Markoz wrote on Jan 16^th, 2017 at 11:25am:

I understand your frustration, but did you check the Knowledge Base for an answer to the problem you are having? Login to Your Profile > Product > Customer Support > Search KB or Submit New Ticket. If you are unsuccessful with finding the answer in the Knowledge Base, you can ask in the forum. If myself, or someone else, knows how to fix it, or where the fix can be found, we will help you.

Yes I did Mark, and didn't find an answer, I have also asked in the forum but have received no definitive solution. If the answer to my query (regarding the autopilot disconnecting) is in the knowledge base then show me where rather than pointing me to a rather insulting kb entry that tells me that my request for support will be rejected.
Add this to the fact that importing a flight plan to P3D is not available and I'm starting to see a product that doesn't quite match the advertising.