and how?
Post by Joe Goodall on Jan 10th, 2019 at 10:32pm
I'm having this too with the 757 PW base pack. My RR expansion was still active so could download the latest version but the base is expired  :(

Title: Re: Expired Orders. Why and how?
Post by Jhon on Jan 11th, 2019 at 1:00am
There's no reason for any links to expire. they're literally the only developer doing this. and they will lose a customer here for sure if they don't address it.

Title: Re: Expired Orders. Why and how?
Post by Speedbird84 on Jan 11th, 2019 at 2:54am
Strange , I'm in the same boat.......just checked my orders and all but the last two orders have expired....anything before my orders from 2018 are showing expired....

Title: Re: Expired Orders. Why and how?
Post by rpatel777 on Jan 11th, 2019 at 8:14am
Having the same issue here for the 757 PW Base. Tried installing it today and when I click on extended download service, it takes me back to my profile. Any ideas?

Title: Re: Expired Orders. Why and how?
Post by Captain Sim on Jan 11th, 2019 at 4:39pm
Fixed pls try again.

Title: Re: Expired Orders. Why and how?
Post by Speedbird84 on Jan 11th, 2019 at 6:24pm
Everything is working now.....all back to active.
Thanks for the help

Chris

Title: Re: Expired Orders. Why and how?
Post by rpatel777 on Jan 11th, 2019 at 10:06pm
Works thanks!

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