CAPTAIN SIM FORUM
General >> TYPICAL ISSUES >> Can I change my CS account (Your Profile) Email?
https://www.captainsim.org/forum/csf.pl?num=1541290217

Message started by Captain Sim on Nov 4th, 2018 at 12:10am

Title: Can I change my CS account (Your Profile) Email?
Post by Captain Sim on Nov 4th, 2018 at 12:10am
Your purchase email address is a part of your order ID and cannot be changed.

Q: What should I do if I lost an access to my purchase email address?
We are sorry to hear that, but it is customer's responsibility to keep all receipts, order numbers, login information and downloaded products safe and accessible.

Due to the nature of download products, if you lose that information you lose access to Your Profile and to Extended Download Service (which we temporarily provide for free).

At login page  you can search your Order Number using email address or search your email address using Order Number.
If you have lost both, there is nothing we can do, unfortunately.

Please note, your account at captainsim.com and your forum account are separate accounts which are not connected in any way.

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